Human Resources Manager, Bank Officer resume example with 13+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

A Human Resource Manager with hands-on experience in all levels including performance, recruiting, development, system analysis, and leadership Power Bi user Workday knowledge Management Experience . r Forward-thinking Human Resource leader proficient in hiring, developing and motivating employees. Well-versed in explaining benefits packages to assist employee comprehension and decision-making. Builds rapport at all levels and resolve issues quickly. Can analyze complex technical information and develop result focus solution in alignment with business needs.

  • Recruitment
  • Training and Development
  • Conflict Resolution
  • Multitasking abilities
  • Records management
  • Recruitment strategies
  • Strategic Planning
  • Hr Policies
  • Policies And Procedures
  • Learning And Development
  • Conflict Mediation
  • Clear Communicator
  • Full Cycle Recruiting
  • Interviewing Techniques
  • Positive Attitude
Work History
01/2016 to Current HUMAN RESOURCES MANAGER, BANK OFFICER Deloitte | Williamsville, NY,
  • Auditing internal sales program and managing
  • Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for 30-35 new employees annually
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Prepared employee documentation, routine evaluation measures, and recommendations.
  • Directed staff of 9 personnel
  • Staff scheduling
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Manage Market calendar, Employee development, Daily reporting and monthly reporting,
  • Ran special event programs - Including Quarterly celebration, year-end bonus celebration and other total reward programs
  • Developed succession plans and promotion paths for all staff.
  • Liaised between multiple business divisions to improve communications.
  • Manages hiring process for IBC Bank Austin, Recruitment and recruitment strategies
  • Devised hiring and recruitment policies for 96-employee company.
  • Headed training on registration, regulations and firm operations delivered to 25 managers and officers
  • Facilitated strategies planning through effective partnerships with leaders
  • Mitigated audit risk by optimizing compliance tools, identifying deficiencies and implementing corrective actions
  • Established measures to promote diversity and drive equal access to opportunity and advancement
  • Managed full-cycle human resource operational activities to ensure maximum HR employee performance
  • Aided senior leadership during executive decision-making process, generating daily human resources reports on metrics and policies to recommend corrective actions and improvements
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job
01/2014 to 01/2016 EXECUTIVE ADMINISTRATOR ASSISTANT Ballston Spa National Bank | Ballston Spa, NY,
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Prepared presentations, materials and documentation for use by Senior Vice President in meetings and engagements.
  • Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review to expedite movement through Senior Vice President's office.
  • Wrote and enforced effective administrative procedure plans to reduce errors and prevent process delays.
  • Coordinated and booked Sr. VP's airfare, hotel and ground transportation and prepared itinerary to facilitate successful trip.
  • Used Outlook and excel, and Google calendar to coordinate meetings, appointments and tasks for 5 senior executives.
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
  • Seamlessly interacted with Sr. VP and President to plan and complete special projects for Sales Council, Board Meeting, Shareholder Meeting, Officer Meeting, and Sales Manager meeting
01/2012 to 01/2014 BRANCH MANAGER IBC BANK | City, STATE,
  • Maintained friendly and professional customer interactions.
  • Received superior customer service satisfaction scores for 3 consecutive quarters.
  • Created strategies to develop and expand existing customer sales, which resulted in 12% increase in annual sales.
  • Oversaw branch team consisting of 4 Teller and 4 personal bankers.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Created marketing materials.
  • Increased new bank relationships within local community by 20% through execution of quarterly promotions.
  • Developed and delivered polished sales presentations in order to highlight product and service quality.
  • Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
  • Performed scheduled preventative maintenance and emergency repairs to keep projection systems in good working order.
  • Set up and operated cinema system for public screenings and lectures and executed necessary adjustments for format and aspect ratio changes.
  • Prepared film inspection reports, attendance sheets and logbooks, and set up and inspect curtain and screen controls, and organized equipment to achieve smooth and efficient showings.
  • Developed team communications and information for meetings.
  • Served customers in friendly, efficient manner following outlined steps of service.
  • Inspected movie films prior to film showings to verify completeness and condition.
  • Liaised with theater ushers and box office cashiers to maintain show start time and communicate issues or concerns.
  • Watched presentation to focus on show quality, technical difficulties, projector light level, and film threading.
  • Mentored 10-15 newly hired employees on projection equipment and developed training manual for all projection day-to-day task and special events to use for reference purposes.
  • Managed 10 employee schedules, accepted time off requests, and found coverage for short shifts.
  • Handled troubleshooting tasks and used methods to immediately rectify assembly line issues.
Expected in 2022 Master | Human Resource Development, Diversity and Inclusion Villanova University, Villanova, PA GPA:

Currently enrolled at Villanova University Master in Science Human Resource Development Program. Projected graduation at the end of 2022.

Expected in 05/2016 Bachelor of Arts | Business Administration HUSTON-TILLOTSTON UNIVERSITYTHE , Austin, Texas , GPA:
  • Graduated Magna Cum Laude
  • Minored in Human Resource
Expected in 05/2005 High School Diploma | The Kinkaid School , Houston, Texas, GPA:
  • Vice President -Black Student Union
  • Vice President- Ethnic Studies Club

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Resume Overview

School Attended

  • Villanova University
  • The Kinkaid School

Job Titles Held:



  • Master
  • Bachelor of Arts
  • High School Diploma

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