Identifying and Characterizing Human Capital Issues and Opportunities, Formulating and Executing Solutions
Versatile human resources professional, experienced in the provision of high-quality business partnership to globally and culturally diversified environments of technology organizations in Fortune 500 companies. Adept at providing strategic HR support and leadership, while not afraid of ‘rolling up sleeves' and addressing tactical issues and concerns, leveraging consultative and influencing skills to achieve optimum people management solutions across the full spectrum of organizational levels, in an embodiment of the philosophy that human capital is an entity's greatest asset.
Human Resources Director, 01/2018 to CurrentCompany Name - City, State
Provision of transformative HR support and guidance to CTO and Global Technology Leadership Team, championing HR vision while crafting sustainable human capital infrastructure, processes, and practices.
Managing a global team of 10, responsible for operations in 6 countries, covering 2000 scientists, engineers and technicians.
Orchestrated the design and implementation of a globally aligned career ladder and promotions process covering both exempt and non-exempt associates in all locations, replacing a 36-year-old disparate system.
Developed and launched a new Recognition Program in response to employee engagement concerns.
Increased engagement scores by 4 percentage points between Q1 and Q3.
Revamped the internship program as pipeline for next generation talent, especially in key areas such as data science, IoT.
Results: 45% increase in diversity of US intern class and a 50% increase in global intern conversion rate.
Ramped up the employee base at the San Francisco facility from 6 to 20, as part of strategy to ensure presence in key emerging markets and better position company to prepare for industry specific technology shifts.
Redesigned a new performance management approach with a focus on true differentiation of performance at the individual employee level, replacing an outdated peer group ranking system.
Partnered with Learning & Development COE to design and roll out a management-training program covering over 200 first-line supervisors and senior managers with a focus on enhancing supervisory effectiveness.
Global Human Resources Director, 01/2016 to 01/2017Company Name - City, State
Provided strategic HR Business partnership to 3 Senior Vice Presidents and global leadership teams in functions of Technology & Innovation, Finance, Marketing & Strategy, with combined global employee base of 800+, encompassing 4 US locations and 25 countries.
Managed biannual global employee climate survey process, achieving a 10% increase in participation rate, executed action planning process, improving Employee Engagement Index by 5 percentage points.
Designed and implemented mentoring program, promoting greater collaboration and connectedness, as well as acceleration of career development for 20 high potential software engineers in India, involving mentors in Ireland and USA.
In response to adoption of a new business model, partnered with the business to restructure Digital Services & Data Center Software product group impacting 40 global sales employees- consolidated sales regions, reclassified jobs separated impacted employees.
Human Resources Manager, 01/2011 to 01/2016Company Name - City, State
Directed a Global HR team of 4 in delivering comprehensive HR support to 500+ scientists, engineers and technicians, spanning 2 US locations and R&D sites in China, Taiwan, France, India, and Russia.
Redesigned and managed a global talent development program for high potential female scientists and engineers across the division, focused on acceleration of career development and retention, with a cohort of 20 employees per year.
Revamped compensation strategy for California facility, enhancing ability of company to attract and retain key employees, reducing attrition by 50% and offer acceptance rate by 75%.
Spearheaded development of variety of compensation initiatives at Russian facility to address challenges resulting from deterioration of local economic situation, as well as incessant threat of unionization, ensuring facility remained union free and attrition kept at less than 3% per annum.
Revised and managed global system of providing short and long-term assignments for high potential engineers and scientists across global locations, placing an average of 8 per year.
Drove a global levelling project which standardized job classification and pay grade schemes for new entry level PhD and master's degree employees in global R&D locations, eliminating glaring inconsistencies.
Human Resources Manager, 01/2007 to 01/2011Company Name - City, State
Provided end–to-end strategic HR business partnership to leadership of SharePoint Group and support for 250+ software development engineers, operations engineers, and program managers.
Acted as consultant to business on people management issues during early adoption of ‘cloud computing' as technological and strategic business imperative, including development and implementation of change management strategies, revision of operational policies covering job design for 100+ impacted employees.
Managed a quarterly rewards and recognition program for the top 10% of employees.
Led org assessment efforts and performance management process to ensure optimal staffing and job fit.
Managed 360-degree feedback process and facilitated 8 individual and group sessions each year for 50+ employees across company, contributing to professional development through interpretation of results, provision of coaching, and crafting appropriate career development plans.
Designed and drove a variety of action planning initiatives arising from Annual Climate Survey results, consistently maintaining Work Health Index (WHI) score above Microsoft's benchmark of 80% for all years.
Championed diversity & inclusion efforts by engaging with management on business case for diversity, proactively designed and instituted measures to aid in attraction and retention of diverse talent, ensuring attrition kept below 2%
Education and Training
Master of Human Resources & Industrial Relations, Business Studies, 2005
PORTMORE COMMUNITY COLLEGE, University of Illinois at Urbana - City, State, Jamaica
Unit Director & Senior Lecturer in Human Resources Management
Directed operations of Business Studies Unit within the Continuing Studies Division, including leading team of 10 academic staff members, while lecturing Human Resources Management and International Business Management.
Bachelor of Science, Management Studies, Human Resources
University of the West Indies, SPHR - City, Jamaica
Society of Human Resources Management- Senior Certified Professional (SHRM -SCP
Activities and Honors
Member, Society Human Resource Management (SHRM)
Member, National Association of African Americans in Human Resources (NAAAHR)
Member, University of Akron, College of Engineering, Increasing Diversity in Engineering Academics (IDEAs) Advisory Council
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PORTMORE COMMUNITY COLLEGE, University of Illinois at Urbana
University of the West Indies, SPHR
Job Titles Held:
Human Resources Director
Global Human Resources Director
Human Resources Manager
Master of Human Resources & Industrial Relations , Business Studies 2005 Bachelor of Science , Management Studies, Human Resources Society of Human Resources Management- Senior Certified Professional (SHRM -SCP
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