Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Skills
Policy Improvement Recommendations
Forecasting Employment Needs
Administering Disciplinary Procedures
Problem Solving
Relationship Building
Recruiting and Interviewing
Employee Development
Onboarding, Training and Development
Coaching and Mentoring
Verbal and Written Communication
Work History
06/2018 to Current
Human Resources ManagerCatalano Liefer Bruno & Russell – Kingston, NY,
Monitored and handled employee claims involving performance-based and harassment incidents.
Implemented performance review and motivational strategies to elevate HR team results.
Motivated employees through special events, incentive programs and constructive feedback.
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Organized and led staff orientation programs and training to promote collaboration.
Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
Conducted company-wide town hall meetings to convey updates.
Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Managed random monthly drug testing for over 120 employees.
09/2015 to 06/2018
Pro Supervisor Masterbrand Cabinets Inc. – Austin, TX,
Promoted business' development by building and maintaining relationships with new clients.
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Mentored new sales associates to contribute to store's positive culture.
Marked-down clearance items and relocated merchandise to proper store areas.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Educated staff on strategies for handling difficult customers and challenging situations.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Trained team members in successful strategies to meet operational and sales targets.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Trained newly hired sales team in upselling techniques.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
06/2010 to 09/2015
Customer Service ManagerHome Depot – City, STATE,
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
Collaborated with upper management to improve customer service processes and support structures company-wide.
Created customer support strategy to increase customer retention.
Resolved concerns with products or services to help with retention and drive sales.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Spearheaded customer satisfaction survey and analyzed results to make action plans.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Education
Expected in 05/2015
Bachelor Of Science: Biology University of Alabama At Birmingham - Birmingham, AL GPA:
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