Human Resources Manager resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Conscientious and compassionate Human Resources professional, offering 10 years of experience. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. I provide a motivating and positive personality with excellent interpersonal, coaching and communication skills. Extremely driven and decisive with passion for building and retaining highly effective teams and the ability to leverage talent and best practices to drive organizational effectiveness.

  • Labor negotiations
  • Benefits administration
  • Training and Development
  • Contract Negotiation
  • Training and mentoring
  • Workforce Planning
  • Job Analysis
  • Policy Development
  • Compensation structuring
  • Succession planning
  • Recruitment
  • Conflict Resolution
  • Labor relations
  • Recruitment strategies
  • Unemployment
  • Compensation and benefits
  • Equal opportunities facilitation
  • Benefits And Compensation Management
  • WorkForce Improvements
  • Company Organization
  • Personnel Recruitment
Work History
06/2019 to Current Human Resources Manager Boise Cascade | Lees Summit, MO,
  • Forecast expected personnel demands and develop forward-thinking approaches to achieve objectives.
  • Structure compensation and benefits according to market conditions and budget demands.
  • Educate management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Provide guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Create and implement forward-thinking initiatives to improve employee engagement.
  • Devise hiring and recruitment policies.
  • Streamline HR efficiencies, coordinate new hire orientations and provided onboarding and training for new employees.
  • Evaluate effectiveness of training programs and provided upper management strategic recommendations for improvements.
  • Work as effective team member while contributing to local and regional HR projects.
06/2017 to 06/2019 Senior Human Resources Generalist Vanasse Hangen Brustlin | Springfield, MA,
  • Performed advanced employee relations functions including support and counseling regarding personnel and job related conflicts, problem solving and dispute resolution, managing employee performance issues, review and assessment of termination requests; conducted exit interviews.
  • Improved quality of hiring decisions by working with hiring managers in equitable recruitment efforts and by administering new comprehensive employment selection exams.
  • Executed redesign of organizational structures to enhance team and leadership effectiveness through operational analysis, needs assessments and process mapping.
  • Created and enforced HR policies and procedures across organization.
  • Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems.
  • Processed unemployment claims and acted as company representative at unemployment hearings.
  • Worked cooperatively with collective bargaining union representatives and management to establish accurate job position descriptions, classifications, pay grades and compensation.
  • Provided advice to leaders, managers, consultants and employees on implementation of HR policies and procedures, collective bargaining and union agreements and business rollouts.
  • Developed and facilitated all new-hire orientations.
  • Coached managers through employee relations matters including employee engagement, documentation, discipline and performance improvement plans.
  • Managed employee rewards programs.
  • Shadowed employees to determine accurate description of duties and skills required for each position.
  • Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.

Key Accomplishments

  • Recognized by Regional President's Group for going above and beyond.
  • Created a new leadership program within the organization to help develop internal talent.
  • Developed a new employee recognition program that now is used in all three locations that I manage.
09/2014 to 06/2017 HR Generalist Tata Consultancy Services | Plano, TX,
  • Sourced and recruited for all levels of the organization including salaried managers; managed full-life cycle recruiting process.
  • Established and retained relationships with target universities, industry associations and staffing/community agencies and helped determine optimum recruitment methods to develop and maintain a highly qualified candidate pool.
  • Worked directly with the Regional Director of HR to develop effective and efficient strategies regarding training and development, employee retention, turnover and other HR practices.
  • Reviewed time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
  • Planned and executed employee engagement projects such as employee recognition, wellness, benefits, open enrollment and other employee engagement activities.
  • Responded and assisted in resolving employee relations matters such as leave of absences, harassment allegations, worker's compensation, unemployment claims and appeals, work-related complaints and/or other employee concerns.
  • Maintained employee and medical files in HRIS system.

Key Accomplishments

  • Received organizational award for going above and beyond.
  • Fostered an open-door environment conducive to a positive working environment.
  • Enhanced physical, emotional and intellectual health of employee population through means of awareness, education and on site health promotion programs.
09/2013 to 09/2014 Human Resources Generalist Magna International Inc. | Clinton, TN,
  • Served as a first point of contact addressing employee needs for organization of approximately 800 employees.
  • Scheduled, implemented, coordinated and managed new hire orientation and ensured paperwork was accurately completed (I-9's, tax with-holdings, and other new hire documents). -
  • Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Organized company-wide events designed to boost employee morale.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Oversaw exit interviews and off-boarding process for resigned and terminated employees.
  • Updated HR database with new employee information, changes in benefits and other details.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Promoted emergency preparedness strategy, including oversight and maintenance of inventory and equipment.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.

Key Accomplishments

  • Developed new process for on-boarding that was implemented across the entire organization.
  • Created and implemented creative and cost-effective incentive and morale boosting programs that increased employee satisfaction and productivity.
10/2006 to 06/2013 Unemployment Insurance Consultant Equifax | Albany, NY,
  • Educated, trained and coached personnel and management staff regarding HR policies and processes including but not limited to: Unemployment Compensation, hiring practices, progressive disciplinary practices, suspensions, discharges, voluntary quit issues, leaves of absences, ADA accommodations, offers of work, scheduling, employee turnover, worker's compensation, sexual harassment, discrimination, internal investigations and safety regulations.
  • Assisted in developing and implementing new practices regarding HR and unemployment procedures/policies.
  • Consulted personnel managers, HR coordinators, HR managers and and other Corporate HR staff to ensure state and federal laws/guidelines were met.
  • Acted as a liaison between state agencies and employers to communicate employee separation details.
  • Analyzed HR policies and procedures to accurately apply to unemployment and Board of Review appeals.
  • Consulted with employers to ensure proper documentation was prepared and presented in unemployment hearings.
  • Worked closely with State Administrative Law Judges to ensure state specific laws were applied accurately to unemployment cases.
  • Prepared written appeals to the commission for unfavorable decisions, applying the standards and applicable rules, laws and regulations in support of argument.
  • Presented thorough and accurate analysis of facts, argued credibility of witnesses and evidence while representing employers during unemployment hearing cases.

Key Accomplishments

  • Reduced unemployment claim losses by over 30%
  • Successfully established new processes in handling extremely state sensitive cases.
  • Reduced state induced penalties by over 40% by applying state specific laws and providing specific employment details.
  • Maintained a 99% client retention rate by providing excellent customer service.
  • Promoted to Unemployment Hearings Specialist.
Expected in MBA | Human Resources Development Webster University, St Louis, MO GPA:
Expected in Bachelor of Arts | Human Resources Management Fontbonne University, St Louis, MO GPA:

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Resume Overview

School Attended

  • Webster University
  • Fontbonne University

Job Titles Held:

  • Human Resources Manager
  • Senior Human Resources Generalist
  • HR Generalist
  • Human Resources Generalist
  • Unemployment Insurance Consultant


  • MBA
  • Bachelor of Arts

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