Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Human Resources Manager offering 35 years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals.

  • Staffing and recruiting professional
  • Employee relations
  • Benefits programs
  • Recruitment and hiring
Human Resources Manager, 06/2015 to Current
Bkd, LlpMerrillville/Cost Seg, IN,
  • Established measures to promote diversity and drive equal access to opportunity and advancement.
  • Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Launched innovative incentive program to achieve low turnover rate in highly competitive market.
  • Held exit interviews and documented information discussed with employees.
  • Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
  • Worked with HR advisors and HR representatives on establishing consistent hiring practices.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
  • Raised productivity and lowered absenteeism by setting clear expectations and rewarding good attendance.
  • Identified staff vacancies and recruited, interviewed and selected best applicants.
  • Achieved desired work environment and performance by proactively advising and guiding 220 employees on best practices and overseeing HR training.
  • Worked with senior-level management to create fair and consistent HR policies and procedures.
  • Reduced accidents in workplace by implementing safety policies and procedures.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
  • Tracked programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
  • Provided HR consultation services to leadership and department heads, such as payroll administration, 401K and OSHA compliance, benefits and workers compensation.
Department Manager, 05/2000 to 06/2015
Vt Hackney, IncKidron, OH,
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Employed process improvement initiatives within department.
  • Coached, trained and mentored new team members and manager trainees.
  • Supervised 15 full-time and 20 part-time employees.
  • Delegated work to staff, setting priorities and goals.
  • Performed opening and closing duties as part of management team, including cash management.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Coordinated work schedules and distributed tasks to 35 employees in the apparel department.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Followed all safety protocols and company processes and procedures.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Worked closely with sales associates to complete tasks.
Restaurant Manager, 07/1984 to 05/2000
Uncle Julio'sVernon Hills, IL,
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Obtained highest rating from county health department year over year.
  • Optimized profits by controlling food, beverage and labor costs daily.
Education and Training
High School Diploma: , Expected in 06/1984
Siuslaw High School - Florence, OR
: Retail Management , Expected in 02/2011
WAFC Retail Management Certificate Program - ,

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School Attended

  • Siuslaw High School
  • WAFC Retail Management Certificate Program

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  • Department Manager
  • Restaurant Manager


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