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human resources manager resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs. Highly-focused and ambitious Human Resources Manager bringing [Number]+ years management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building.

Skills
  • Employee Engagement
  • Personnel Information Systems
  • Staff Compensation
  • Performance Management Systems
Experience
01/2019 to Current Human Resources Manager Citi Trends, Inc. | Starkville, MS,
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Anticipated and responded to emerging business needs by serving as change advocate.
  • Compiled reports to provide management with accurate information and comply with policies and procedures.
  • Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
03/2017 to 01/2019 Office Administrator Suddath Companies | Orlando, FL,
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Processed financial documents, contracts, expense reports and invoices.
  • Automated office operations by managing client correspondence and data communications.
  • Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Filtered emails based on importance and escalated issues to leadership.
  • Handled high volumes of package and mail distribution for executive leadership according to determined schedules.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Prepared and proofread internal and external communications for syntax and grammar.
10/2016 to 03/2017 Customer Service Representative Packaging Corporation Of America | Tampa, FL,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Made outbound calls to obtain account information.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.
  • Set up and activated customer accounts.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Explained benefits, features and recommendations to maximize client retention.
Education and Training
Expected in to to | Managerial Economics Calhoun Community College, Tanner, AL GPA:
Expected in to to Bachelor of Science | MANAGMENT AND WEALTH FINANCE Indiana University - Purdue University Indianapolis, Indianapolis, IN GPA:
Expected in to to Associate of Science | MEDICAL ADMINISTRATION ASSISTANT Ultimate Medical Academy - Clearwater, Clearwater, FL GPA:

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Resume Overview

School Attended

  • Calhoun Community College
  • Indiana University - Purdue University Indianapolis
  • Ultimate Medical Academy - Clearwater

Job Titles Held:

  • Human Resources Manager
  • Office Administrator
  • Customer Service Representative

Degrees

  • Some College (No Degree)
  • Bachelor of Science
  • Associate of Science

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