Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated,focused and qualified Office/Human Resources Manager delivering support and team leadership to business operations. Dependable and detail-oriented with the ability to manage multiple tasks and priorities. Recognized for organization, exemplary client/customer service and team collaboration. Excellent project manager with dedication to meeting business objectives.

  • Microsoft Word, Excel and Outlook
  • Quickbooks Desktop & Payroll
  • EHR Management
  • A/P, A/R, Payroll and Tax Preparation
  • Scheduling and calendar management
  • Detail oriented
  • Self-directed
  • Time management
  • Ability to prioritize and multi-task
  • Well organized
  • Employee relations
  • Training development
  • Recruitment and hiring
  • Employee handbook development
09/2021 to Current Human Resources Manager Plexus Corp. | Appleton, WI,
  • Provide HR consultation services to leadership and department heads.
  • Initiate employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Hold exit interviews and documented information discussed with employees.
  • Formulate corrective action plan through analysis of management feedback and consultation with employee.
  • Supervise and guide personnel to eliminate downtime and boost productivity.
  • Mitigate audit risk by optimizing compliance tools, identifying deficiencies and implementing corrective actions.
  • Investigate workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Support top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Create, organize and maintain employee personnel files to keep sensitive data secure.
  • Guide new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
  • Develop job postings, recruited candidates and scheduled interviews to fill vacant positions.
  • Conduct employment verification and background investigation to facilitate hiring process.
  • Develop and maintained training materials and benefits packets for new hires.
  • Schedule appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Assist with employee termination process to drive consistency and reduce discrimination claims.
  • Submit monthly, quarterly and weekly reports to Executive Directors to track mandatory requirements.
  • Handle sensitive and confidential employee information with complete discretion.
  • Process employee status changes, keeping human resources systems and employee records up to date.
  • Plan corporate events, conventions, meetings and gatherings.
  • Prepare and posted job openings to appropriate job sites.
  • Control resume flow within applicant tracking system.
01/2016 to Current Financial Agent/Office Manager Compass Recovery Center, LLC | City, STATE,
  • Office financial management, including AP/AR, payroll, deposits and tax form preparation using Quickbooks
  • Prepare and pay monthly, quarterly and annual 941, 940, Employer Ohio tax withheld, RITA, Unemployment Insurance, BWC, W-2's and W-4's
  • Researched and implemented new Health, Dental, Vision and Life insurance policies for employees
  • Participated in interviewing prospective employees and processed all new hire paperwork
  • Responsible for all updates required for employee files
  • Completed the credentialing/contracting process for the agency with 7 insurance companies
  • Improvement of operational efficiencies, managing counselor's schedules, new client intakes, and functionality of front desk duties
  • Communicate with patients to address and resolve billing questions
  • Interview patients to collect medical information and insurance details
  • Manage front office activities, including customer service, patient appointment management, billing and collections, and office administration
  • Digitized over 1000 medical records and participated in the implementation of a new EHR system (Carelogic)
  • Recovered over $100,000 in falsely denied claims
  • Process and reconcile Behavioral Health claims on a weekly basis, sending claims and posting payments for Medicaid and Self Pay clients
  • Gather information to file appeals for insurance denials, minimize inaccuracies by maintaining accurate records and submit and process pre-authorization requests
  • Created a 200+ page policies and procedures manual, employee handbook and client handbook for a small behavioral health agency which was approved by OMHAS
  • Transcribe client group meetings using an EHR system (Carelogic) and Word documents
  • Contact other medical facilities to confirm medical histories and prevent inaccurate diagnoses
08/2005 to 08/2019 Bartender/Senior Server Ben's Restaurant And Bar | City, STATE,
  • Recognize VIP customers immediately and provided special treatment, including preferred tables
  • Work with management to plan and implement special events to boost customer numbers and profits
  • Multitask to meet customer, business operations and server needs with minimal errors or delays
  • Keep close track of bar tabs and transfer open tabs to dining area seamlessly, providing a pleasant dining experience to customers
  • Promote customer safety by maintaining current list of available ride services for inebriated customers
  • Check identification of customers to verify age requirements needed for purchase of alcohol
  • Maintain tight financial controls with highly accurate daily registers
  • Support servers by preparing specialty drinks for patrons in all areas of establishment
  • Operate cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
  • Engage in small talk with patrons to build rapport and earn repeat business
10/2004 to 06/2005 Insurance Agent/ Account Representative Luce, Smith And Scott | City, STATE,
  • Generated quotes for new and current clients
  • Current client account maintenance
  • Responsible for one half of the personal lines department
  • Processed all changes and renewals
Education and Training
Expected in 1995 Property/Casualty Insurance License | Hondros College of Business, Brecksville, OH, GPA:
  • Licensed in Property Casualty Insurance from 1995-2008
Expected in 06/1991 High School Diploma | Woodridge High School, Peninsula, OH GPA:

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School Attended

  • Hondros College of Business
  • Woodridge High School

Job Titles Held:

  • Human Resources Manager
  • Financial Agent/Office Manager
  • Bartender/Senior Server
  • Insurance Agent/ Account Representative


  • Property/Casualty Insurance License
  • High School Diploma

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