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Human Resources Manager Resume Example

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HUMAN RESOURCES MANAGER
Summary

Results-driven Human Resources professional leverages people and best practices to create accountable performance. Change agent with history of driving continuous performance improvements. Develops and executes strategies to attract, develop, engage and retain strong and diverse talent.

Skills
  • Significant employee relations experience
  • Outstanding skills in state and federal EEOC claim investigation response and resolution
  • Superior mastery of employment EEO FMLA and wage and hour laws
  • 14+ years of directed investigations and case summaries for dispute resolution
  • Excellent skills in professional communication and building strong working relationships
  • Strong abilities in independent planning and execution of special projects
Experience
Company Name | City, StateHuman Resources Manager01/2018 - Current
  • Own and drive core HR functions, ensuring to align initiatives, program and projects to company strategy.
  • Manage front-line HR operations support to 600+ employees, compensation support and communication, leave management, worker's compensation, benefits administration, HR data management, employee relations, immigration and reporting.
  • Review, interpret, administer and ensure compliance with federal, state,and local employment laws, and company policies and procedures.
  • Collaborates with Operations Management for staffing needs, proactively strategizes for alternative staffing sources.
  • Provides coaching and guidance to leaders and employees regarding employment issues in such areas as policy and procedure, interpretation/application, coaching and corrective action, development plans, and termination.
  • Conducts interventions, fact-findings and resolves conflicts as they arise.
  • Achieved 89% response rate in employee survey with eNPS in the 80% of job satisfaction.
  • Achieved 87% benefits enrollment rate.
  • Raised productivity and lowered absenteeism by setting clear expectations and rewarding good attendance.
  • Reduced accidents in workplace by implementing safety policies and procedures.
Company Name | City, StateTalent Development Specialist 01/2017 - 01/2018
  • Created train-the-trainer curriculum and coordinates all implementation strategies for 10 production floor and pack line trainers including regular training meetings and one-on-one discussions.
  • Determines appropriate training methodologies including vendors to meet training needs for over 500 fulfillment team members.
  • Collaborates with department leads to create performance management for 20 operations leadership and provided training for evaluation administration.
  • Facilitated Voice of the Employee Survey sessions in 14 different languages that resulted in an 82% response rate.
  • Monitors and assess outcomes and effectiveness of training courses via training evaluations, skills and observation assessments, certifications, one-on-one discussions, improved manager-employee relations, and facility huddles.
  • Collaborates on continual analysis of learning and development needs using surveys, focus groups, metrics, and evaluations.
Company Name | City, StateRecruiter01/2016 - 01/2017
  • Built over a dozen applicant sources by researching and contacting community services, colleges, employment agencies, and job board sites.
  • Successfully led over 100 new hire and conversion orientations for fulfillment new hires resulting in the onboarding of 300 warehouse employees.
  • Managed full-lifecycle of over 300 candidates, recruiting, sourcing, interviews, background checks, job offers, salary negotiations.
  • Managed E-Verify, I-9 Compliance, EEOC, Employee Benefits, Background Investigations for 300 fulfillment employees.
  • Coached hiring managers on interviewing processes and candidate selection.
  • Lead the creation of recruiting and interviewing plans for over 15 requisitions.
  • Conducted regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.
  • Built recruiting relationships with Denver, Arapahoe, and Douglas County Workforce Centers via 6 job fairs resulting in 50 new hires.
Company Name | City, StateElectronic Monitoring Senior Probation Officer01/2006 - 08/2016
  • Authored and implemented 20 company-wide SOP's for pretrial and post-conviction processes for over 5 levels of community supervision guidelines.
  • Lead trainer for over 20 new and transitioning probation officers and cadets on court testimony, electronic monitoring, motivational interviewing, NCIC/CCIC investigations, and post-conviction supervision requirements.
  • Designed curricula for "Games Criminals Play" and facilitated quarterly trainings.
  • Facilitated mock interview panels, resume writing classes, and offender re-entry courses for over 300 offenders.
  • Supervised over 6,000 offenders during my tenure on various levels of community supervision and electronic monitoring device requirements.
  • Initiated key partnerships with criminal court judges to establish bond regulations and recidivism metrics to determine bond conditions through presentence investigations.
  • Collaborated with DA's office and county courts to create the victim assistance program which standardized notification procedures for victims and offenders for over 250 offenders on GPS monitoring.
  • Department of Safety representative for Denver's PEAK Academy-Six Sigma Certification, and participated in over 10 GEMBA walk observations, and Rapid Response monitoring
  • Created the Quality Improvement Committee, comprised of new and seasoned employees who discussed employee concerns, ideas, needs, and innovations for an improved working environment
Education and Training
University of Phoenix | | City, State, United StatesMBA in Business Administration2014
Colorado Mesa University | | City, State, United StatesBachelor of Arts in Political Science (Administration of Justice)2002
Knowledge
  • Black Belt and Green Belt Certified in Lean Process Improvement
  • Difficult Conversations Facilitator
  • OSHA 10 Certification
  • 14+ motivational interviewing, presentence investigations, sentencing recommendations
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Resume Overview

School Attended

  • University of Phoenix
  • Colorado Mesa University

Job Titles Held:

  • Human Resources Manager
  • Talent Development Specialist
  • Recruiter
  • Electronic Monitoring Senior Probation Officer

Degrees

  • MBA in Business Administration
    Bachelor of Arts in Political Science (Administration of Justice)

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