, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
- Policy Improvement Recommendations
- Forecasting Employment Needs
- Administering Disciplinary Procedures
- Problem Solving
- Relationship Building
|
- Recruiting and Interviewing
- Employee Development
- Onboarding, Training and Development
- Coaching and Mentoring
- Verbal and Written Communication
|
06/2018 to Current Human Resources Manager Catalano Liefer Bruno & Russell – Kingston, NY,
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Implemented performance review and motivational strategies to elevate HR team results.
- Motivated employees through special events, incentive programs and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Conducted company-wide town hall meetings to convey updates.
- Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Managed random monthly drug testing for over 120 employees.
09/2015 to 06/2018 Pro Supervisor Masterbrand Cabinets Inc. – Austin, TX,
- Promoted business' development by building and maintaining relationships with new clients.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Mentored new sales associates to contribute to store's positive culture.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Trained newly hired sales team in upselling techniques.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
06/2010 to 09/2015 Customer Service Manager Home Depot – City, STATE,
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Created customer support strategy to increase customer retention.
- Resolved concerns with products or services to help with retention and drive sales.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Spearheaded customer satisfaction survey and analyzed results to make action plans.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Expected in 05/2015 Bachelor Of Science: Biology
University of Alabama At Birmingham - Birmingham, AL
GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Formatting
- Length
- Personalization
- Strong Summary
- Target Job
- Typos
- Word Choice