Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Detail-oriented HR Manager with excellent analytical skills and experience with benefits and payroll administration and, able to operate consistently in a manner that supports the organizational culture and values.

  • Strong communication skills
  • File and records management
  • Multitasking abilities
  • Training and development
  • Recruitment
  • Analytical skills
  • Employee relations
  • Project Management
  • Labor Relations
  • Human Resource Management
  • Conflict resolution
  • Equal opportunities facilitation
  • Payroll coordination
  • Microsoft Office proficiency
  • Resource planning
  • Teamwork / Collaboration
  • Budgeting
  • On-boarding
  • Self-motivated
Work History
09/2016 to Current Human Resources Manager Space Exploration Technologies | Brownsville, TX,
  • Revamped the Internship  program by incorporating training initiatives while resolving problems and processing related documents.
  • Reduced process gaps while supervising employees to ensure optimal productivity.
  • Served as representative in various community functions to further enhance the company image and develop additional business.
  • Worked as an effective team member while contributing to local and regional HR projects.
  • Utilized automated employee performance reminders for all functions. 
  • Utilized ADP system to convert all payroll and benefit programs. 
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks. 
  • Reduced process lags by accurately managing confidential records for staff members.
  • Enhanced staff knowledge and awareness on drug abuse and prevention programs. 
  • Collaborated with the global HR function to align on org chart updates and reporting 
  • Implemented training programs for new and existing employees.
  • Created and implemented initiatives to improve employee engagement.
  • Strengthened operational efficiencies and trace-ability by developing organizational filing systems for confidential employee records and reports.
  • Collaborated with cross-functional global departments to create, manage and maintain Success Factors reporting.
  • Automated office operations while managing client correspondence, record tracking and data communications.
  • Ensured that all benefit program administration tasks were smooth-running. 
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Created organizational filing systems for records, correspondence and forms.
  • Provided guidance on policies and procedures to harmonize responses to complainants and ensure appropriate investigation and resolution of grievances.
  • Accurately prepared  payroll to meet deadline  and tracking data utilizing the ADP system. 
  • Improved operational efficiencies providing employees secured, consistent access to information. 
  • Improved employees' morale by resolving one-one detailed attention to inquiries on new hire initiatives and employee workforce matters.
  • Adhered to all federal and state guidelines and managed payroll and benefits for over 160 employees. 
  • Streamlined HR efficiencies and coordinated new hire orientations while providing on-boarding and training for   new employees.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Boosted customer satisfaction ratings by resolving issues for a speedy resolution.
  • Collaborated with cross-functional departments to create, manage and maintain ADP and People@Bunge (Success Factor) reporting.
09/2014 to 09/2016 Human Resources Analyst Ardent Health Services | Nashville, TN,
  • Copied, logged and scanned supporting documentation and placed all information in client files.
  • Produced ad hoc reports and documents for senior team members on all functions (Finance, Legal, HR, IT) basis.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Assisted  15 customers in average daily within 2 business days timeframe by answering questions, responding to inquiries and handling telephone requests.
  • Entered details such as payments, account information and call logs into CapGemini Accoutns Payable system.
  • Performed initial client assessment and analysis to begin research process.
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Verified data integrity and accuracy.
  • Answered average of 25-40 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
09/2009 to 02/2014 Executive Assistant To CHRO Hudson Group | Naperville, IL,
  • Coordinated complex annual meeting involving 20 presenters, 150 global attendees, and budget of $1M encompassing livestream production, remote location arrangements,dinners and entertainment,  and senior executive accommodations.
  • Prepared meeting agendas and briefing papers for members of board of directors and executive team members.
  • Allocated executive tasks and managed complex calendars and administrative functions.
  • Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for 15 executives.
  • Reconciled and processed expense reports for 6 internal and field personnel, including executives and consultants.
  • Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
  • Processed travel expenses and reimbursements for 6 -member executive team and senior management group.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Used Outlook/ Excel to coordinate meetings, appointments and tasks for 6 senior executives.
  • Prepared presentations, materials and documentation for use by CHRO in meetings and engagements.
  • Coordinated and executed special projects including Town halls,  Company Summer Picnic and Company Holiday parties for CHRO.
  • Handled all scheduling and logistics planning for conferences and monthly meetings.
  • Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
  • Organized and coordinated HR conferences and  monthly meetings involving up to 20 attendees.
  • Planned and executed meetings and events and attended meetings to take meeting minutes.
  • Coordinated dealer visitations, company special events and other employee morale functions.
  • Screened calls and emails and initiated actions to respond or direct messages for 6 managers.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
  • Processed invoices for market data subscriptions, continuing education and memberships.
  • Located and attached appropriate files to incoming correspondence requiring replies.
  • Managed Chief Human Resources Officer's complex and frequently changing travel arrangements and coordinated pre-planning of trips.
  • Created expense reports, budgets and filing systems for Human Resources team including CHRO and 4 direct reports.
  • Accurately and quickly processed subscription and market invoices.
  • Ordered all office supplies including ink cartridges, toner and paper.
04/2004 to 05/2006 Retail Manager Ann Taylor | City, STATE,
  • Optimized store displays and appearance via strategic merchandising. 
  • Completed routine store inventories.
  • Streamlined processing of defective and clearance items to increase productivity by 20%.
  • Resolved customer service issues promptly.
  • Prepared materials for following shift.
  • Analyzed customer levels and planned resources according to  business needs.
  • Maintained work environment in clean and sanitary manner.
  • Introduced new staff training and engagement programs.
  • Trained new employees on proper protocols and customer service  and operation standards, as well as sales practices.
  • Coordinated with day management regarding on-going issues.
  • Walked around facility frequently to check activities.
  • Generated spreadsheets detailing sales information.
  • Brought in the target in revenue per shift.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Worked closely with employees and customers to effectively manage daily operations and communications.
  • Successfully drove new product lines to increase annual profits. 
Expected in 2010 Bachelor Of Arts | Psychology Lehman College Of The City University Of New York, The Bronx, NY GPA:
  • Dean's List Fall 2009
  • Minored in Spanish

Essentials of Human Resources  Certification by Pace University

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School Attended

  • Lehman College Of The City University Of New York

Job Titles Held:

  • Human Resources Manager
  • Human Resources Analyst
  • Executive Assistant To CHRO
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  • Bachelor Of Arts

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