HR Recruiter who communicates and collaborates effectively with all levels of personnel by relying on excellent interpersonal skills, outstanding customer service and a solid expertise in human resources management.
Interaction in all HR activities for Human Resources Service Center. Areas of responsibilities included but not limited to staffing, benefits administration, and compensation. Continual maintenance of HRIS system. Handle terminations and status changes when needed.
Participant in initial start up of Shared Service Center.
*Talent Management (JESI) Lead Facilitator-Opened requisitions for needed personnel across the country. Scheduling Job Fairs for Business Partners in the field. Supported employee relocation and integration by helping new hires establish housing, schooling and registration. Conducted reference and background checks on all job applicants. Developed creative recruiting strategies that met anticipated staffing needs.
Communicated the duties, compensation, benefits and working conditions to all potential candidates.
Brainstormed ideas to create a program to attract highly sought-after job skills.
*Benefit Leave Specialist- assist with benefit plans for entire company including Canada and United Kingdom. Serving as a liaison between insurance carriers and employees. Distribute notifications, correspondence relating to disability and COBRA. Certify all new enrollee in Health Savings Account. Orientate new hires on our Health and Welfare Programs. Answering employee questions regarding benefits above and beyond the open enrollment period.
Assist KUB's customer (both external and internal), through the Customer Interaction Center or at a branch payment station, with all phases of service and billing information as necessary to satisfy the customer's needs, including cut-ins, cut-out, all service type orders, account inquiries and concerns, and credit issues. Handled customer payments received via phone or at payment stations posting to the correct accounts.
Assisted with training of People Soft Application, Analyzed employment-related data and prepared required reports. Assisted with training the payroll/accounting department on running payroll on the new software. Aid in the preparation of state and local audits. Assisted management with presentations for business reviews and communications meetings.
Maintained an accurate candidate tracking system.
Responsible for the operational, human resources, and payroll functions of the company. Ensured all benefit providers are supplied with current information. Provide a professional and courteous environment for our internal customers to work by conducting proper orientation, benefit management, and the administration of policies and procedures. Interview qualified applicants for positions within the company. Conducted reference and background checks on all job applicants.Handled payroll adjustments to ensure payroll accuracy. Report and document workers comp claims. Ensured a high level of customer service with internal and external customer.
Participant in the initial start up of the Call Center. Interviewed, hired and trained new quality customer service representatives. While managing approximately 25 employees, provided a nurturing environment through coaching and counseling. Handled escalated customer phone calls, providing world-class customer service.
Monitored representative phone conversations with our customers, providing feedback to maintain overall quality and quantity.
Created training manuals targeted at resolving even the most difficult customer issues. Routinely prepared and evaluated CRM reports to identify problems and areas for improvement. Assisted on many acquisitions that took place during my tenure.
Activities Member of Tennessee Valley Human Resources Association, East TN Compensation Association, Youth Track Coach of New Speed Athletics, Notary
Human Resources Management, Scheduling, Compensation, Benefits Administration, Cobra, Correspondence, Presentations Human Resources Information System, Invoicing, Liaison, Service Center, Talent Management, Payroll, Training, Workers Comp, Coaching, Customer Service, Help Desk Support, Billing, Credit, Customer Interaction, ADA, ADP, Clarify, Family Medical Leave & Disability, Social Media Networks , Kronos, Marketing, Oracle, Problem Solver, Recruiting, Remedy, Customer Interaction Management. Payroll/accounting, People Soft, Creation of Job Descriptions. Web development.
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