Human Resources Business Partner Resume Example Exelis Aerostructures

HUMAN RESOURCES BUSINESS PARTNER

Summary

Professional Recruiter who communicates and collaborates effectively with all levels of personnel by relying on excellent interpersonal skills, outstanding customer service and a solid expertise in human resources management.

Highlights

Staffing and recruiting professional
Recruiting and selection techniques
Ability to cultivate and build relationships
Proficient communicator
Hiring recommendations
Background check and drug screen compliance
Interviewing

Exceptional interpersonal skills and coaching skills
Innovative
Training and development
Compensation Recommendations
Motivated
Great listener
Strong follow-up skills

Experience

Exelis AerostructuresNovember 2014 to CurrentHuman Resources Business Partner
Salt Lake City, Utah

Manage and maintain the recruiting process across multiple lines of business
Interview, prescreen, negotiate salary offers and hire candidates
Communicate the duties, compensation, benefits and working conditions to all potential candidates
Develop creative recruiting strategies that met anticipated staffing needs
Manage all phases of recruitment, including defining hiring management needs and posting available positions
Research and recommend new sources for candidate recruiting
Maintain an accurate candidate tracking system
Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems

Comcast CableAugust 2013 to November 2014Regional Recruiting Business Partner
Sandy, Utah

Partnered with and built relationships with third party vendors to ensure smooth candidate experience
Create and initiate requisition intakes with hiring managers to post correct position/backfill
Attend jobs fairs in various locations across Utah and Arizona to inform future candidates of Comcast openings
Developed reports on employee headcount sent out weekly
Maintained an accurate candidate tracking system
Partnered with talent acquisition manager and hiring managers to ensure proper staffing forecast
Maintained 30 and 60 day time to fill numbers for requisitions

Comcast CableJune 2012 to August 2013Recruiting Operations Coordinator
Sandy, Utah

Post positions that are available internally/externally
Create, run, distribute and customize reports on new hires and terminations
Set up interviews for candidates with hiring managers
Initiate and track drug and background processes for new hires
Attend jobs fairs in various locations across Utah and Arizona to inform future candidates of Comcast openings.

Comcast CableMarch 2011 to June 2012Workforce Management Scheduling & Forecasting Analyst
Sandy, Utah

Ensure proper staffing is met to achieve call center goals
Create and manage day to day schedules for 520 Collection Representatives
Forecast workload and required staff
Forecast call volume through historical patterns
Ensure proper reporting is communicated to management
Track training and communicate all updates to leaders and ensure all off phone activity is scheduled correctly and efficiently

Pinnacle SecurityAugust 2010 to March 2011Workforce Management Supervisor
Orem, Utah

Manage Workforce Management team (4 direct reports) to ensure call center service level goals were met
Maintained Aspect Unified IP Phone system on a day-to-day basis
Ensure proper staffing is met across all call center groups Forecast workload and required staff
Attend Aspect training courses to ensure all systems were up-to-date
Create and run reports that were communicated to management
Conduct performance reviews, disciplinary actions and terminations for direct reports

Pinnacle SecurityMarch 2010 to August 2010Workforce Management Coordinator
Orem, Utah

Forecast and evaluate call patterns for large inbound call center (400 - 500 agents during peak)
Complete schedules for agents
Forecast workload and required staff
Monitor queues daily to ensure agents are on task and calls are being answered in an orderly manner to keep call center service level above 80%

Pinnacle SecurityApril 2008 to March 2010Account Creation Supervisor
Orem, Utah

Supervise a team of 10 to 30 Account Creation Agents that took inbound phone calls from internal and external customers
Conduct performance reviews, disciplinary actions and terminations for direct reports
Train new agents on processes of department
Conduct interviews
Deescalated phone calls from dissatisfied customers

Pinnacle SecurityJuly 2007 to April 2008Account Creation Agent
Orem, Utah

Took inbound phone calls from Sales Representatives and Technicians selling and installing home alarm systems in the United States and Canada
Complete data entry to create customer accounts
Check customer credit, collect customer information, technician information, equipment information, and completed welcome and QA calls with customers

Education

Mountainland Applied Technology College2009Medical Assisting CertificationAmerican Fork, Utah

Lehi High School2009High School DiplomaLehi, Utah

Skills

ATS Software: SAP MyRecruit, IBM BrassRing
Forecasting Software: Aspect eWorkforce Management
Human Resources: Affirmative Action, Disciplinary Action, Recruiting, Compensation, Reporting

Resume Overview

Companies Worked For:

Exelis Aerostructures
Comcast Cable
Pinnacle Security

School Attended

Mountainland Applied Technology College
Lehi High School

Job Titles Held:

Human Resources Business Partner
Regional Recruiting Business Partner
Recruiting Operations Coordinator
Workforce Management Scheduling & Forecasting Analyst
Workforce Management Supervisor
Workforce Management Coordinator
Account Creation Supervisor
Account Creation Agent

Degrees

Medical Assisting Certification
High School Diploma

Human Resources Business Partner Resume Example

Resume Score: 90%

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