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human resources manager resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Results-driven Human Resources Manager focused on standardizing and consolidating policies for lean and effective HR department. Dedicated to strong employee relations and high job satisfaction for workers at all levels. Promoting 11-year record of success cultivating positive and growth-focused work cultures to foster employee satisfaction and retention. Solid work and promotion history. Experienced in overseeing compensation, benefits and organizational structuring. Skilled problem-solver and conflict manager with excellent verbal and written communication skills. Proficient in applicable standards, including EEO, FMLA and ADA.

  • 11 Years of Human Resource Management
  • 3 Years of Transportation Sales
  • 4 Years of Transportation Operations Management
Skills
  • Corporate Policy Development
  • Progressive Discipline
  • Recruitment and Selection
  • Equal Opportunities Facilitation
  • Training and Development
  • Microsoft Office proficiency
  • ADA Accommodations
  • Contract Negotiation
  • Multitasking abilities
  • Payroll coordination
  • Compliance Law and Regulations (5 states)
  • Unemployment and EEO Understanding
  • Proformance Management
  • Benefits and Compensation Management
  • Conflict Resolution
  • Expert in ADP and Paycor HRIS
  • File and records management
  • Organizational Development
  • Talent management
  • Communications
Work History
11/2016 to Current
HUMAN RESOURCES MANAGER Belmond Santa Barbara, CA,
  • Reports directly to the President of the company.
  • Built, developed, and successfully oversee the entire Human Resources Department - plans, organizes, and controls all activities of the department.
  • Develops department goals, objectives, and systems.
  • Oversees the entire recruitment and onboarding effort for all exempt, nonexempt and temporary workers
  • Ensures compliance with all federal, state, and local employment laws for five states.
  • Train, Coach and Mentor at management level in conflict resolution, retention, progressive discipline, and process improvements.
  • Implements and annually updates the compensation program; rewrites job descriptions as necessary; analyzes compensation; monitors the performance evaluation program and revises, as necessary.
  • Acts as company UI and EEOC Hearing Representative for all state hearings (I have 98% win rate).
  • Develops and maintains affirmative action program; files EEO-1 annually; maintains other records, reports and logs to conform to EEO regulations.
  • Evaluates reports, decisions, and results of department initiatives in relation to established goals.
  • Communicate with employees about compensation, benefits, and other facets of their employment.
  • Implementation of third party temporary staffing for five states, as needed.
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
  • Directed onboarding and training for over 200 new employees each year, keeping company operations smooth and production efficient with skilled candidates.
  • Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
  • Utilized ADP and Paycor HRIS systems to convert all payroll and benefit programs.
08/2012 to 05/2016
TRANSPORTATION SALES & OPERATIONS MANAGEMENT Belmond New York, NY,

TRANSPORTATION SALES

  • Developed, managed, maintained, and independently generated revenue through new business accounts and some existing throughout the N. American, Canada, and Asia.
  • Top Sales Representative in Region - 3 years running
  • Received perfect scores on all annual performance reviews.
  • Exceeded all projected goals set by corporate by 40%. Competed against tenured executives and won.
  • Won several awards for outstanding work and dedication within my department.
  • Prospected for new leads through outside and inside sale business to business sales.
  • Provided customers with exceptional customer service, quick follow ups, and on time delivers.
  • Succeeded at price and negotiations, quotes, and maintained all customer profiles.
  • Designated trainer for newly hired account executives.
  • Delivered customized solutions to clients to simplify their logistic goals and needs.

PROMOTED TO THE ABOVE

TRANSPORTATION OPERATIONS MANAGEMENT

  • Managed/Supervised daily outbound operations of 15+ employees to ensure efficient loading and unloading systematic processes.
  • Processed customer’s shipments in an extremely high stress, high volume environment.
  • Coached, trained, disciplined and evaluation the performance of tenured employees.
  • Enforced all safety rules including OSHA and DOT standards and regulations.
  • Managed staffing needs for daily operations.
  • Set up production goals for each shift.
  • Held employees accountable to meeting daily goal set.
  • Developed training manuals and guides.
  • Practiced continual improvement for daily goals.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 64%.
01/2010 to 07/2012
TRANSPORTATION OPERATIONS MANAGEMENT USF Holland City, STATE,
  • Successfully managed outbound transportation dock operations, excelling in a difficult union environment.
  • Managed/Supervised daily outbound operations of 15+ employees to ensure efficient loading and unloading systematic processes.
  • Processed customer’s shipments in an extremely high stress, high volume environment.
  • Coached, trained, disciplined and evaluation the performance of tenured employees.
  • Enforced all safety rules including OSHA and DOT standards and regulations.
  • Managed staffing needs for daily operations.
  • Set up production goals for each shift.
  • Held employees accountable to meeting daily goal set.
  • Oversaw and improved shipping deliveries worth over $5.5M per year through efficient coordination of daily operations.
02/2002 to 01/2010
HUMAN RESOURCES MANAGER Anderson Construction & Design City, STATE,
  • Reported directly to President.
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Devised hiring and recruitment policies for 25 employees.
  • Conducted recruitment effort for all exempt, nonexempt and temporary workers; writes and places advertisements; collaborates with supervisors to screen and interview candidates; conducts reference checking; extends job offers; conducts new-employee orientations; monitors career-path program and employee relations counseling; conducts exit interviews.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Ensured adherence to industry legal standards through compliance structure, wage payments, and payroll.
  • Managed all information with confidentiality, integrity, and discretion.
  • Controlled company ordering system.
  • Communicate with employees about compensation, benefits, and other facets of their employment.
  • Liaised between multiple business divisions to improve communications.
  • Adhered to all federal and state guidelines and managed payroll and benefits for over 25 employees.
Education
Expected in 12/2007
Bachelor of Science: Human Resources & Business Management
University of Louisville - Louisville, KY
GPA:
Accomplishments
  • Built, developed, and successfully directed the human resources department for one of the most difficult automotiveindustries since 2016.
  • Multiplied employee growth from 23 to 150 in 3 years across 5 states during one of the lowest unemployment rates.
  • Successfully maintained company UI Rate: 1.8%, Adjusted UI Rate: 1.725%, and SCUF Rate: 0.075% by personallymanaging and shielding company against 50+ unemployment claims.
  • Successfully protected company against EEOC claims by following policy 100%, keeping organized files, submittingpaperwork with urgency to state, communicating with lawyers and judges, attending hearings and coaching witnessesand management involved.
Certifications
  • Society for Human Resource Management 4 year Member

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Resume Overview

School Attended

  • University of Louisville

Job Titles Held:

  • HUMAN RESOURCES MANAGER
  • TRANSPORTATION SALES & OPERATIONS MANAGEMENT
  • TRANSPORTATION OPERATIONS MANAGEMENT
  • HUMAN RESOURCES MANAGER

Degrees

  • Bachelor of Science

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