Human Resources Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Discerning Human Resources Manager with over 7 years of experience promoting productive communication and coordination across organizations. Specializing in Payroll, Benefits Management, Training and Development, and Employee Retention.

Knowledgeable in Medical and Manufacturing industry compliance.

  • Compensation and benefits
  • Succession planning
  • Payroll coordination
  • Labor negotiations
  • Personnel Recruitment
  • Benefits and Compensation Management
  • Training and Development
  • Conflict Resolution
  • Team Building
  • Training programs
Work History
Human Resources Manager, 10/1/17 to Current
Thermo Fisher Scientific Inc. Breinigsville, PA,
  • Liaised between multiple business divisions to improve communications.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Monitored administration of benefits program to maintain compliance with employee insurance program.
  • Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
  • Oversaw workers' compensation program for employees injured on job.
  • Handled on-boarding process for newly hired employees and distributed all paperwork.
  • Provided immediate updates to entire employee pool when policies and procedures were altered.
  • Answered employee inquiries regarding health benefits and 401k options.
Human Resources Manager, 8/13/14 to 08/2017
Thermo Fisher Scientific Inc. Coon Rapids, MN,
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Devised hiring and recruitment policies for 110-employee company.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Conducted company-wide town hall meetings to convey updates.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Directed onboarding and training for over 30 new employees each year, keeping company operations smooth and production efficient with skilled candidates.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Collaborated with cross-functional departments to create, manage and maintain time and payroll reporting.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
  • Adhered to all federal and state guidelines and managed payroll and benefits for over 110 employees.
  • Managed random monthly drug testing for employees.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
Senior Collections Specialist, 08/2005 to 03/2013
Blueground Chicago, IL,
  • Team Leader for Bank Collections
  • Counseled debtors on payment options and arranged installment agreements.
  • Trained new team members on scripts, company services and collection strategies.
  • Used skip tracing and other techniques to locate debtors.
  • Handled 300 outbound and inbound calls daily with goal of collecting owed debt.
  • Negotiated to collect balance in full.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved monthly goals of $25,000 through effective use of skiptracing and talk-offskills.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
No Degree: Adult Learning And Education, Expected in
Buffalo State College - Buffalo, NY,
Bachelor of Arts: Communications, Expected in 05/1993
State University of New York @ Geneseo - Geneseo, NY,
  • Relevant Coursework Completed: Organizational Communications & Journalism
  • Member of Minority Student Union, Black Student Union
  • Elected to Secretary for Student Services in 1989-1991

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Resume Overview

School Attended
  • Buffalo State College
  • State University of New York @ Geneseo
Job Titles Held:
  • Human Resources Manager
  • Human Resources Manager
  • Senior Collections Specialist
  • No Degree
  • Bachelor of Arts

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