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human resources manager resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
  • Focused Human Resources Manager skilled in employee hiring, development, and motivation. Offers employees comprehensive support and career development guidance for dynamic industry landscape. Articulate communicator accomplished in benefits administration and grievance handling.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking Human Resources Manager position. Offering excellent communication and good judgment.
  • Excellent reputation for resolving problems and improving customer satisfaction.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resources Manager position. Ready to help team achieve company goals.
Accomplishments

I started as a delivery driver for Escee Delivery in December of 2019. I was promoted to team leader rather quickly and served as a team leader from 2020-2021. I was then used in several positions within the company due to my willingness to help and get the job done. June of 2021 I was promoted to being the human resources manager for the company. I am a one-person HR team.

Skills
  • Health and Safety Programs
  • Hiring and Firing
  • Accident Investigation
  • Recruiting and Interviewing
  • Exit Interviews and Processes
  • Onboarding, Training and Development
  • Coaching and Mentoring
  • Onboarding, Training and Development
  • Coaching and Mentoring
Work History
12/2019 to Current
Human Resources Manager Caliburn International Los Alamos, NM,
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
  • Evaluated training program success and presented strategic improvement recommendations to upper management.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 80+ new employees.
  • Recruited top talent to maximize profitability.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
08/2019 to 11/2019
Feeder Marco's Pizza Newark, OH,
  • Followed safety procedures implemented by company to avoid mishaps and accidents.
  • Loaded and positioned raw materials in loading and feeding mechanisms.
  • Cleaned warehouse area to maintain safe working environment and reduce airborne particulate matter.
  • Opened and closed gates of belt and pneumatic conveyors using proper safety precautions.
  • Assisted machine operator with setup, repair, and maintenance actions.
08/2019 to 10/2019
Pizza Delivery Driver Pizza Hut City, STATE,
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Maintained organized, safe and clean work areas and complied with company safety and security standards.
  • Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
  • Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
  • Anticipated customers' questions and complaints and skillfully handled concerns.
  • Logged hours, mileage and order-related activities with company's app to maintain detailed records.
  • Collaborated with customer service teams and management to resolve order issues or customer complaints.
  • Promoted pizza products by distributing door hangers, coupons and promotional materials to customers on delivery route.
  • Supported sales efforts by suggestively selling additional food items to increase check average when taking order.
  • Developed and maintained professional relations between customer, store personnel and company.
  • Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Coordinated work of team of drivers delivering across local area.
02/2019 to 05/2019
Key Holder Leader Dollar General City, STATE,
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Opened and closed store 4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Processed cash, credit, debit and check payments.
  • Opened inventory boxes and restocked shelves.
  • Received and counted money.
  • Accepted and processed customer returns.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Rotated stock according to dates and protocols.
  • Broke down boxes and disposed of trash.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Tracked and prioritized work orders to meet daily production requirements
  • Directed customers to correct store locations.
  • Monitored security areas during busy periods.
  • Provided sales feedback to management to address concerns in sales reports.
Education
Expected in to to
No Degree: Human Resources Management
Tarrant County College District - Fort Worth, TX
GPA:
Expected in to to
No Degree: Criminal Justice
Angelo State University - San Angelo, TX
GPA:
Expected in 06/2016 to to
High School Diploma:
Alvarado High School - Alvarado, TX
GPA:
Certifications

I completed my OSHA certification on March 24, 2022.

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Resume Overview

School Attended

  • Tarrant County College District
  • Angelo State University
  • Alvarado High School

Job Titles Held:

  • Human Resources Manager
  • Feeder
  • Pizza Delivery Driver
  • Key Holder Leader

Degrees

  • No Degree
  • No Degree
  • High School Diploma

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