, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated,focused and qualified Office/Human Resources Manager delivering support and team leadership to business operations. Dependable and detail-oriented with the ability to manage multiple tasks and priorities. Recognized for organization, exemplary client/customer service and team collaboration. Excellent project manager with dedication to meeting business objectives.
Skills
Microsoft Word, Excel and Outlook
Quickbooks Desktop & Payroll
EHR Management
A/P, A/R, Payroll and Tax Preparation
Scheduling and calendar management
Detail oriented
Self-directed
Time management
Ability to prioritize and multi-task
Well organized
Employee relations
Training development
Recruitment and hiring
Employee handbook development
Experience
09/2021 to CurrentHuman Resources ManagerPlexus Corp. | Appleton, WI,
Provide HR consultation services to leadership and department heads.
Initiate employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
Hold exit interviews and documented information discussed with employees.
Formulate corrective action plan through analysis of management feedback and consultation with employee.
Supervise and guide personnel to eliminate downtime and boost productivity.
Mitigate audit risk by optimizing compliance tools, identifying deficiencies and implementing corrective actions.
Investigate workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
Support top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
Create, organize and maintain employee personnel files to keep sensitive data secure.
Guide new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
Develop job postings, recruited candidates and scheduled interviews to fill vacant positions.
Conduct employment verification and background investigation to facilitate hiring process.
Develop and maintained training materials and benefits packets for new hires.
Schedule appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
Assist with employee termination process to drive consistency and reduce discrimination claims.
Submit monthly, quarterly and weekly reports to Executive Directors to track mandatory requirements.
Handle sensitive and confidential employee information with complete discretion.
Process employee status changes, keeping human resources systems and employee records up to date.
Plan corporate events, conventions, meetings and gatherings.
Prepare and posted job openings to appropriate job sites.
Control resume flow within applicant tracking system.
01/2016 to CurrentFinancial Agent/Office ManagerCompass Recovery Center, LLC | City, STATE,
Office financial management, including AP/AR, payroll, deposits and tax form preparation using Quickbooks
Prepare and pay monthly, quarterly and annual 941, 940, Employer Ohio tax withheld, RITA, Unemployment Insurance, BWC, W-2's and W-4's
Researched and implemented new Health, Dental, Vision and Life insurance policies for employees
Participated in interviewing prospective employees and processed all new hire paperwork
Responsible for all updates required for employee files
Completed the credentialing/contracting process for the agency with 7 insurance companies
Improvement of operational efficiencies, managing counselor's schedules, new client intakes, and functionality of front desk duties
Communicate with patients to address and resolve billing questions
Interview patients to collect medical information and insurance details
Manage front office activities, including customer service, patient appointment management, billing and collections, and office administration
Digitized over 1000 medical records and participated in the implementation of a new EHR system (Carelogic)
Recovered over $100,000 in falsely denied claims
Process and reconcile Behavioral Health claims on a weekly basis, sending claims and posting payments for Medicaid and Self Pay clients
Gather information to file appeals for insurance denials, minimize inaccuracies by maintaining accurate records and submit and process pre-authorization requests
Created a 200+ page policies and procedures manual, employee handbook and client handbook for a small behavioral health agency which was approved by OMHAS
Transcribe client group meetings using an EHR system (Carelogic) and Word documents
Contact other medical facilities to confirm medical histories and prevent inaccurate diagnoses
08/2005 to 08/2019Bartender/Senior ServerBen's Restaurant And Bar | City, STATE,
Recognize VIP customers immediately and provided special treatment, including preferred tables
Work with management to plan and implement special events to boost customer numbers and profits
Multitask to meet customer, business operations and server needs with minimal errors or delays
Keep close track of bar tabs and transfer open tabs to dining area seamlessly, providing a pleasant dining experience to customers
Promote customer safety by maintaining current list of available ride services for inebriated customers
Check identification of customers to verify age requirements needed for purchase of alcohol
Maintain tight financial controls with highly accurate daily registers
Support servers by preparing specialty drinks for patrons in all areas of establishment
Operate cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
Engage in small talk with patrons to build rapport and earn repeat business
10/2004 to 06/2005Insurance Agent/ Account RepresentativeLuce, Smith And Scott | City, STATE,
Generated quotes for new and current clients
Current client account maintenance
Responsible for one half of the personal lines department
Processed all changes and renewals
Education and Training
Expected in 1995Property/Casualty Insurance License | Hondros College of Business, Brecksville, OH, GPA:
Licensed in Property Casualty Insurance from 1995-2008
Expected in 06/1991High School Diploma | Woodridge High School, Peninsula, OHGPA:
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