human resources manager resume example with 19+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Driven Human Resources professional bringing 19 years of experience in Human Resources leadership, expertise in benefit administration, payroll processing and organizational development. Persuasive communicator and decisive team manager. Demonstrated strong business insight with in-depth knowledge of HR and Payroll. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated setting.

  • Assisted in developing the Company's Operations Reopening Readiness Plan for COVID-19.
  • Fluent in English, Farsi and Swedish.
  • Developed and implemented new procedures.
  • Benefits and Compensation Management
  • Great communication skills
  • Microsoft Office proficiency
  • Great analytical skills
  • Staff compensation
  • Compliance
  • Payroll administration
  • Employee handbook development
  • Employee relations
  • Conflict resolution
  • PPE use
  • Call Center
  • Customer Service Focus
  • Onboarding
  • Performance Management
Work History
07/2017 to Current
Human Resources Manager Avantguard Monitoring, Llc Rexburg, ID,
  • Directed and controlled various benefit programs for U.S. and Canada, including 401K, medical, dental and vision packages.
  • Monitored and handled employee claims, including performance-based and harassment incidents.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Accurately maintained and processed payroll for 1200 global employees in various locations and diminished financial discrepancies through timely and accurate reconciliation.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Processed payroll garnishments such as tax liens and child support.
  • Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Liaises with Centers to provide advice and r4espond to questions on payroll issues, Human Resources and FMLA and/or General Leave of Absence.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Prepares reports and documents by collecting and analyzing information ensuring high level data is readable and relatable. Creates and maintains database and spreadsheet files.
05/2006 to 07/2017
Human Resources Specialist Community Care Connections Waukesha, WI,
  • Oversaw all HR needs for 1200 employee operation across 170 locations including Canada and Great Britain.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Prepare new hires, title changes, leave, and terminating employees.
  • Conduct background checks, drug testing, and prepared offered letter. Ensure new manager receives new hire paperwork prior to new employee hire date.
  • Completed HR compliance reports for Regional Directors.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Maintained consistent knowledge of multi-state and local tax regulations.
02/2006 to 05/2006
Human Resources Assistant Epic Redwood City, CA,
  • Assisted with meetings and presentations within company.
  • Created and completed personnel action forms for all hires, terminations, title changes and terminations.
  • Assisted with on-boarding process of new hires.
  • Organized new employee orientation schedules for all new hires.
  • Prepared monthly termination lists to be added to permanent records.
  • Managed 10-20 employee exit interviews and paperwork per day.
  • Partnered with management team to coordinate on-boarding and off-boarding processes.
02/2002 to 04/2006
Human Resources Generalist/Front Desk Oceania Health Club And Spa City, STATE,
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Managed over 15 employee time and attendance records per day.
  • Perform pre-employment screenings, including reference and background checks.
  • Complete new hire packages and provide orientation to newly hired employees.
  • Opening and closing front desk manager.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Expected in 06/2005 to to
Masters Of Human Resources Management: Human Resources Management
Nova Southeastern University - Davie, FL
Expected in 06/2002 to to
Bachelor Of Science Business Management: Business Management
Johnson & Wales University - North Miami - Miami, FL
  • Employee of The Year, HairClub - 2019

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Resume Overview

School Attended

  • Nova Southeastern University
  • Johnson & Wales University - North Miami

Job Titles Held:

  • Human Resources Manager
  • Human Resources Specialist
  • Human Resources Assistant
  • Human Resources Generalist/Front Desk


  • Masters Of Human Resources Management
  • Bachelor Of Science Business Management

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