Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Skills
  • Policy Improvement Recommendations
  • Forecasting Employment Needs
  • Administering Disciplinary Procedures
  • Problem Solving
  • Relationship Building
  • Recruiting and Interviewing
  • Employee Development
  • Onboarding, Training and Development
  • Coaching and Mentoring
  • Verbal and Written Communication
Work History
06/2018 to Current
Human Resources Manager Catalano Liefer Bruno & Russell Kingston, NY,
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Implemented performance review and motivational strategies to elevate HR team results.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Conducted company-wide town hall meetings to convey updates.
  • Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Managed random monthly drug testing for over 120 employees.
09/2015 to 06/2018
Pro Supervisor Masterbrand Cabinets Inc. Austin, TX,
  • Promoted business' development by building and maintaining relationships with new clients.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Mentored new sales associates to contribute to store's positive culture.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Trained newly hired sales team in upselling techniques.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
06/2010 to 09/2015
Customer Service Manager Home Depot City, STATE,
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Created customer support strategy to increase customer retention.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Spearheaded customer satisfaction survey and analyzed results to make action plans.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Education
Expected in 05/2015
Bachelor Of Science: Biology
University of Alabama At Birmingham - Birmingham, AL
GPA:

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Resume Overview

School Attended

  • University of Alabama At Birmingham

Job Titles Held:

  • Human Resources Manager
  • Pro Supervisor
  • Customer Service Manager

Degrees

  • Bachelor Of Science

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