Human Resources Manager, Bank Officer resume example with 13+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
A Human Resource Manager with hands-on experience in all levels including performance, recruiting, development, system analysis, and leadership Power Bi user Workday knowledge Management Experience . r Forward-thinking Human Resource leader proficient in hiring, developing and motivating employees. Well-versed in explaining benefits packages to assist employee comprehension and decision-making. Builds rapport at all levels and resolve issues quickly. Can analyze complex technical information and develop result focus solution in alignment with business needs.
Skills
Recruitment
Training and Development
Conflict Resolution
Multitasking abilities
Records management
Recruitment strategies
Strategic Planning
Hr Policies
Policies And Procedures
Learning And Development
Conflict Mediation
Clear Communicator
Full Cycle Recruiting
Interviewing Techniques
Positive Attitude
Work History
01/2016 to CurrentHUMAN RESOURCES MANAGER, BANK OFFICERDeloitte | Williamsville, NY,
Auditing internal sales program and managing
Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for 30-35 new employees annually
Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Monitored and handled all employee claims, including performance-based and harassment incidents.
Prepared employee documentation, routine evaluation measures, and recommendations.
Directed staff of 9 personnel
Staff scheduling
Created and implemented forward-thinking initiatives to improve employee engagement.
Manage Market calendar, Employee development, Daily reporting and monthly reporting,
Ran special event programs - Including Quarterly celebration, year-end bonus celebration and other total reward programs
Developed succession plans and promotion paths for all staff.
Liaised between multiple business divisions to improve communications.
Manages hiring process for IBC Bank Austin, Recruitment and recruitment strategies
Devised hiring and recruitment policies for 96-employee company.
Headed training on registration, regulations and firm operations delivered to 25 managers and officers
Facilitated strategies planning through effective partnerships with leaders
Mitigated audit risk by optimizing compliance tools, identifying deficiencies and implementing corrective actions
Established measures to promote diversity and drive equal access to opportunity and advancement
Managed full-cycle human resource operational activities to ensure maximum HR employee performance
Aided senior leadership during executive decision-making process, generating daily human resources reports on metrics and policies to recommend corrective actions and improvements
Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job
01/2014 to 01/2016EXECUTIVE ADMINISTRATOR ASSISTANTBallston Spa National Bank | Ballston Spa, NY,
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Prepared presentations, materials and documentation for use by Senior Vice President in meetings and engagements.
Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review to expedite movement through Senior Vice President's office.
Wrote and enforced effective administrative procedure plans to reduce errors and prevent process delays.
Coordinated and booked Sr. VP's airfare, hotel and ground transportation and prepared itinerary to facilitate successful trip.
Used Outlook and excel, and Google calendar to coordinate meetings, appointments and tasks for 5 senior executives.
Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
Seamlessly interacted with Sr. VP and President to plan and complete special projects for Sales Council, Board Meeting, Shareholder Meeting, Officer Meeting, and Sales Manager meeting
01/2012 to 01/2014BRANCH MANAGERIBC BANK | City, STATE,
Maintained friendly and professional customer interactions.
Received superior customer service satisfaction scores for 3 consecutive quarters.
Created strategies to develop and expand existing customer sales, which resulted in 12% increase in annual sales.
Oversaw branch team consisting of 4 Teller and 4 personal bankers.
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Created marketing materials.
Increased new bank relationships within local community by 20% through execution of quarterly promotions.
Developed and delivered polished sales presentations in order to highlight product and service quality.
Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
01/2008 to 01/2012LEAD PROJECTIONISTARCLIGHT THEATER | City, STATE,
Performed scheduled preventative maintenance and emergency repairs to keep projection systems in good working order.
Set up and operated cinema system for public screenings and lectures and executed necessary adjustments for format and aspect ratio changes.
Prepared film inspection reports, attendance sheets and logbooks, and set up and inspect curtain and screen controls, and organized equipment to achieve smooth and efficient showings.
Developed team communications and information for meetings.
Served customers in friendly, efficient manner following outlined steps of service.
Inspected movie films prior to film showings to verify completeness and condition.
Liaised with theater ushers and box office cashiers to maintain show start time and communicate issues or concerns.
Watched presentation to focus on show quality, technical difficulties, projector light level, and film threading.
Mentored 10-15 newly hired employees on projection equipment and developed training manual for all projection day-to-day task and special events to use for reference purposes.
Managed 10 employee schedules, accepted time off requests, and found coverage for short shifts.
Handled troubleshooting tasks and used methods to immediately rectify assembly line issues.
Education
Expected in 2022Master | Human Resource
Development, Diversity and
InclusionVillanova University, Villanova, PAGPA:
Currently enrolled at Villanova University Master in Science Human Resource Development Program. Projected graduation at the end of 2022.
Expected in 05/2016Bachelor of Arts | Business AdministrationHUSTON-TILLOTSTON UNIVERSITYTHE , Austin, Texas , GPA:
Graduated Magna Cum Laude
Minored in Human Resource
Expected in 05/2005High School Diploma | The Kinkaid School , Houston, Texas, GPA:
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