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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Accomplished Human Resources Executive proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and recruitment.

Skills
  • Benefits administration
  • Labor negotiations
  • Compensation and benefits
  • Payroll coordination
  • Succession planning
  • WorkForce Improvements
  • Compensation Structuring
  • Benefits and Compensation Management
  • Risk management
  • Training and mentoring
  • Contract Negotiation
  • Labor relations
  • Training programs
  • Recruitment strategies
  • Talent management
Education
Contra Costa College San Pablo, CA Expected in Associate of Arts : Sociology - GPA :
Chapman University Orange County, Expected in Bachelor of Arts : Psychology - GPA :
Certifications
  • Society for Human Resource Management (SHRM) certification
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
Work History
Auto Plus Pep Boys - Human Resources Manager
Knob Hill, CO, 09/2019 - Current
  • Spearheaded negotiation of union contracts as a company representative.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
  • Directed and controlled various benefit programs, including 401K, medical, dental, and vision packages.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Developed succession plans and promotion paths for all staff.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Devised hiring and recruitment policies for -employee company.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Conducted company-wide town hall meetings to convey updates.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
  • Oversaw investigations into discrimination, sexual harassment or other workplace claims.
  • Interpreted and advised on labor relations policies and previously negotiated agreements.
Great Western Bank - People and Culture Business Partner
Bedford, IA, 02/2019 - 09/2019
  • Promoted and enabled necessary changes to align operations with strategic plans.
  • Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
  • Collaborated with leadership to assess and improve policies across theboard.
  • Engaged employees and conducted exit interviews to gain complete sense of satisfaction and areas in need of improvement.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Devised hiring and recruitment policies for [Number]-employee company.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
  • Promoted employee buy-in of organizational objectives by conducting orientations of new team members and regular town hall meetings for established employees.
  • Adhered to all federal and state guidelines and managed payroll and benefits for 650 employees.
  • Saved $114,000.00 by implementing cost-saving initiatives that addressed long-standing problems.
  • Drove operational improvements which resulted in savings and improved profit margins.
The Salvation Army - Divisional Human Resources Manager
City, STATE, 08/2015 - 02/2019
  • Led the HR team in the delivery of SF City and County contract noncompliance project, resulting in settling noncompliance inquiry and saving over $450,000.00 in potential liquidation damages as assessed by SF Labor Standards Enforcements.
  • Saved $90,000.00 by implementing cost-saving initiatives that addressed long-standing problems.
  • Maintained company compliance with all local, state, and federal laws, in addition to establishing organizational standards.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Planned, monitored, and appraised employee work results by training managers to coach and discipline employees.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Eliminated discrepancies in financial reporting and recordkeeping through accurate preparation and management of budgets.
  • Oversaw all HR needs for 600-employee operation across 32 locations.
  • Maximized team knowledge and productivity by effectively training, monitoring, and directing employees in the application of best practices and regulatory protocols.
  • Conducted annual salary surveys and developed, analyzed, and updated company salary budget.
  • Acted as a staff member advocate, encouraging and supporting Senior Leadership to identify and resolve conflicts

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Resume Overview

School Attended

  • Contra Costa College
  • Chapman University

Job Titles Held:

  • Human Resources Manager
  • People and Culture Business Partner
  • Divisional Human Resources Manager

Degrees

  • Associate of Arts
  • Bachelor of Arts

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