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Human Resources Manager resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Human Resources Generalist offering 10 years in human resources and recruiting. Expertise in policy development and employee relations. Highly driven to achieve company goals.

Highlights
  • Staffing and recruiting professional
  • Off-boarding
  • Interviewing expertise
  • Performance management strategies
  • Employment law knowledge
  • Employee handbook development
  • Employee relations
  • Manager coaching and training
  • HRIS applications proficient
  • National Human Resources Association
  • QuickBooks proficiency
  • Alternative Dispute Resolution (ADR)
Education
Mayaguez, P.R. Expected in B.A : Social Studies - GPA : Summa Cum Laude Social Studies Summa Cum Laude
Cal State Northridge Los Angeles, CA Expected in B.A : Mathematics - GPA :

Mathematics

AHA Basic Cardiac Life Support

Management of Aggressive Behavior

Hospital Fire Safety /HAZMAT Decontamination by LAFD

Customer Service Manager Certificate (CSMC)Completed customer service management training

Accomplishments

Human Resources

  • Created a rewards and incentive program that was cited as the driving force behind branch employee retention rate of 65%
  • Revamped the orientation process for all new hires, which was implemented company-wide
  • Designed a standard exit process and interview survey that was implemented permanently.
  • Reduced staff turnover by 75% in one year by implementing several well-received team and morale-building programs.
  • Played an instrumental role in increasing customer satisfaction ratings index from 35% to 100% within 1 years as Customer Service Manager.
Experience
Auto Plus Pep Boys - Human Resources Manager
Oceanside, CA, 2014 - Current
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Reviewed federal and state laws to confirm and enforce company compliance.
  • Designed the employee performance evaluation process and merit program.
  • Created and implemented the exit and interview program process.
  • Advised top management on appropriate employee corrective actions.
  • Increased the employee base by 35% to meet changing staffing needs.
  • Advised managers on organizational policy matters and recommend needed changes.
  • Directed personnel, training and labor relations activities.
  • Identified staff vacancies and recruited, interviewed and selected applicants.
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Pnc Financial Services Group, Inc. - HR Generalist/Recruiter - Consultant
Redford, MI, 09/2013 - 12/2013
  • Implemented and retained an employee referral program to recruit new hires Assisted Director of HR with employee orientations, training and development and employee relations Researched and implemented hiring programs with local recruiting agencies Designed and implemented a hiring system that was cost effective for future business practices and procedures Implemented and maintained Application Flow Log Reduced turnaround time for hiring actions by 47% and increased retention rate by 35% Ensure compliance with Federal, State, and Local regulations and requirement.
Fantasy Activewear - HR Manager/Recruiter - Consultant
City, STATE, 01/2012 - 02/2013
  • Formulate and implemented a marketing plan resulting in an increase of business awareness and referrals.
  • Developed and implemented employee handbooks Develop, implement and maintain new employee policies and procedures to include hiring, discipline procedures, and warehouse OSHA requirements Designed and executed a Human Resource database resulting in an improvement in the security and standardization of employee and clients' information.
  • Ensure compliance with Federal, State, and Local regulations and requirements Assisted owner in restructuring of the company to include mass layoffs, executive hiring, and departmental and employee staff position changes.
Childrens' Hospital - Operations Manager II
City, STATE, 07/2011 - 01/2012
  • Daily operational oversight and coordination of all patient admissions for treatment Responsible for managing the admitting staff and clinical staff Manage all phases of insurance reimbursements, proper coding to maximize billing, posting accounts, filing, verifications and proper State authorizations Reduced advertising and recruiting cost by reducing reliance on employment agencies resulting in less billable hours Coordinate School affiliation and partnerships to identify clinical fellowship for new Grads Developed and monthly monitored competency and credential validation processes for annual and initial JACHO annual audits.
Children's Dental Group - HR Generalist/Recruiter - Consultant
City, STATE, 08/2010 - 07/2011
  • Clinical Recruitment for northern and southern California regions Placement of Clinical Leadership/ Management Directorship within healthcare facilities Reworked new-hire orientation program to include HR information and company resources Co-developed company's first-ever standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity Reviewed and approved any staffing contractual agreements for placement staff Ensure compliance with Federal, State, and Local regulations and requirement.
White Memorial Medical Center - Manager of Patient Transport Services
City, STATE, 03/2008 - 08/2010
  • Operational oversight and coordination of the Patient Transportation Department and Patient Fleet management with combined Human Resources/Employee Health responsibilities.
  • Promoted to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records.
  • Co-chaired annual flex-enrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews.
  • Managed all phases of transportation service for logistics center and to coordinate and integrate transportation services provided by the facility.
Skills

Benefits, billing, clients, database, employee relations, special events, filing, hiring, Human Resources, insurance, Leadership, legal, logistics, policy development, managing, marketing plan, meetings, policies, processes, coding, Recruitment, requirement, Safety, staffing, employee handbooks, training employees, Transportation, validation

Additional Information
  • Leadership Development 2009 * 2010 WMMC Leadership Excellence Award 2009 * WMMC Good Samaritan Award 1998 * 2002 Masonic Aquarius Award of Scottish Rites Lodges * 1995 Navy Marine Corp Assoc.* Leadership Award * Six Sigma Green Belt

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Resume Overview

School Attended

  • Cal State Northridge

Job Titles Held:

  • Human Resources Manager
  • HR Generalist/Recruiter - Consultant
  • HR Manager/Recruiter - Consultant
  • Operations Manager II
  • HR Generalist/Recruiter - Consultant
  • Manager of Patient Transport Services

Degrees

  • B.A
  • B.A

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