LiveCareer-Resume

human resources manager resume example with 13+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization structures, and implementing processes to support business needs. This includes over 10 years of management experience and development teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals.

Skills
  • Employee Engagement
  • Program Analysis
  • Exit Interviews and Processes
  • Hiring and Onboarding
  • Accident Investigations
  • Recruiting and Interviewing
  • Conflict Resolution
  • Advising Department Managers
  • Compensation and Benefits Administration
  • Employee Development
  • Benefit Administration
  • Payroll Processing
  • Strong clerical skills
  • Department and Staff development skills
  • Microsoft Office Applications
  • HRIS Systems
Experience
05/2021 to Current Human Resources Manager Enchantment Resort | Sedona, AZ,
  • Coordinating all phases of the employee hiring and termination process including; interviewing, pre-employment process, new hire Orientation & boarding, promotions, transfers, performance reviews, separation notices, and exit interviewing
  • Serve as company representative for Unemployment, and Workman’s Compensation Hearings
  • Serves as payroll and benefit administrator (liaison between employee and providers)
  • Serves as the direct supervisor of the front desk reception staff
  • Maintain and update multiple employee databases
  • Ensure consistent application and compliance with company practices and policies
  • Demonstrated ability to improve employee morale and retention with employee engagement activities and functions
  • Maintain confidentiality and interface with employees at all levels
  • Maintains, audits and submit Short-Term Disability, Worker's Compensation, I-9, Travel and Expense, OSHA compliance, and Nursing license reports
  • Administers performance evaluation program to ensure effectiveness and compliance
  • Payroll Processing
  • Accounts payable via the Determine system
  • Resident clinical and billing data entry and management via the PCC system
  • Manages the front desk concierge team (staff of 11)
  • Balances individual Resident accounts and creates and distributes monthly billing statements
  • Verifies eligibility and submits monthly statements to Long Term Care for resident reimbursement
  • Closure related to accounts of deceased Resident’s (trust account, death certificate, life insurance claims, funeral expenses, final bills, etc.)
  • Establishes, develops, maintains and updates filing system for the Business Office
  • Reviews weekly account receivables and payables with the Executive Director and applicable management team
  • Communicates financial changes and interacts effectively with Resident’s, and families.
07/2020 to 05/2021 Human Resources Manager Enchantment Resort | Scottsdale, AZ,
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Ensures current federal and state postings and pamphlets are posted accordingly
  • Coordinates the community’s team member recruitment efforts in accordance with Sunrise Senior Living standards, programs and services expectations
  • Partners with department coordinators with forecasting staffing needs, networking, optimization of team member availability, and other employment events
  • Ensures all new hire paper work and administration is completed timely and prepared for payroll and record keeping
  • Administers benefit plan enrollment (Medical, Dental, Vision, Voluntary / Supplemental benefits, 401K, Tuition assistance)
  • Performs and coordinates weekly, bi-weekly, monthly and annual payroll reporting and benefits administration responsibilities
  • Addresses and resolves payroll and benefit related issues (liaison between employee and providers)
  • Demonstrated ability to improve employee morale and retention with employee engagement activities and functions
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
03/2018 to 08/2020 Human Resources Manager Enchantment Resort | Irvington, VA,
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Recruited new employees and built relationships, driving visibility.
  • Provided HR consultation services to leadership and department heads.
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Held exit interviews and documented information discussed with employees.
  • Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
  • Compiled reports to provide management with accurate information and comply with policies and procedures.
  • Used data and analytics to improve company processes for recruitment, selection and onboarding.
11/2014 to 03/2018 Human Resources Manager Enchantment Resort | Sedona, AZ,
  • Coordinating all phases of the employee hiring and termination process including; interviewing, pre-employment process, new hire Orientation & boarding, promotions, transfers, performance reviews, separation notices, and exit interviewing
  • Serve as company representative for Unemployment, and Workman’s Compensation Hearings
  • Serves as payroll and benefit administrator (liaison between employee and providers)
  • Serves as the direct supervisor of the front desk reception staff
  • Maintain and update multiple employee databases
  • Ensure consistent application and compliance with company practices and policies
  • Demonstrated ability to improve employee morale and retention with employee engagement activities and functions
  • Maintain confidentiality and interface with employees at all levels
  • Maintains, audits and submit Short-Term Disability, Worker's Compensation, I-9, Travel and Expense, OSHA compliance, and Nursing license reports
  • Administers performance evaluation program to ensure effectiveness and compliance
  • Advises management in appropriate resolution of employee relation issues
  • Investigate accidents and prepares required reports
  • Coordinate on-site health related functions
  • Maintenance of personnel records as well as appropriate records for government reporting.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Encouraged open communications, promoting positive and pro-employee work environment.
04/2013 to 11/2014 Director of Personnel Carmax, Inc. | Fresno, CA,
  • Coordinating all phases of the hiring process including; interviewing, on boarding,
  • Serve as company representative during Unemployment hearings
  • Administration of employee benefits
  • Conduct new hire orientation
  • Maintain and update multiple employee databases
  • Employee Relations - Maintain confidentiality and interface with employees at all levels
  • Serve as front line HR consultant for support regarding basic issues and inquiries
  • Ensure consistent application and compliance with company practices and policies
  • Acting Staffing Director in Staffing Director’s absence
10/2011 to 05/2013 Management Assistant Amita Health | East Tawas, MI,
  • Provide Assistance with planning and execution of store events Coordinating multiple phases of the hiring process Administering orientation for new hires and maintenance of personnel records
  • Assisting store management with administrative responsibilities including, but not limited to, creating and updating spreadsheets in Excel for Windows, developing letters and memos using Microsoft Word for Windows, creating and printing system reports, filing, and publishing of store calendars and sales team rosters
  • Demonstrated ability to improve employee morale and retention with employee engagement activities and functions Ordering office supplies, maintaining phones, ordering business cards, and issuing proximity cards Maintain, audit and submit Short-Term Disability, Worker's Compensation, I-9, Travel and Expense, OSHA and Sales Records
  • Liaised between management and subordinates to exchange information, transmit directives or follow up on assignments.
08/2009 to 02/2012 Receptionist Administrator Lighthouse Senior Living | City, STATE,
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Performed data entry and other administrative tasks to support departments.
  • Organized files and spreadsheets to simplify staff access or retrieval.
  • Received parcels, routed mail and opened packages for staff.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Maintained office supply inventory and placed orders to meet demand.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Created fliers, brochures and social media posts to communicate brand objectives.
  • Interpreted and explained work procedures and policies to brief staff.
03/2011 to 10/2011 Receptionist Progress Unlimited INC | City, STATE,
  • Provide administrative support to the Executive Director as well as all department heads
  • First point of contact for residents & their families, vendors, and the general public
  • Operate a multi-lined switchboard telephone system with the highest degree of professionalism
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education and Training
Expected in 08/2009 to to Associate of Arts | Business Administration and Management Baltimore City Community College, Baltimore, Maryland GPA:
Expected in 05/2005 to to High School Diploma | Edmondson Westside High School, Baltimore, MD, GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Baltimore City Community College
  • Edmondson Westside High School

Job Titles Held:

  • Human Resources Manager
  • Human Resources Manager
  • Human Resources Manager
  • Human Resources Manager
  • Director of Personnel
  • Management Assistant
  • Receptionist Administrator
  • Receptionist

Degrees

  • Associate of Arts
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: