Human Resources Generalist with extensive experience delivering innovative solutions at the local and regional level. Expertise in Employee relations, Training, Benefits
Government Contract interpretation
Personnel records maintenance
Hiring and retention
Human Resources Generalist|Chugach Alaska Corporation - Linthicum Heights, MD|04/2018 - Current
Conduct benefits administration for over 800 benefit-eligible SCA,DBA, and CBA employees.
Stay current on EEO, ADA and other applicable federal and state policies governing employment.
Oversee new employee on-boarding procedures from initial training to skill development.
Facilitate new hire orientations, processed transfers and managed employee separations.
Conduct onsite exit interviews for all employees.
Serve as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Liaison between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
Responsible for processing benefit, compensation and other HR related documentation (PANs, direct deposits, tax changes, etc.)
Store Manager|Babies "R" Us - Pasadena, MD|04/2016 - 04/2018
Managed a diverse store team of 35-50 employees in a 8 million dollar sales volume "Big Box" retailer.
Responsible for analyzing store Profit and Loss statements and controlling all key metrics within the store(ex.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Hired, trained and managed team of 40 associates, including evaluating performance and enforcing disciplinary actions.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Assistant Store Manager|Babies 'R Us - Pasadena, MD|10/2012 - 04/2016
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Assessed, optimized and elevated operations to target current and expected demands.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Coached and developed store associates through formal and informal interactions.
Completed frequent walk-through's and directed team members to correct any issues impacting store appearance or professionalism.
Warehouse Supervisor|Babies R Us - Pasadena, MD|01/2008 - 04/2012
Maintained sufficient stock levels, a strong visual presentation of department and ensure execution of planograms and signage.
Participated in all in-store events and store-sponsored activities for guest service, as well as weekly meetings with Store Management Team to develop short and long-term goals for successful day-to-day store operations.
Ensured that company and safety standards, policies and Standard Operating Procedures are adhered to.
Delivered excellence in guest services, including decision making/problem solving skills for service recovery.
Provided input and assistance to Assistant Manager in motivating, evaluating, coaching and counseling associates.
Verified, signed and updated vendor shipments received at the store.
Performed all Return to Vendors and ensure they are properly recorded in Inventory System.
Supervised inventory records and accurately noted all merchandise transactions that affected inventory.
Oversaw all production, quality control and material handling operations and made improvements as needed.
Developed weekly schedules for 12-15 warehouse employees.
Generated shipping documents including packing lists and invoices using RF Scanners.
Education and Training
University of Maryland||Maryland|Expected in 01/2021Bachelor of Science: Criminal Justice
Anne Arundel Community College||Arnold, MD|12/2019Associate of Science: Criminal Justice
Anne Arundel Community College|2017Law Enforcement and Criminal Justice Certificate: Criminal Justice