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Human Resources Manager Resume Example

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HUMAN RESOURCES MANAGER
Summary
I have 30 years of combined experience in many different areas. For the past 10 years I worked as a Human Resources Manager for a Business Development Call Center. I have experience as a Human Resources Manager, Account Manager, Business Development Manager, Training Manager, Sales & Telemarketing, Cold-Calling, Appointment Setting, Customer Service & Support, Virtual Management for a Business Development Call Center, and a vast amount of other professional skills.
Experience
January 2006 to Current
Auto Plus Pep BoysFresno , CAHuman Resources Manager
  • Contact center outsourcing to clients for assistance in business development.
  • Human Resources Manager for 100+ employees and independent contractors.
  • Recruited, interviewed, and hired all of the independent contractors and employees.
  • Managed and administered the company's forum for the agents.
  • Background in HR affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, HR records management, HR policies development and legal compliance.
  • Job postings and social media management.
  • Wrote employee policies covering issues including disciplinary procedures, code of conduct, FMLA policy and a No-show No-call policy.
  • Managed all confidential files for the company's employees; Payroll, 1099, W4, I9, and Compliance documents.
  • Managed the leave-of-absence programs and personnel records.
  • Worked with the owners to create the HR policies and procedures.
  • Guided the startup and management of a full spectrum of the HR operations, systems and programs.
  • Developed team-building programs, wrote personnel manuals, job descriptions and management reports.
  • Developed orientation, training and incentive programs.
  • Handled all workplace issues.
  • Demonstrated success in negotiating win-win compromises, developing team-building programs, and writing.
  • Wrote personnel manuals, corporate policies, job descriptions and management reports.
  • Database cleanup, data entry, e-mailing, instant messaging, word processing, proofreading, and various daily use with Microsoft Office Suite and products.
  • Educated myself on all state employment laws for states we hired employees in.
January 2012 to Current
Rentokil InitialConyers , GADirector of Business Development / Assistant
  • www.crosspointestudios.com Develops cutting edge web software that provides unique marketing solutions for Economic Development Departments, Convention & Visitors Bureaus, and Chambers of Commerce.
  • Assist the President with all aspects of the business.
  • Assist the President with new business and oversee the salespeople.
  • Billing and invoicing to clients.
  • Help with creation and layout of the interactive maps.
  • Schedule appointments and follow up with potential business leads.
  • Database cleanup, data entry, e-mailing, instant messaging, word processing, proofreading, and various daily use with Microsoft Office Suite and products.
  • Called on client's cold calls to develop new business and relationships for their sales people and their target markets.
  • Scheduled appointments for those interested in the client's business offers; this included C-level customers, B2B customers, and residential.
  • Managed all inbound and outbound calls.
  • Responsible for contacting the end-user to inform them of products, gathered and documented required marketing information.
January 2005 to January 2009
Blue YonderBentonville , ARAccount Manager
  • Virtual contact center outsourcing to clients for assistance in business development.
  • Managed the client's account and telemarketing agents on a daily basis through a Virtual Contact Center.
  • Oversaw the agent's daily activities; including their committed hours worked, their performance, reliability ratings, and trained new agents.
  • I maintained a close working relationship with the agents and handled all questions and situations promptly and in a very timely manner.
  • Developed and administered internal training programs and orientation for new agents.
  • Called on client's cold calls to develop new business and relationships for their sales people and their target markets.
  • Scheduled appointments for those interested in the client's business offers; this included C-level customers, B2B customers, and residential.
  • Managed all inbound and outbound calls.
  • A the end of each day I viewed the updated contact data information through a web-based software to see the results based upon the qualified questions and the market data checklist that is set in place for each agent.
  • I managed the Web Tracking and Management System that keeps track of the clients company's accumulated market data that we collected and showed them where their target market stands, what their needs were, and how they measured up to their competition.
  • Database cleanup, data entry, e-mailing, instant messaging, word processing, proofreading, and various daily use with Microsoft Office Suite and products.
  • Managed and administered the company's forum for the agents.
January 1988 to January 2005
SPACESAVER CORPORATIONCity , STATESenior Business Development Representative
  • Manufacturer of storage and filing equipment.
  • Left to be a "Stay at Home Mother" and "Work-at-Home" professional.) Responsibilities: Data entry, database clean up, and management.
  • E-mailing, Instant Messaging, Word Processing, Proofreading, and various daily use with Microsoft Office Products.
  • Assisted in the implementation and coordination of our customer development program.
  • Developed and administered internal training programs and orientation for new staff.
  • Created and implemented a mentor program for new employees.
  • Responsible for contacting the end-user to inform them of products, gathered and documented required marketing information.
  • Wrote, developed and proofread, the department's Training Manual and information for certification for ISO 2000 Information binders.
  • Assisted in market research projects, provided necessary customer follow-up, and maintained required computer data base/record keeping system.
  • Initiated phone contact with end-users whose names would be available through advertising based requests, lead sources, and in-house records.
  • Verified information (on the request) with the customer and gathered additional information related to the customer's needs and project.
  • Filled out call reports completely, accurately, and in a timely manner.
  • Followed-up with the end-user, as necessary, to fulfill the customer's needs.
  • Acted on behalf of the company and assisted the customer on any special circumstances that came up.
  • Conducted research, as required, to effectively maintain the customer service program.
  • Tracked call results by completing the appropriate reports as it related to the calling program.
  • Attended trade shows and participated in training programs.
  • Assisted with daily, weekly, and monthly duties in relation to assigned programs and responsibilities.
  • Utilized the Extranet/Internet as necessary to complete assigned tasks.
  • Promoted partner relationships and tracked results.
  • Set appointments as appropriate for calling program.
Education
2001
Madison Area Technical College
Business & Marketing
Business & Marketing
2001
University of Wisconsin-Whitewater and Madison Area Technical College

Seminars and Classes 7/2011 Human Resources for anyone with Newly Assigned HR Responsibilities. (.6 Continuing Education Units
5/2002
MRA Institute, Inc

8/2000
Introduction to Sociology - Madison Area Technical College

GPA: GPA: 3.0GPA: 3.0
1/2000
Contemporary American Society - Madison Area Technical College

Beginning Word 97 for Windows 95 - New Horizons Computer Learning Center Fort Atkinson, WI - CertificateGPA: GPA: 3.0GPA: 3.0
12/1997
TeleSales Rep College
City, State
Business by Phone, Inc. - Chicago, IL - CertificateHow to Become a Better Communicator - SkillPath Seminars
4/1996
Madison Area Technical College
City, StatePsychology of Human Relations
Spacesaver's Basic Product & Sales Training School - Ft. Atkinson, Wisconsin - Certificate 11/1995 Dirk Beveridge - Selling Professionally Successfully Spacesaver Institute - Janesville, WI - CertificateGPA: GPA: 3.0Psychology of Human Relations GPA: 3.0
12/1994
Dale Carnegie & Associates, Inc
City, State
CertificateThe Exceptional Assistant - Fred Pryor Seminars - Madison, WI - (.6 Continuing Education Units
10/1993
Improving Customer Service - MRA Institute, Inc

TeleSales for the Sales Rep - Wisconsin Bell - Brookfield, WI - (.6 Continuing Education Units) - Certificate 3/1993 Spacesaver's Basic Product & Sales Training School - Fort Atkinson, Wisconsin - CertificateIntroduction to Mass Communications - 3.0 Credits - University of Wisconsin - Whitewater 1987 Madison Area Technical College - Clerk Typist Program
Skills
advertising, Schedule appointments, B2B, Basic, Billing, business development, C, com, conflict resolution, client, clients, customer service, Data entry, data base, Database, edge, Extranet, filing, Human Resources Manager, Human Resources, HR, invoicing, ISO, layout, team-building, legal compliance, mailing, market research, marketing, market, mediation, mentor, Messaging, Microsoft Office Suite, Microsoft Office Products, win, 2000, Windows 95, Word 97, negotiating, Communicator, Payroll, personnel, policies, Proofreading, record keeping, recruitment, research, Selling, Sales, Sales Training, Seminars, staff development, telemarketing, Phone, trade shows, training programs, Typist, unique, Word Processing
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Resume Overview

School Attended

  • Madison Area Technical College
  • University of Wisconsin-Whitewater and Madison Area Technical College
  • MRA Institute, Inc
  • Introduction to Sociology - Madison Area Technical College
  • Contemporary American Society - Madison Area Technical College
  • TeleSales Rep College
  • Dale Carnegie & Associates, Inc
  • Improving Customer Service - MRA Institute, Inc

Job Titles Held:

  • Human Resources Manager
  • Director of Business Development / Assistant
  • Account Manager
  • Senior Business Development Representative

Degrees

  • Business & Marketing



    Beginning Word 97 for Windows 95 - New Horizons Computer Learning Center Fort Atkinson, WI - Certificate
    Business by Phone, Inc. - Chicago, IL - Certificate
    Psychology of Human Relations Spacesaver's Basic Product & Sales Training School - Ft. Atkinson, Wisconsin - Certificate 11/1995 Dirk Beveridge - Selling Professionally Successfully Spacesaver Institute - Janesville, WI - Certificate
    Certificate
    TeleSales for the Sales Rep - Wisconsin Bell - Brookfield, WI - (.6 Continuing Education Units) - Certificate 3/1993 Spacesaver's Basic Product & Sales Training School - Fort Atkinson, Wisconsin - Certificate

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