human resources manager resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Websites, Portfolios, Profiles
Professional Summary

Detail-oriented, organized and proactive administrative professional with four years of experience supporting multiple C-level executives in a fast- paced, healthcare setting as a trusted business partner. Experience in planning, prioritizing, and problem solving to complete multiple projects efficiently and on time while providing excellent customer service. Highly skilled in communicating to align on priorities and business objectives.







Taleo HRMS

Concur Expense Reporting

Microsoft O365 & Teams


Work History
Human Resources Manager, 06/2015 to Current
Avantguard Monitoring, LlcRexburg, ID,
  • Provide HR Management support to a Nordstrom Full Line Store of 300+ employees that generates over $45 million in annual volume and ranks 1st out of 123 stores for sales volume comps over 2016.
  • Regularly utilize LinkedIn and other direct recruitment techniques for attracting top talent while teaching and influencing hiring manager’s participation and engagement with potential candidates.
  • Assist the Store Manager and Department Leaders in achieving operating costs and target productivity including teaching and coaching to optimize monthly business plans and department strategy to increase employee engagement, performance and customer loyalty.
  • Identify employee productivity opportunities and incorporate “on the floor” trainings for improvement in selling, service, being directive, customer capture and loyalty.
  • People Obsessed in the adoption of a new “New Hire Experience”.
  • Providing an outstanding initial experience to new employees so that retention is improved and associated costs to shareholders are reduced.
  • Mentor Department Managers in identifying & developing top talent, while creating an environment of empowerment and accountability.
  • Plan and execute trainings and recognition meetings for Management team and employees.
Assistant Human Resources Manager, 05/2013 to 06/2015
KrogerMarietta, GA,
  • Provided HR support to Mall of America, Nordstrom Full Line Store of 600+ employees that generated over $135 million in annual volume and ranked 9th out of 119 stores in comp sales.
  • Identified, recruited and developed top talent.
  • Supported Department Leaders in coaching and mentoring employees to optimize productivity, providing guidance in career planning, and addressing employee concerns.
  • Ensured fair, consistent and legal employment practices as an agent of the Company.
  • Facilitated the Nordstrom Management Internship Program and the Nordstrom Future Leaders Program.
Assistant Department Manager, 05/2012 to 05/2013
Ralph LaurenWoodburn, OR,
  • Supported the Cosmetics Department Manager in driving results, productivity, and coaching for a team of 70+ employees that generated $13 million in annual volume and ranked 6th of 119 stores in comp sales.
  • Coached and developed brand Counter Managers in driving team results.
  • Partnered with cosmetic vendors in order to maintain strong partnerships with Nordstrom.
  • Communicated with the buying office to ensure on hand stock levels and product availability for the customer.
Retail Manager, 09/2009 to 05/2012
Wegmans Food MarketsOntario, NY,
  • Coached, developed and supported a team of 7 makeup artist professionals at a Counter business ranked 1st in the department, 11th in the company and generated 1.4 million in sales annually.
  • Used all available tools and technology to plan, execute and achieve sales volume goals.
  • Identified areas of opportunity for the business including visual merchandising, staffing, and enhancing the customer experience.
  • Executed frequent event planning while focusing on providing an outstanding experience for the customer.
Associate of Arts: General Studies, Expected in 08/2013 to Normandale Community College - Minneapolis, MN

Played a key role in supporting the executive team and the organization in becoming proficient in webex when a transition to virtual meetings became necessary in 2020.

Planned and executed a department celebration for 50 employees, in-person,

Created tracking tools for PPE donations and department allocations to be utilized by the Supply Chain department, at the start of the Covid pandemic.

Filled the Scribe role, for Incident Command and the HICS Team for internal and external events.

Selected and served as a Change Champion to support the organization's migration to Microsoft O365.

Ad Hoc support for the Equity & Inclusion Internship Program. Onboarding, Training, Program communications for Interns and Leaders.


FEMA, Emergency Management Institute, IS-100.c, Introduction to the Incident Command System, IS-100

FEMA, Emergency Management Institute, IS-200.HCA, Basic Incident Command System for Initial Response

FEMA, Emergency Management Institute, IS 0700.b, An Introduction to the National Incident Management System

Professional Administration Certification of Excellence (PACE)- in progress


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Resume Overview

School Attended

  • Normandale Community College

Job Titles Held:

  • Human Resources Manager
  • Assistant Human Resources Manager
  • Assistant Department Manager
  • Retail Manager


  • Associate of Arts

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