human resources manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Human Resources professional with the experience to lead teams and empower leaders. Well versed in employment law at the federal and multi- state level, designing policies, administering HRIS systems, benefit design and administration, worker’s compensation management & payroll processing.

  • Employee Relations
  • Management
  • Benefits Administration
  • Operations
  • Leadership
  • Payroll Administration
  • Compliance
  • Process Improvement
  • Due Diligence & Risk
  • Performance Management
  • Complex Problem Solving
  • Project Management
  • Workers Compensation
  • Multi-state Commission
  • Payroll
  • California Labor Law
  • Internal Investigations
  • HR Analytics & Reporting
  • Employee Engagement
  • Drafting and Administering Contracts
  • Administering Disciplinary Procedures
  • Accident Investigation
  • Regulatory Compliance
  • Human Resources Operations
  • Employee Handbook Development
01/2020 to Current
Human Resources Manager Econ One Research, Inc. Washington, DC,
  • Designed and implemented HR strategies and policies that aligned with applicable federal and state law as well as business strategy
  • Collaborated with company leadership and frontline managers to provide organizational structure and management of employee lifecycle
  • Developed benefits program, talent acquisition strategy, employee handbook, appraisal system, job descriptions, and compliance standards (ADA, EEO, FLSA, ERISA, OSHA, ADEA,
  • COBRA)
  • Administered HRIS and records management, benefits, learning management system, onboarding and offboarding, compensation, quarterly & annual reviews, I-9’s, E-Verify, criminal background checks.
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Provided HR consultation services to leadership and department heads.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
01/2019 to 01/2020
Executive Recruiter Old National Bank Brownsburg, IN,
  • Built and maintained relationships with clients, hiring managers, and job candidates
  • Partnered with clients to assist in filling urgent executive positions in the construction industry to include civil, general, mechanical, and electrical fields
  • Expert level: use of recruiting tools, cold calling, client onboarding, interviewing, and contract negotiation and offers of employment
  • Ensured adherence and compliance to U.S. EEO regulations and all employment legislation.
  • Managed candidate activity within Applicant Tracking System (ATS).
  • Researched industry trends to inform compensation and performance strategies.
01/2016 to 01/2019
Director of Human Resources Infinisource Dubuque, IA,
  • Created all HR & Payroll policies and procedures for multi-state
  • U.S
  • Operation
  • Partnered with insurance broker for benefit offerings and fully administered health, dental, vision, COBRA, worker’s compensation, and ancillary benefits
  • Single point of contact for U.S
  • Leadership team and their employees to address all matters related to employee relations, workforce management, employee development, workers compensation and employee engagement.
  • Devised and executed employee development, performance oversight, compensation and benefits programs.
  • Developed and implemented hiring criteria and employment selection assessments to improve staffing quality.
01/2003 to 01/2016
Corporate Director of Human Resources & Payroll Ashley, Furniture Homestores City, STATE,
  • Defined, developed, organized, and directed all aspects of HR, payroll, workers compensation, compensation, and talent acquisition functions to support five distribution centers and twenty-three retail stores
  • Lead human resources and payroll efforts to support acquisition process
  • Assured compliance with all HR related litigation and investigations partnering with outside council and leading the efforts with various federal and start agency audits and investigations
  • Partnered with leaders at all levels to guide the direction and effectiveness of employee relation matters ensuring business objectives are accomplished
  • Directed the administration of the HRIS and was accountable for the integrity of employee data and personnel files
  • Reviewed and approved all criminal background screenings for every hire
  • Conducted quarterly and annual audits to ensure compliance and accuracy
  • Managed workers compensation cases from accident onset to case closed; worked closely with insurance carrier and attorneys if applicable
  • Ensured weekly commission calculations were accurate adjusting draw appropriately
  • Balanced and reconciled payroll records; resolved and adjusted discrepancies; analyzed reports to identify errors
  • Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Regularly updated HR databases to reflect employee information, changes in benefits and other details.
  • Guided startup and management of HR operations, systems and programs for new location within company.
  • Developed job descriptions using targeted keywords and published job openings on company website and job boards.
  • Launched EEOC investigations and resolved employee complaints.
Education and Training
Expected in to to
SHRM HR Course Certificate:
University of Phoenix - Phoenix, AZ,
Expected in to to
Bachelor of Science: Business & Accounting
Western Governors University - Salt Lake City, UT
Additional Information

Real Estate License -2018

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Resume Overview

School Attended

  • University of Phoenix
  • Western Governors University

Job Titles Held:

  • Human Resources Manager
  • Executive Recruiter
  • Director of Human Resources
  • Corporate Director of Human Resources & Payroll


  • SHRM HR Course Certificate
  • Bachelor of Science

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