Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

HUMAN RESOURCES MANAGER Human Resources Manager looking for exciting new challenges. I am interested in using my HR knowledge and experience with a company that values hard work, integrity, and results. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity. Knowledgeable in [Type] industry compliance. Results-driven [Job Title] offering [Number]+ years in achieving positive human resources results for [Type] companies. Articulate negotiator skillful in supporting competitive company growth by sourcing top-quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across [Industry] company environments. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study]. Results-oriented Human Resources Executive focused on [Type] organizations and [Area of expertise]. Talent for turning around flagging operations and spearheading growth-oriented leadership strategies. Forward-thinking [Job Title] with expertise in hiring, developing and motivating employees. Well-versed in explaining benefits packages to assist employee comprehension and decision-making. Builds rapport at all levels and resolves issues professionally. Dedicated Human Resources professional bringing [Number] years of expertise in benefits administration, recruitment and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams. Multi-talented Human Resources Executive successful at streamlining costs and maximizing company profile in job market. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization.

  • Advising Department Managers
  • Problem Solving
  • Training Needs Analysis
  • Relationship Building
  • Regulatory Compliance
  • Accident Investigation
  • Conflict Resolution
  • Compensation and Benefits Administration
  • Performance Management Systems
  • Employee Development
  • Statistical Data Analysis
  • Drafting and Administering Contracts
  • Labor Relations Coordination
  • Negotiation Tactics
  • Dispute Mediation
  • Health and Safety Programs
  • Hiring Trends and Analysis
  • Policy Improvement Recommendations
  • Exit Interviews and Processes
  • Forecasting Employment Needs
  • Verbal and Written Communication
  • Employment Record Verification
  • Leadership Training and Development
  • Payroll Processing
  • Human Resources Department Processes
  • Human Resource Information System HRIS
  • Employee Referral Programs
  • Data and Trends Analysis
  • Unemployment Claims
  • Human Resources Best Practices
  • Performance Optimization
  • Company Leadership
  • Onboarding, Training and Development
  • Employee Handbook Development
  • Analyzing and Modifying Compensation
  • Coaching and Mentoring
  • Organizational Development
  • Employee Feedback and Recognition
  • Executive Recruiting
  • Employee Engagement Strategies
  • Human Resources Operations
  • Administering Disciplinary Procedures
  • Cross Functional Collaboration
  • Program Analysis
  • Recruiting and Interviewing
  • Human Resources Allocation
Work History
Human Resources Manager, 01/2017 - Current
Rosewood Hotels & Resorts Menlo Park, CA,
  • I was hired to establish and set up the Human Resources department for the facility (150 – 200 employees) Responsibilities include:.
  • Creating, implementing and managing processes for recruiting, benefits administration, payroll, time and attendance, HRIS administration, new hire on-boarding, employee relations, talent management, HR and safety compliance.
  • Creating job descriptions for each position.
  • Participating in market wage surveys to create a competitive compensation plan and pay ranges for each job.
  • Conducting thorough investigations of employee activities to identify and target operational/behavioral discrepancies.
  • Maintaining HR compliance with state and federal regulations including responding to unemployment claims or any discrimination claims or complaints against the company in a timely manner.
  • Represent EMC for all official Department of Labor, EEOC, Wage and Hour, Dept.
  • Of Human Services, OSHA, etc.
  • Issues.
  • Creating a Leave of Absence policy/procedure including FMLA and a tracking program for all leaves.
  • Designing, implementing and managing recruiting process.
  • Coaching, developing and advising the management team to continually develop their managerial, communication, and collaboration skills, providing them with the tools to guide them and their teams towards excellence.
  • Creating and enforcing comprehensive HR policies, procedures, processes, SOPs, systems, and Employee Handbook.
  • Creating and implementing new hire orientation to provide consistent company messages, policies, processes, and to allow senior management visibility to all new hires.
  • Creating various templates for the production team to force visibility, transparency, maintain production flow, and determine where bottlenecks reside in an effort to increase efficiencies.
Manager, 01/2013 - 01/2017
Culvers Restaurant Harvard, IL,
  • Express Employment is a staffing company franchise.
  • With my extensive HR background and management experience, Express Employment allowed me the opportunity to advance my recruiting skills.
  • My responsibilities included but not limited to the following:.
  • Recruiting.
  • Sales.
  • Payroll.
  • Billing.
  • Reporting.
  • Administration.
Human Resources/Benefits Manager, 01/1991 - 01/2012
Palmetto Health Hospital City, STATE,
  • Developed and implemented policies, procedures, rules, and guidelines for benefit plans.
  • Implemented performance management plan to align with annual budget and employee retention plan.
  • Established internal development program with model of succession grids to identify future leaders.
  • Created tracking program for turnover to determine potential retention efficiencies.
  • Directed and controlled various benefit programs including 401k, 403b, and 457 plans as wells as health & welfare plans, consumer-driven health plans, HSA Plans, FSA Plans, wellness benefit programs, and 5500 filings, non-discrimination testing, compliance testing for the Affordable Care Act, and many more.
  • Analyzed legal issues in HR and applied ethical standards to workforce management.
  • Conducted various benefit plan audits and dependent audits resulting in annual savings of over $275,000.
  • Provided executive coaching to department supervisors to develop employees and identify leaders.
  • Conducted benefits analysis for health and welfare plans and defined contribution plans.
  • Managed fringe benefits budget, departmental operational budget, annual renewals and negotiations with suppliers.
  • Managed weekly claims expenses and monthly administration costs.
  • Authored benefits communications, weekly and quarterly newsletters, and ad hoc articles.
GBA (Group Benefits Administration) International Foundation of Employee Benefit Plans: , Expected in 2012
- ,
SPHR (Senior Professional in HR: , Expected in 2008
Society for Human Resources Management - ,
Master of Business Administration: , Expected in 2001
Webster University - ,
Bachelor of Science: , Expected in 1989
University of South Carolina - ,
Continuous learning through weekly webinars, networking, and through current suppliers

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School Attended

  • Society for Human Resources Management
  • Webster University
  • University of South Carolina

Job Titles Held:

  • Human Resources Manager
  • Manager
  • Human Resources/Benefits Manager


  • GBA (Group Benefits Administration) International Foundation of Employee Benefit Plans
  • SPHR (Senior Professional in HR
  • Master of Business Administration
  • Bachelor of Science

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