Human Resources Client Manager resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background in aerospace industry.


Pratt & Whitney HR Team III graduate - July 13, 2018

Alchemy Leadership Experience - June 2017 to July 2018

Ombudsman Project Manager and Training Facilitator - August 2016 to December 2018

Foundations of Leadership, Thayer Fundamentals - August 2019

  • Compensation and benefits
  • Training and Development
  • Problem resolution
  • Succession planning
  • Team Building
  • Organizational Development
Work History
01/2014 to Current Human Resources Client Manager Advantage Xpo | Boston, MA,
  • Provide human resources functional leadership and manage all human resources activities for the Springdale business unit consisting of 210+ employees to include the development and oversight of programs and initiatives in the areas of recruiting, compensation, benefits, staffing, leadership & employee development, performance management, and employee relations in the aerospace industry.
  • Align human resources initiatives with business objectives and promote a high performance environment.
  • Advise and counsel organizational leaders and managers to optimize employee engagement, team development, and organization effectiveness.
  • Work in partnership with leadership to communicate and implement HR programs that support business goals and drive results.
  • Responsible for effective execution of all HR processes, including leadership development, performance management and salary planning.
  • Ensure proper staffing levels, infuse talent in to the organization and improve bench strength.
  • Counsel employees on performance, career planning and work/life balance.
  • Objectively assess and bring to resolution employee relations issues.
  • Consult with clients to understand training and development needs.
  • Advise managers on compensation-related decisions to ensure competitiveness and internal equity.
  • Counsel managers through challenging performance management situations and support managers in developing and communicating plans to address areas of improvement.
  • Assure compliance with all governmental regulations such as EEOC and Affirmation Action Programs.
12/2007 to 12/2013 Human Resources Manager Mountaire Farms, Inc | City, STATE,
  • Manage recruitment and hiring process for management level positions including screening, interviewing and selecting candidates for a poultry processing facility with approximately 220 salaried employees and 2,300 hourly employees.
  • Administer hourly & salaried benefits and compensation programs.
  • Manage and maintain performance evaluation, promotion, demotion and termination processes.
  • Conduct performance and attendance counseling and coaching and communicate issues of concern.
  • Ensure compliance with EEO regulations, employment laws and employment authorization (I-9 process) by conducting audits and manage all site litigation including EEOC and DOL concerns.
  • Implement, administer, interpret and communicate company policy.
  • Coach front line supervisors, superintendents and managers on proper employee relations and handling of employee concerns.
  • Respond to employee complaints and conduct investigations.
  • Conduct new salaried employee orientation and coordinate further training with appropriate personnel, including benefits enrollment.
  • Provide required discrimination, harassment and complaint procedures training at new hire, annually for all employees and on an as needed basis.
  • Establish, monitor, review and analyze staffing and departmental budget, departmental objectives, wage proposals and bonus incentive goals in connection with Complex Human Resources Manager.
  • Directly manage Human Resources Benefits Department to include benefits enrollment, ADA, and FMLA functions.
01/2005 to 11/2007 Employment & Training Manager Pilgrim’s Pride Corporation | City, STATE,
  • Supervised activities of 9 Human Resources employees in a 1,600 employee poultry processing facility.
  • Maintained I-9 files and managed Basic Pilot/E-Verify employment verification systems.
  • Managed recruitment and hiring process for all positions within the facility.
  • Maintained and prepared site Affirmative Action Plan.
  • Developed and facilitated training at weekly staff meetings and semi-monthly supervisor meetings.
  • Developed and facilitated training courses for new and current employees and managers.
  • Managed and facilitated new employee orientation.
  • Assisted Complex Human Resources Manager in creating, updating, implementing and administering policies and procedures.
  • Ensured appropriate recruitment, applicant flow logs and hiring records were maintained.
  • New employee benefits/insurance enrollment.
Expected in MBA | The University of Arkansas, Fayetteville, AR, GPA:
  • Member of Beta Gamma Sigma
  • MBA Peer Mentor (2020)
Expected in Bachelor of Arts | Marshall University, Huntington, WV, GPA:
  • Graduated magna cum laude

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Resume Overview

School Attended

  • The University of Arkansas
  • Marshall University

Job Titles Held:

  • Human Resources Client Manager
  • Human Resources Manager
  • Employment & Training Manager


  • MBA
  • Bachelor of Arts

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