Human Resources Manager Resume Example
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HUMAN RESOURCES MANAGER
Professional Summary
Dedicated Human Resources professional bringing 15+ years of expertise in business administration, recruitment, and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams.
Accomplishments
Manager of the Year 2018 (Belmont Village)
Manager of the Year 2019 (Belmont Village)
Work History
August 2017-CurrentHuman Resources Manager | Baxter | Atlanta , GA
- Served as a link between management and employees by handling questions, interpreting and administering policies and helping resolve work related problems.
- Educated management on all HR processes, successful policy implementation and enforcement actions.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 115 new employees. Provided current and prospective employees with information about policies, job duties, wages, promotions, performance management and employee benefits.
- Ensured internal customer responsiveness by assisting staff in providing and coordinating services for residents, guests and families.
- Communicated all health and safety information to employees and participate in accident, injury and illness prevention activities.
- Processed all employee claims related to harassment incidents and Workman's Comp.
- Reduced Workers' Compensation claims by instituting corporate safety training program and establishing positive recognition .
- Accurately prepared biweekly payroll and track data using ADP and Kronos system.
- Boosted customer satisfaction ratings by resolving issues for speedy resolution.
- Hosted monthly hiring events to bring in local talent for long term and On-call positions.
- Structured compensation according to market conditions and budget demands.
- Processed all department invoices.
- Along with Executive Director, planned, coordinated, executed, participated in all employee events.
November 2012-August 2017Client Care Manager/Home Care Manager | Allied Universal Security | Fort Walton Beach , FL
- Worked with clients and families to improve quality care choices and maximize benefits of programs for residents.
- Interviewed all applicants, completed the hiring process for PA's in conjunction with Staffing Coordinator to ensure adequate staffing levels.
- Responsible for all Performance Management of all 180 employees.
- Partnered with department leaders to deliver services that supported company objectives and were consistent with corporate values.
- Supervised daily operations and marketing functions to maximize revenue, customer satisfaction and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Along with Resident Services Director, interpreted regulations to identify resident care requirement criteria to be monitored and establish systems to achieve compliance.
- Maintained recognition programs to promote and encourage staff in a positive work environment. Responsible for executing and hosting all employee recognition events.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Managed, track monthly, quarterly and annual in-service requirements for PA's.
May 2009-November 2012Governor's Residence Manager | STATE OF NEW MEXICO | City , STATE
- Responsible for managing financial, personnel, business and administrative operations support to the Governor of New Mexico and First Gentleman for a wide range of matters and projects with highest levels of discretion and confidentiality.
- Supervised all projects, staff and contractors/vendors providing services for the Governor's Residence through the General Services Department.
- Provided leadership to the housekeeping, landscaping, chef, kitchen staff of the Governor's Residence, and ensured that all areas of the Governor's Residence, both the private and public regions were clean, maintained at exceptional levels at all times and that meals were prepared and served timely.
- Prepared all communications regarding the residence or events hosted by Governor.
- Collaborated with Chief of Staff on issues relating to media, photographers and press visiting the residence.
- Responsible for the enforcement of safety measures of all employees under my jurisdiction.
- Reviewed and monitored daily work activities of staff, ensuring work in progress at the residence was in compliance with instructions provided by Governor, through completion, and that correct method, equipment, and materials were being utilized.
- Maintained control expenditures for the residence.
- Participated in the full recruiting cycle (participating in career fairs, industry events, networking opportunities) to obtain top candidates who would be vetted to work events at the residence.
- Conducted tours of the residence for the general public and private tours upon Governors or Cabinet's request.
- Met with Docents weekly to discuss art and artists to review with Governor for selection.
- Facilitated floor meetings weekly with members of the General Services Department and State Police to review complaints or concerns which needed to be conveyed to Governor.
- Managed the inventory safe room for all gifts given to both Governor's during my tenure. Created an electronic tracking system and process for collection, marking, photographing, logging and estimating value. Maintained records, updating accordingly and collaborating with State Police and Governor's Security Detail to ensure that names of donors were provided to me in order to prepare a personal thank you note signed by Governor.
January 2000-May 2009Special Projects Manager | STATE OF NEW MEXICO - Safety And Security Bureau | City , STATE
- Administered training program, conducted needs assessments and training result evaluations, and managed training records.
- Administered training budget; and launched training modules for both management and employees.
- Lead division leaders through (RIF's) Reduction in Force process.
- Instrumental in structuring and implementing programs and policies in the areas of training, safety and security.
- Fostered a teamwork/open-door environment conducive to positive dialogue and effective problem-solving across the organization.
- Developed a workers' compensation procedures manual for the division, including injury response protocols.
- Ensured all managers and supervisors complied with State Personnel Board mandated trainings.
- Developed a division-wide Safety Program consistent with the organizations needs and culture.
- Authored a Division Supervisor Manual covering all Division policies and protocols, including disciplinary procedures, code of conduct, team building and conflict resolution.
- Introduced the division's training plan and corresponding templates creating a flexible and well-received tool that was later adopted department-wide.
- Reviewed grant literature from various levels and sources to determine ongoing availability of resources.
- Managed workflow and production output of consultants and subordinates.
- Monitored funding opportunities available at local, state and federal policy levels.
Education
Human Resources Management Certification: Human Resources ManagementThe University Of New Mexico - Robert O. Anderson , City
Bachelor of Arts: Business Administration And ManagementUCLA Extension, University of New Mexico , City
Affiliations
- Society Human Resource Management (SHRM)
- Assisted Living Professional Network
- Home Care and Healthcare Advocacy Group
Skills
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Resume Overview
School Attended
- The University Of New Mexico - Robert O. Anderson
- UCLA Extension, University of New Mexico
Job Titles Held:
- Human Resources Manager
- Client Care Manager/Home Care Manager
- Governor's Residence Manager
- Special Projects Manager
Degrees
- Human Resources Management Certification : Human Resources Management
Bachelor of Arts : Business Administration And Management
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