Dedicated Human Resources professional bringing 8-years of expertise in full cycle recruitment, employee relations, and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams.
● Conduct full cycle recruitment and onboarding process to include background screenings
● Scheduled and conducted 15 interviews each week
● Developed strategies to increase workforce readiness, retention, and engagement
● Pre-screened resumes prior to sending to corporate hiring managers for consideration.
● Conduct thorough, confidential investigations of complex employee issues. Recommended course of action with effective resolutions that applied knowledge and understanding of HR guidelines and employment laws
● Administered and interpreted the various human resources policies and procedures in conjunction with the collective bargaining agreement; assist in the development and implementation of new personnel policies
● Research, advise and assist employees and managers with general inquiries and concerns related to benefits, agency policies and practices, the collective bargaining agreement and other related issues
● Drive initiatives to help foster a positive company culture, focusing on diversity and inclusion
● Implement and facilitate special trainings courses such as yearly sexual harassment seminars and HR focus groups
● Managed the employee on-boarding process
● Created recruitment strategies to find the best candidates for each vacancy
● Assisted with benefit plan administration
● Conducted exit interviews, disciplinary meetings, and terminations as needed
● Trained new employees on the Agency's policies and procedures, including conducting new employee orientation
● Facilitated on-boarding of new employees certified training for CPR/First Aid, Defensive Driving, CQL POM, and varies other skills enhancement classes
● Developed training curriculum for the Customer Service and Train-the-Trainer initiatives
● Acted as the lead project manager for the Customer Service Training initiative rolled out by Senior Leadership
● Interviewed applicants and entered them into UltiPro database.
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