Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated and passionate Human Resources Professional with more than 20 years of hands on experience in Human Resources Management including experience in HR policies. legal compliance, recruitment and retention and benefits and compensation. Experience in leading projects that improve efficiency while meeting deadlines and budget constraints. Goal driven with demonstrated strengths in multitasking. Reputation for displaying integrity and professionalism when communicating with professionals at all levels. Adept at problem solving, decision making and staff motivation.

  • Policy Development
  • Benefits and Compensation
  • Compliance Reporting
  • Management Development
  • Employee Relations
  • Workers' Compensation
  • Performance Evaluation
  • Employment Law
  • Recruiting and Retention
  • Excellent interpersonal skills
Work History
04/2016 to Current
Human Resources Manager Auto Plus Pep Boys Broadview, IL,
  • Adhered to all federal and state guidelines and managed payroll and benefits for 200 employees at ten different clinics in Kansas and Missouri.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Developed Total Rewards statement that was individualized for each employee.
  • Responsible for rollout of company culture.
  • Responsible for development and rollout of various company initiatives.
  • Traveled to all clinics as needed.
01/2013 to 10/2015
Director of Human Resources Corban University Salem, OR,
  • Fostered a teamwork and open door climate.
  • Responsible for all HR functions including strategic planning, training and development of team members, employee relations and policy development.
  • Created and implemented a workplace wellness program, "A Healthier You, A Healthier PBPN". This aligned with the Tribe's strategic plan of Healthy Tribes 2020.
  • Developed an innovative employee on-boarding program.
  • Updated key human resources metrics, including turnover and terminations, using reporting tools on the HRIS.
  • Reported this information monthly to Tribal Council and annually to General Council.
  • Resolved employment-related disputes through conflict resolution process. Reactivated the Employment Disputes Tribunal.
  • Direct supervision of four (4) staff members. Trained and developed staff in the areas of benefits, recruiting, employee recognition and employee relations.
  • Assisted with negotiations of benefit plans with Broker.
  • Directed investigations of employee relations problems.
  • Elected to the Workers' Compensation Appeal Board for the Prairie Band Casino and Resort.
  • Provided written case summaries, decisions and recommendations for employee dispute resolution.
  • Presented a Tribal Human Resources Professional Certification Program to Tribal Council. The program resulted in seven (7) tribal members receiving the certifications and saved the Tribe approximately $20,000.
  • Managed a $500,000 budget for the Human Resources Department.
  • Researched and analyzed healthcare costs, trends and issues.
  • Set up a Section 125 plan which reduced the employee's taxable wages and decreased the employer's share of Social Security and Medicare taxes.
  • Developed a Total Rewards statement that was individualized for each employee.
  • Introduced use of the Scopes Manual for correct workers' compensation coding. This resulted in savings for the Tribe.
11/2002 to 01/2013
Human Resources Manager/VP of Human Resources Atrium Health Indian Trail, NC,
  • Responsible for all HR functions, including: strategic planning, organizational development, training, and employee relations.
  • Managed and implemented new HR policies.
  • Member of Executive team. Provided advice in setting growth objectives and long range planning.
  • Handled recruitment of exempt and non exempt personnel. Recruiting methods included advertising and cold calling.
  • Liaison between management and field personnel.
  • Managed Workers' Compensation and Safety program to minimize recordable accidents and control costs. Coordinated activities between the Insurance Company, Health provider, and injured employee to ensure there were no lost time accidents.
  • Managed renewal/bid process. Compiled census data. Analyzed results and performed contract negotiations.
  • Administered all benefits, including: Health and Dental insurance, Life insurance, Disability insurance, 40!(k) plan and supplemental plans.
  • Ensure compliance with federal and state government regulations.
  • Union avoidance expertise, including proactive management training and dual gate systems. Union avoidance program resulted in deflection of three (3) organizing attempts.
  • Provided HR support for an employee base of 150. Traveled as needed to job site locations in Kansas, Missouri, Nebraska and Iowa.
  • Revised Company newsletter and developed HR newsletter.
  • Assisted with Annual employee celebrations.
08/1996 to 11/2002
Controller BlueDot City, STATE,
  • Managed workers' compensation claims.
  • Supervised two employees.
  • New hire orientation.
  • Administered all benefits.
  • Analyzed monthly balance sheet accounts for corporate reporting.
  • Managed Accounts Payable and Accounts Receivable.
  • Represented organization at personnel-related hearings and investigations.
Expected in 2004
Baker University - Topeka, KS
Expected in 1991
Bachelor of Science: Accounting
Kansas State University - Manhattan, KS

Society for Human Resource Management (SHRM)

National Native Human Resources Association (NNAHRA)

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  • Kansas State University

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