Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Talented Human Resources Manager driven to address policy implementation and change management with creative and innovative approach. Strong understanding of evolving industry and market demands. Offers 19 years of expertise in benefits administration, compensation structuring and recruitment. Motivated Human Resources/ Management with Management/ HR certification. Highly competent at creating recruiting initiatives to identify talented professionals. Develops and monitors overall HR strategies, systems, tactics and procedures across organization. Talented HR leader with 19-year career overseeing human resources operations, including employee relations, organizational structuring and policy development. Well-versed in benefits administration and legal compliance. Forward-thinking with superior problem-solving, conflict management and organizational skills. Qualified individual with keen business acumen and understanding of organizational needs. Collaborative, cross-functional leader with commitment to teamwork. Excellent project manager with dedication to meeting business objectives. Meticulous and I bring an abundance years of experience promoting open-door environment conducive to superior team morale and performance. Cultural change-management specialist with expertise in training, orientation and on-boarding. Highly skilled in regulatory compliance, benefits administration and operational planning and committed to promoting diversity and inclusion in employee relations. Proactive I am an accomplished in hiring, developing and motivating employees. Successful at building rapport at all levels and resolving issues smoothly. Driven and decisive offering experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy. Respected Human Resources Manager bringing years of expertise. Multi-tasks effectively on complex projects in a diverse environment while adhering to deadlines. Promotes communication and coordination among departments.

  • Personnel information systems
  • Compliance
  • Staff compensation
  • Employee engagement
  • Human resources operations
  • Training development
  • Benefits administration
  • Leadership development
  • Staffing and recruiting professional
  • Employee handbook development
04/2007 to Current Human Resources Manager Boise Cascade | Baltimore, MD,
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork.
  • Handled employee conflicts efficiently while following all company procedures.
  • Worked with department managers to assess needs.
  • Conducted exit interviews and recorded employee feedback for use in retention strategy development.
  • Notified all employees immediately when policies/procedures were updated or changed.
  • Assured benefits program was administered properly sustain compliance with employee insurance guidelines.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Developed user-friendly employee handbook for easier updating and maintenance.
  • Complied with local, state and federal laws and established organizational standards.
  • Administered workers' compensation program covering injured employees.
  • Created and implemented incentive program for hiring and retaining of employees.
  • Devised training programs for new and existing employees.
  • Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
  • Brainstormed with other human resource personnel to determine ways to recruit top talent.
  • Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
  • Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
  • Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
  • Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
  • Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
  • Developed organizational filing systems for correspondence, communications, records and reports.
  • Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
  • Wrote detailed reports explaining policy actions and impacts.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Assisted in implementing quality program which decreased payroll errors and improved timeliness.
  • Analyzed, reported and maintained revenue reports to document proceeds and expenditure trends.
  • Constructed leave pay schedules, processed payroll garnishments and worked closely with human resources to pay out bonuses, severances, service awards and special payments.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
08/2002 to Current Administrative Coordinator Association Of Women's Health, Obstetric & Neonatal Nurses | Washington, DC,
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Managed daily communications with staff to disseminate schedules and overviews, program updates and announcements.
  • Prioritized tasks to meet deadlines for policy and program initiatives.
  • Handled purchasing and maintenance of general office supplies.
  • Liaised between employees and upper-level management and effectively resolved any issues.
  • Coordinated activities and ordered supplies to keep office properly maintained.
  • Assisted in coordination, direction, and fulfillment of special projects, including personnel and training.
  • Answered telephone inquiries and processed incoming and outgoing mail.
  • Liaised with IT and human resources teams to establish best practices for new employee onboarding.
01/2001 to 08/2002 Manager University Of Tennessee Medical Center | Knoxville, TN,
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Assisted with training and onboarding of sales associates in all store operations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Entered and verified timekeeping data with consistent reviewed, corrections and deletions.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Reviewed and approved production timecards daily.
  • Entered payroll data, including employee records, time cards and miscellaneous deductions.
  • Coordinated with HR teams to track and report on attendance.
Education and Training
Expected in 06/2002 Board of Governor/ Business | Business Administration And Management WV State College , West Virginia , GPA:

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