Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) XXX-1000,

Human Resources Manager with practical understanding of business needs. Extensive experience delivering innovative HR software solutions at the local and regional level. Expertise in employee relations, training, recruiting and state and federal laws. Background in ADP EV5 platform, Employee Portal, Applicant tracking applications, and authoring tools.

  • Employee relations
  • Training and development
  • Regulatory compliance
  • Recruiting

Human Resources

  • Reduced employee development time from 12 weeks to 8 weeks.
  • Renegotiated the HRIS contract resulting in a 21% reduction in annual cost.
  • Developed and delivered Manager level training for the launch of new Applicant Training software company wide within time line parameters and under budget.
  • Created an on-going development plan for 17 Regional Corporate trainers in five Regional Call centers which was. adopted by other AT&T Wireless Call centers.
  • Reduced HR's resolution time to address employee relation issues by developing a "boots on the ground" strategy.
  • Received recognition and award for leading development and delivery of management and hourly employee related regulatory compliance training.

09/2013 to Current Human Resources Manager Rich Products Corporation | Burr Ridge, IL,
  • I partner with the HR leadership and have co-responsibility for developing, planning, implementing and administering all Human Resource programs & processes for the locations or departments assigned.
  • Provide guidance and consultation to operational leadership on human resources issues, including but not limited to interpretation/approval of criminal background results, progressive discipline, employee issues/investigations, current processes or process improvements, and other inquiries.
  • Make recommendations on employee relations best practices to establish positive employer-employee relationships and promote a high level of employee morale.
  • Administer company guidelines relating to employee relations, ensuring they are carried out in accordance with established policies and governmental laws and regulations. Review all terminations to ensure adherence to employment laws.
  • Oversee and direct the daily functions of the area HR subordinate staff, providing support.
  • Conduct interviews with candidates in order to make proper recommendations to hiring managers.
  • Keep management abreast of issues affecting company operations.
11/2011 to 09/2013 Training & Development Mgr/HR Generalist Autodesk Inc. | Michigan, ND,
  • Participated in needs assessment for training and staff development to enhance the effectiveness of employee performance.
  • Designed and implemented employee and management training programs.
  • Reviewed evaluations of training courses, objectives, and accomplishments.
  • Partnered with managers to provide Human Resources guidance.
  • Participated in developing department goals, objectives, and systems as required.
  • Coached managers and supervisors in interviewing, hiring, terminations, promotions, performance review, and safety related issues.
  • Advised management in appropriate resolution of employee relation issues.
  • Provided basic assistance with benefits programs such as life, health, dental and disability insurances, pension plans, vacation, sick leave, and leave of absence.
  • Assisted with employee investigations.
06/2008 to 11/2011 Senior HRIS Analyst Adcare Hospital | West Springfield, MA,
  • Provided support for HRIS including, but not limited to, researching and resolving HRIS issues, unexpected results or process flaws; performed scheduled activities; recommend solutions or alternate methods to meet departmental requirements.
  • Trained employees on system access and utilization.
  • Developed Employee Survey configuration and subsequent administration.
  • Set-up, modified, and maintained HR Systems Security (including but not limited to adding, changing and deleting user ID, passwords, and permissions).
  • Researched costs for development, implementation, upgrades, and maintenance of human resources application, as needed for presentation to management.
  • Participated in project teams by supporting system updates, changes, and modifications to the employee data base.
  • Analyzed and provided departmental statistics as requested.
  • Maintained system accuracy and integrity of the employee database and assisted with design specifications.
  • Managed the complete redesign and launch of the Applicant Tracking website within 6 months.
  • Conceptualized and wrote the Request for Proposal for vendor HRIS services.and business unit stakeholders.
  • Developed contingency plans and alternative solutions for all HRIS projects.
06/2007 to 06/2008 HR - Training Specialist Caterpillar & Compressor Systems Inc. - Warren Equipment Co. | City, STATE,
  • Responsible for support of the ADP HR Enterprise software features for employee development and employee Self-Serve applications.
  • Trained employees on system access and utilization.
  • Provided basic level IT support to company personnel.
  • Assessed software issues ,enhancement requests and prioritized development.
  • Created end-user self-service tools and documentation.
09/2004 to 06/2007 Human Resources - Regional Training Mgr AT&T Wireless | City, STATE,
  • Supervised and trained new and existing corporate trainers assigned to 5 regional call centers.
  • Coordinated all HR department training functions for team of 18 trainers.
  • Created spreadsheets to monitor level of quality of delivery of training.
  • Standardized training protocols to increase efficiency.
  • Improved communication efficiency as primary liaison between the HR Training department, regional directors, and vendors.
Expected in BBA | Bachelor of Business Administration Tennessee State University, Nashville, TN GPA:

• Strong interpersonal and communication skills

• Diplomatic and objective

• Trustworthy and discreet

• Ability to work within a team and support colleagues

• Flexible and adaptable

• Good at building relationships and able to influence others

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  • Human Resources Manager
  • Training & Development Mgr/HR Generalist
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