Human Resources Business Partner Resume Example Amazon

HUMAN RESOURCES BUSINESS PARTNER

Professional Summary

HR leader with experience overseeing well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across Amazon Fulfillment company environments. Experienced Human Resources business partner with five plus years of experience in customer facing and escalation management positions. Excellent reputation for resolving problems, providing trusted advisor info for development and process improvement policies, and improving customer satisfaction.

Skills

People Soft, Kronos and e proficiency in Microsoft Word, Excel, PowerPoint and Outlook
Excellent written and verbal communication skills
People Soft, Kronos and taleo experience
Employee Relations

On boarding
Succession planning
Coaching leadership
Performance Management

Work History

Human Resources Business Partner | 09/2020 to Current
Amazon - Fairburn, GA

Launched DAT9 in Fairburn GA on 11/24/2020-
Worked on multi site escalation mitigation and metric standardization for DAT2 in Lawrenceville GA and DAT3 in college park GA prior to DAT9 launch in September.
Launched DAT9 on 9-24-2020, site graduated from launch in 5 weeks Sum Cum lade with no points deducted for HR metrics attrition, pay defects, attendance etc
Site achieved 85% average attendance over five weeks as opposed to network launch site attendance of 76%
Four entry level operators and two senior operators were promoted in Q1 2021 following site engagement/ development process outlined in site launch document Launched DMI6 in Miami Florida on 11/24/2019 as head HR onsite POC.
• Site graduated from launch in 5 weeks Sum Cum lade with no points deducted for HR metrics attrition, pay defects, attendance etc
• Performed multi-site HRBP role for DMI4 and DMI2 from June 2018 to September 2019 prior to DMI6 launch. In this role I worked with two onsite HRA direct reports and site leaders to strategically implement policies to reduce escalations and create new strategies for success.
• Oversaw release, communication and compensation alignment of 250+ Amazon drivers
• Coaching and development of recently promoted leadership from entry level manager to site leader.
• Development under performing SR HRA who was promoted to HRBP
• Using previous Amazon knowledge to assist with Standardization and process implementation.

Acting Human Resources Business Partner | 01/2019 to 07/2019
Amazon - Coppell, TX

Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Promoted employee buy-in of organizational objectives by conducting orientations of new team members and regular town hall meetings for established employees.
Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
Instructed senior leaders on appropriate employee corrective steps.

Senior Human Resources Assistant | 04/2016 to 06/2018
Amazon - Coppell, TX

Demonstrated ability to communicate clearly and handle complaints effectively
Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Incorporated employee feedback to improve processes and strategize long-term business plans.
Maintained work structure by updating job requirements and job descriptions for all positions.

Customer Service Manager | 02/2012 to 04/2016
Walmart - Americus , GA

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Collaborated with Store Co manager to improve customer service processes and support structures company-wide.
Demonstrated ability to communicate clearly and handle complaints effectively
Able to anticipate customer needs and deliver appropriately
Training new cashiers for success
Maintaining supplies and creating team member schedules
Customer service including customer complaints and assistance with escalated issues.
Excellent organizational and interpersonal skills
Exceptional time management skills
Sent and received confidential money transfers and data.

Education

Georgia Southwestern State University - Americus, GA | Bachelor of SciencePolitical Science, 05/2015

Minored in History
Member of Student Government Association 2013-2015
Member of Omega Psi Phi fraternity incorporated
Member of African Student Association 2013-2015
Elected to Vice president of academic affairs Student Government association in 2015
Elected to Georgia Southwestern Student Conduct board chief justice 2014-2015
Elected to Vice President for African student association in 2014-2015
Elected to President for Omega Psi Phi fraternity incorporated 2013-2015
Georgia Southwestern State University Alumni and relations appropriations committee 2014.

Additional Information

Currently studying to test for a PHR certification ETA June 2021

Currently perusing six sigma white belt certification ETA June 2021

Resume Overview

Companies Worked For:

Amazon
Walmart

School Attended

Georgia Southwestern State University

Job Titles Held:

Human Resources Business Partner
Acting Human Resources Business Partner
Senior Human Resources Assistant
Customer Service Manager

Degrees

Georgia Southwestern State University - Americus, GA | Bachelor of Science

Human Resources Business Partner Resume Example

Resume Score: 80%

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