(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Offering 10 years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Drive financial performance of assigned areas and ensure compliance with company policies and procedures. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop best business practices.

  • Communications
  • Efficient/Goal Oriented
  • Compliance
  • Staff compensation
  • Employee engagement
  • Personnel information systems
  • Payroll administration
  • Process improvements
  • Human resources operations
  • Employee handbook development
  • Recruitment and hiring
  • Benefits administration
  • Employee relations
  • Training development
  • Operational improvement
  • Organization
  • Customer service
  • MS Office
  • Administrative support
Education and Training
Dekalb Community College Atlanta, GA, Expected in : - GPA :
Fayette County High School Fayette, AL Expected in 05/1981 High School Diploma : - GPA :
Ardagh Group - Human Resources Manager
Winchester, IN, 07/2013 - Current
  • Managed all human resources and labor relations activities for organization of up to 130 employees.
  • Eliminated downtime and boosted productivity through effecting supervision and guidance of personnel.
  • Diminished process lags regarding health and wellness by accurately conducting benefits administration and managing confidential record control for up tp 130 employees.
  • Set up compensation and benefits structures according to market conditions and budget demands.
  • Initiated employee evaluation process and recommended policy changes to ensure staff were progressing toward desired readiness goals.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
  • Worked with department managers to assess needs.
  • Oversaw schedule and itinerary coordination, facilitating increased productivity.
  • Achieved desired work environment and performance by proactively advising and guiding up to 130 employees on best practices and overseeing HR training.
  • Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures.
  • Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns.
  • Diminished regulatory risks by managing random monthly drug testing for employees to ensure compliance adherence.
  • Maintained compliance with all local, state and federal laws, as well as established organizational standards.
  • Established measures to promote equality in regard to diversity in culture, language, and family circumstances to ensure equal access to opportunity and advancement.
  • Partnered with management to establish workplace safety curriculum for training and education purposes.
  • Developed organizational filing systems for agendas, correspondence, data communications, records and reports.
  • Tracked hourly employee time and completed bi-weekly payroll for up to 130 employees.
Ufc Gym - Assistant Operations Manager
Pembroke Pines, FL, 01/2007 - Current
  • Coached employees to work together to carry out daily functions and meet service objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Directed team member to provide exceptional service to all guests and vendors, maintaining professional relationship of established business.
  • Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Built schedules, tracked hourly employee time and completed bi-weekly payroll for 130 employees.
Allied Universal Security - Dispatch Manager
Detroit, MI, 02/2013 - 07/2013
  • Established and maintained positive relations with all drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
  • Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
  • Managed daily scheduling of all labor and equipment needs and changes, embracing continuous improvement efforts.
  • Reported delays, accidents, or other traffic and transportation situations.
  • Reviewed between 50-200 daily trips and daily traffic and weather conditions and adjusted plans to meet daily requirements.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Supervised driver dispatching, route planning and vehicle tracking for up to 200 trips for chauffeured drivers.
Rich Products Corporation - Quality Assurance Manager
Tx, CT, 09/2010 - 02/2013
  • Kept records of quality reports and statistical reviews.
  • Fielded customer complaints and rectified service issues.
  • Completed various financial and quality audits for different departments.
  • Appraised customers' requirements and worked to maintain high satisfaction.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Reviewed current standards and policies.
  • Established procedures and quality standards.
  • Improved operations by working with team members and customers to find workable solutions.
  • Performed site evaluations, customer surveys and team audits.
  • Collaborated in development of Reservations & Dispatch procedures.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.

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School Attended

  • Dekalb Community College
  • Fayette County High School

Job Titles Held:

  • Human Resources Manager
  • Assistant Operations Manager
  • Dispatch Manager
  • Quality Assurance Manager


  • Some College (No Degree)
  • High School Diploma

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