Skilled and educated in supervisory and managerial roles with more than five years experience in coordinating, organizing and managing daily operational and administrative functions.
*Demonstrated capacity in decision making and overseeing daily operations.
*Extremely proficient in working under extreme pressure.
*Adept at developing and maintaining administrative processes and decisions.
New employee orientations
Hiring and retention
Training and development
Personnel records maintenance
New hire orientation
Exceptional interpersonal skills
Created the Human Resources Department in a business structure where other than payroll, HR was practically non-existent.
Human Resources Manager September 2011 to CurrentIMPORTADORA TORRES MORILLO, SRL － Santo Domingo, Dominican Republic
Responsible for the creation of the Human Resources Department for the company and of all of the Departments Subsystems, such as Employee Compensation, Training and Development, Recruiting, etc.
Responsible of employee benefits, including, but not limited to bonuses, salary revisions, expenses, insurance, among others.
Collaborated with all employees for the completion of Job Analysis and Job Descriptions Responsible for all the recruitment of the company Responsible for all promotions, demotions, and terminations In charge of conflict management Work with Legal Department for contracts and terminations Liason between Banks and Employees for Employee Loans Liason between Company and the Department of Labor regarding compliance of laws and regulations In charge of organization and coordinating trainings, parties, seminars, off site meetings, and other activities.
General Manager June 2005 to July 2011UNIVERSAL DE REPUESTOS － Santo Domingo, Dominican Republic
In charge of all administrative, sales and financial decisions.
Overseeing all of the company's operations.
Overseeing all of the company's daily operations of the Company.
Efficiently managed the company's finance.
Created and implemented all of the company's policies and procedures manuals.
Supervising of all management personnel and overseeing a staff of thirty five people.
Proactively developed all company sales strategies.
Approval of all imported merchandise and distribution tactics.
Responsible of building an excellent and hardworking team by recruiting, training and promoting personnel, reducing turnaround.
Competently created job descriptions.
Responsible of yearly job evaluations and pay increases, in conjunction with department heads.
Created and oversaw incentive programs for employees.
Responsible for the distribution of the company's yearly bonus.
General Services Manager October 2000 to August 2004INSTITUTO DOMINICANO DE LAS TELECOMUNICACIONES － Santo Domingo, Dominican Republic
Responsible of supervising and overseeing nine different departments including, but not limited to, Maintenance, Front Desk, and Transportation.
Coordinating the daily operations and overlooking a staff of over fifty people.
Management of coordinating all employee training.
Competent coordination and logistics of events.
Proficient Scheduling and supervising of vehicles for routine check-ups.
Aided in the elaboration of budgets.
Assist in the elaboration of policies, procedures, guidelines and job descriptions.
Organization of employee benefits with insurance companies.
Contact person with regards to all insurance policies (indemnity, auto, life, fire, etc.) Responsible for scheduling all trips which required the use of a company vehicle.
In charge of coordinating all engineering and structural changes.
Professional Associate April 1998 to September 2000AMERICAN INTERNATIONAL GROUP AIG － Philadelphia, PA
Underwriting excess workers' compensation policies for national business accounts.
Responsible for the Philadelphia Region (South Jersey, Pennsylvania, Delaware, and Washington DC) Quadrupled new business accounts in the first quarter of my first year.
Participated in business appointments with brokers of prospective new clients.
Represented, with peers, AIG at the PRIMA conference in Charlotte, North Carolina.
Efficiently maintained policy renewals by negotiating endorsements.
Project presentations to potential and existing clients.
Increased new business accounts.
Met forecasts and budgets.
Assisted the New York Region whenever necessary.
BBA : Business Administration, 2008Universidad del Caribe － Domingo, Distrito Nacional, Dominican RepublicBusiness Administration[Number] 3.76
Associate of Science : Hotel ManagementPontificia Universidad Catolica Madre y Maestra － Santo Domingo, Distrito Nacional, Dominican Republic