Human Resources Manager Resume Example Company Name

HUMAN RESOURCES MANAGER

Professional Summary

Organized Human Resources/Business Office Manager with over 15 years of experience in various industries including senior living. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Methodical, detail oriented and tireless team player known for exceptional communication skills.

Accomplishments

Manager of the Year 2018 (Belmont Village)

Manager of the Year 2019 (Belmont Village)

Work History

August 2017-CurrentHuman Resources Manager | Company Name | City, State

Serve as a link between management and employees by handling questions, interpreting and administering policies and helping resolve work related problems.
Educate management on all HR processes, successful policy implementation and enforcement actions. Ensure that all corrective actions are first discussed with Executive Director before moving forward.
Streamline HR efficiencies, coordinate new hire orientations and provided onboarding and training for 115 new employees. Provide current and prospective employees with information about policies, job duties, working conditions, wages, promotions, performance management and employee benefits.
Ensure internal customer responsiveness by assisting staff in providing and coordinating services for residents, guests and families.
Actively communicate all health and safety information to employees and participate in accident, injury and illness prevention activities.
WIth regional support manage all human resources needs in the community.
Monitor and handle all employee claims, including performance-based, harassment incidents and Workman's Comp.
Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
Accurately prepare biweekly payroll and track data using ADP and Kronos system.
Supervise, lead and provide direction for Human Resources Assistant/Staffing Coordinator.
Boosted customer satisfaction ratings by resolving issues for speedy resolution.
Reduced Workers' Compensation claims by instituting corporate safety training program and establishing positive recognition .
Hosted monthly hiring events to bring in local talent for long term and On-call positions.
Structured compensation according to market conditions and budget demands.
Liaised between multiple departments to improve communications.
Manage annual benefits enrollment program rolled out by corporate.
Collaborate with Executive Director and assist with Resident Holiday Gift Fund. (Responsible for Accounting functions related to this program)
Utilize automated system to send messages to all staff on behalf of ED or for HR related events or staffing purposes.
Process all ancillary billing for various programs charged to residents utilizing Sensys.
Process all HR department invoices. Reconcile and forward to Accounts Payable for processing.
Along with Executive Director, planned, coordinated, executed, participated in all employee events.
Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.

November 2012-August 2017Client Care Manager/Home Care Manager | Company Name | City, State

Worked with clients and families to improve quality care choices and maximize benefits of programs for residents.
Interviewed all applicants, completed the hiring process for PA's in conjunction with Staffing Coordinator to ensure adequate staffing levels.
Responsible for all Performance Management of all 180 employees.
Partnered with department leaders to deliver services that supported company objectives and were consistent with corporate values.
Supervised daily operations and marketing functions to maximize revenue, customer satisfaction and employee productivity.
Maintained client files with contracts, records of client interactions, client notes, and other information.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Along with Resident Services Director, interpreted regulations to identify resident care requirement criteria to be monitored and establish systems to achieve compliance.
Maintained recognition programs to promote and encourage staff in a positive work environment. Responsible for executing and hosting all employee recognition events.
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
Manage, track monthly, quarterly and annual in-service requirements for PA's.

May 2009-November 2012Governor's Residence Manager | Company Name | City, State

Responsible for managing financial, personnel, business and administrative operations; and provided analytical and full staffing support to the Governor of New Mexico and First Gentleman for a wide range of matters and projects with highest levels of discretion and confidentiality.
Supervised all projects, staff and outside contractors/vendors providing services for the Governor's Residence through the General Services Department.
Provided leadership to the housekeeping, landscaping, chef, kitchen staff of the Governor's Residence, and ensure that all areas of the Governor's Residence, both the private and public regions were clean, maintained at exceptional levels at all times and that meals were prepared and served timely.
Prepared all communications regarding the residence or events hosted by Governor.
Collaborated with Chief of Staff on issues relating to media, photographers and press visiting the residence.
Also responsible for the enforcement of safety measures of all employees under my jurisdiction.
Reviewed and monitored daily work activities of staff, ensuring work in progress at the residence was in compliance with instructions provided by Governor, through completion, and that correct method, equipment, and materials were being utilized.
Initiate corrective measures and changes when necessary.
Maintain control expenditures for the residence.
Assign requisition numbers to bills, approve, sign and forward to Governor's office.
Make necessary purchases for the Governor's Residence and household members.
Facilitated the full recruiting cycle (participating in career fairs, industry events, networking opportunities) to obtain top candidates who would be vetted to work events at the residence.
Conducted tours of the residence for the general public and private tours upon Governor's or Cabinet's request.
Met with Docents weekly to discuss art and artists to review with Governor for selection.
Facilitated floor meetings weekly with members of the General Services Department and State Police to review complaints or concerns which needed to be conveyed to Governor.
Managed the inventory safe room for all gifts given to both Governor's during my tenure. Created an electronic tracking system and process for collection, marking, photographing, logging and estimating value. Maintained records, updating accordingly and collaborating with State Police and Governor's Security Detail to ensure that names of donors were provided to me in order to prepare a personal thank you note signed by Governor.

January 2000-May 2009Special Projects Manager | Company Name | City, State

Administered training program, conduct needs assessments and training result evaluations, and managed training records.
Administered training budget; and launched training modules for both management and employees.
Lead division leaders through (RIF's) Reduction in Force process.
Instrumental in structuring and implementing programs and policies in the areas of training, safety and security.
Fostered a teamwork/open-door environment conducive to positive dialogue and effective problem-solving across the organization.
Developed a workers' compensation procedures manual for the division, including injury response protocols.
Ensured all Managers and Supervisors complied with State Personnel Board mandated trainings.
Developed a division-wide Safety Program consistent with the organizations needs and culture.
Authored a Division Supervisor Manual covering all Division policies and protocols, including disciplinary procedures, code of conduct, team building and conflict resolution.
Introduced the division's training plan and corresponding templates creating a flexible and well-received tool that was later adopted department-wide.
Reviewed grant literature from various levels and sources to determine ongoing availability of resources.
Managed workflow and production output of consultants and subordinates.
Monitored funding opportunities available at local, state and federal policy levels.

Education

Human Resources Management Certification: Human Resources ManagementThe University Of New Mexico - Robert O. Anderson , City

BBA: Business Administration And ManagementUCLA Extension, City

Affiliations

Society Human Resource Management (SHRM)
Assisted Living Professional Network
Home Care and Healthcare Advocacy Group

Skills

Compensation structuring
Payroll Processing
Employee Relations
Recruitment

Organizational Effectiveness
Customer Service
Benefits administration
Team Building

Resume Overview

School Attended

The University Of New Mexico - Robert O. Anderson
UCLA Extension

Job Titles Held:

Human Resources Manager
Client Care Manager/Home Care Manager
Governor's Residence Manager
Special Projects Manager

Degrees

Human Resources Management Certification : Human Resources Management
BBA : Business Administration And Management

Human Resources Manager Resume Example

Resume Score: 80%

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