Human Resources Manager Resume Example
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HUMAN RESOURCES MANAGER
Professional Summary
Detail-oriented HR Manager with excellent analytical skills and experience with benefits and payroll administration and, able to operate consistently in a manner that supports the organizational culture and values.
Skills
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Work History
Human Resources Manager, 09/2016 to Current
Space Exploration Technologies – Brownsville , TX
Space Exploration Technologies – Brownsville , TX
- Revamped the Internship program by incorporating training initiatives while resolving problems and processing related documents.
- Reduced process gaps while supervising employees to ensure optimal productivity.
- Served as representative in various community functions to further enhance the company image and develop additional business.
- Worked as an effective team member while contributing to local and regional HR projects.
- Utilized automated employee performance reminders for all functions.
- Utilized ADP system to convert all payroll and benefit programs.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Reduced process lags by accurately managing confidential records for staff members.
- Enhanced staff knowledge and awareness on drug abuse and prevention programs.
- Collaborated with the global HR function to align on org chart updates and reporting
- Implemented training programs for new and existing employees.
- Created and implemented initiatives to improve employee engagement.
- Strengthened operational efficiencies and trace-ability by developing organizational filing systems for confidential employee records and reports.
- Collaborated with cross-functional global departments to create, manage and maintain Success Factors reporting.
- Automated office operations while managing client correspondence, record tracking and data communications.
- Ensured that all benefit program administration tasks were smooth-running.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Created organizational filing systems for records, correspondence and forms.
- Provided guidance on policies and procedures to harmonize responses to complainants and ensure appropriate investigation and resolution of grievances.
- Accurately prepared payroll to meet deadline and tracking data utilizing the ADP system.
- Improved operational efficiencies providing employees secured, consistent access to information.
- Improved employees' morale by resolving one-one detailed attention to inquiries on new hire initiatives and employee workforce matters.
- Adhered to all federal and state guidelines and managed payroll and benefits for over 160 employees.
- Streamlined HR efficiencies and coordinated new hire orientations while providing on-boarding and training for new employees.
- Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
- Boosted customer satisfaction ratings by resolving issues for a speedy resolution.
- Collaborated with cross-functional departments to create, manage and maintain ADP and People@Bunge (Success Factor) reporting.
Human Resources Analyst , 09/2014 to 09/2016
Ardent Health Services – Nashville , TN
Ardent Health Services – Nashville , TN
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Produced ad hoc reports and documents for senior team members on all functions (Finance, Legal, HR, IT) basis.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Analyzed departmental documents for appropriate distribution and filing.
- Assisted 15 customers in average daily within 2 business days timeframe by answering questions, responding to inquiries and handling telephone requests.
- Entered details such as payments, account information and call logs into CapGemini Accoutns Payable system.
- Performed initial client assessment and analysis to begin research process.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Verified data integrity and accuracy.
- Answered average of 25-40 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
Executive Assistant To CHRO, 09/2009 to 02/2014
Hudson Group – Naperville , IL
Hudson Group – Naperville , IL
- Coordinated complex annual meeting involving 20 presenters, 150 global attendees, and budget of $1M encompassing livestream production, remote location arrangements,dinners and entertainment, and senior executive accommodations.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team members.
- Allocated executive tasks and managed complex calendars and administrative functions.
- Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for 15 executives.
- Reconciled and processed expense reports for 6 internal and field personnel, including executives and consultants.
- Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
- Processed travel expenses and reimbursements for 6 -member executive team and senior management group.
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
- Used Outlook/ Excel to coordinate meetings, appointments and tasks for 6 senior executives.
- Prepared presentations, materials and documentation for use by CHRO in meetings and engagements.
- Coordinated and executed special projects including Town halls, Company Summer Picnic and Company Holiday parties for CHRO.
- Handled all scheduling and logistics planning for conferences and monthly meetings.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Organized and coordinated HR conferences and monthly meetings involving up to 20 attendees.
- Planned and executed meetings and events and attended meetings to take meeting minutes.
- Coordinated dealer visitations, company special events and other employee morale functions.
- Screened calls and emails and initiated actions to respond or direct messages for 6 managers.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
- Processed invoices for market data subscriptions, continuing education and memberships.
- Located and attached appropriate files to incoming correspondence requiring replies.
- Managed Chief Human Resources Officer's complex and frequently changing travel arrangements and coordinated pre-planning of trips.
- Created expense reports, budgets and filing systems for Human Resources team including CHRO and 4 direct reports.
- Accurately and quickly processed subscription and market invoices.
- Ordered all office supplies including ink cartridges, toner and paper.
Retail Manager, 04/2004 to 05/2006
Ann Taylor – City , STATE
Ann Taylor – City , STATE
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Streamlined processing of defective and clearance items to increase productivity by 20%.
- Resolved customer service issues promptly.
- Prepared materials for following shift.
- Analyzed customer levels and planned resources according to business needs.
- Maintained work environment in clean and sanitary manner.
- Introduced new staff training and engagement programs.
- Trained new employees on proper protocols and customer service and operation standards, as well as sales practices.
- Coordinated with day management regarding on-going issues.
- Walked around facility frequently to check activities.
- Generated spreadsheets detailing sales information.
- Brought in the target in revenue per shift.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Worked closely with employees and customers to effectively manage daily operations and communications.
- Successfully drove new product lines to increase annual profits.
Education
Bachelor Of Arts: Psychology, 2010
Lehman College Of The City University Of New York - City, State
Lehman College Of The City University Of New York - City, State
- Dean's List Fall 2009
- Minored in Spanish
Certifications
Essentials of Human Resources Certification by Pace University
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Resume Overview
School Attended
- Lehman College Of The City University Of New York
Job Titles Held:
- Human Resources Manager
- Human Resources Analyst
- Executive Assistant To CHRO
- Retail Manager
Degrees
- Bachelor Of Arts : Psychology , 2010
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