Human Resources Business Partner Resume Example
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HUMAN RESOURCES BUSINESS PARTNER
Summary
Professional Recruiter who communicates and collaborates effectively with all levels of personnel by relying on excellent interpersonal skills, outstanding customer service and a solid expertise in human resources management.
Highlights
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Experience
Emerson Electric Co.November 2014 to CurrentHuman Resources Business Partner
Russellville , KY
Russellville , KY
- Manage and maintain the recruiting process across multiple lines of business
- Interview, prescreen, negotiate salary offers and hire candidates
- Communicate the duties, compensation, benefits and working conditions to all potential candidates
- Develop creative recruiting strategies that met anticipated staffing needs
- Manage all phases of recruitment, including defining hiring management needs and posting available positions
- Research and recommend new sources for candidate recruiting
- Maintain an accurate candidate tracking system
- Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
CardlyticsAugust 2013 to November 2014Regional Recruiting Business Partner
New York City , NY
New York City , NY
- Partnered with and built relationships with third party vendors to ensure smooth candidate experience
- Create and initiate requisition intakes with hiring managers to post correct position/backfill
- Attend jobs fairs in various locations across Utah and Arizona to inform future candidates of Comcast openings
- Developed reports on employee headcount sent out weekly
- Maintained an accurate candidate tracking system
- Partnered with talent acquisition manager and hiring managers to ensure proper staffing forecast
- Maintained 30 and 60 day time to fill numbers for requisitions
SimplisafeJune 2012 to August 2013Recruiting Operations Coordinator
Richmond , VA
Richmond , VA
- Post positions that are available internally/externally
- Create, run, distribute and customize reports on new hires and terminations
- Set up interviews for candidates with hiring managers
- Initiate and track drug and background processes for new hires
- Attend jobs fairs in various locations across Utah and Arizona to inform future candidates of Comcast openings.
Aetna Inc.March 2011 to June 2012Workforce Management Scheduling & Forecasting Analyst
Willoughby , OH
Willoughby , OH
- Ensure proper staffing is met to achieve call center goals
- Create and manage day to day schedules for 520 Collection Representatives
- Forecast workload and required staff
- Forecast call volume through historical patterns
- Ensure proper reporting is communicated to management
- Track training and communicate all updates to leaders and ensure all off phone activity is scheduled correctly and efficiently
Pinnacle SecurityAugust 2010 to March 2011Workforce Management Supervisor
City , STATE
City , STATE
- Manage Workforce Management team (4 direct reports) to ensure call center service level goals were met
- Maintained Aspect Unified IP Phone system on a day-to-day basis
- Ensure proper staffing is met across all call center groups Forecast workload and required staff
- Attend Aspect training courses to ensure all systems were up-to-date
- Create and run reports that were communicated to management
- Conduct performance reviews, disciplinary actions and terminations for direct reports
Pinnacle SecurityMarch 2010 to August 2010Workforce Management Coordinator
City , STATE
City , STATE
- Forecast and evaluate call patterns for large inbound call center (400 - 500 agents during peak)
- Complete schedules for agents
- Forecast workload and required staff
- Monitor queues daily to ensure agents are on task and calls are being answered in an orderly manner to keep call center service level above 80%
Pinnacle SecurityApril 2008 to March 2010Account Creation Supervisor
City , STATE
City , STATE
- Supervise a team of 10 to 30 Account Creation Agents that took inbound phone calls from internal and external customers
- Conduct performance reviews, disciplinary actions and terminations for direct reports
- Train new agents on processes of department
- Conduct interviews
- Deescalated phone calls from dissatisfied customers
Pinnacle SecurityJuly 2007 to April 2008Account Creation Agent
City , STATE
City , STATE
- Took inbound phone calls from Sales Representatives and Technicians selling and installing home alarm systems in the United States and Canada
- Complete data entry to create customer accounts
- Check customer credit, collect customer information, technician information, equipment information, and completed welcome and QA calls with customers
Education
Mountainland Applied Technology College2009Medical Assisting CertificationCity, State
Lehi High School2009High School DiplomaCity, State
Skills
- ATS Software: SAP MyRecruit, IBM BrassRing
- Forecasting Software: Aspect eWorkforce Management
- Human Resources: Affirmative Action, Disciplinary Action, Recruiting, Compensation, Reporting
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Resume Overview
School Attended
- Mountainland Applied Technology College
- Lehi High School
Job Titles Held:
- Human Resources Business Partner
- Regional Recruiting Business Partner
- Recruiting Operations Coordinator
- Workforce Management Scheduling & Forecasting Analyst
- Workforce Management Supervisor
- Workforce Management Coordinator
- Account Creation Supervisor
- Account Creation Agent
Degrees
- Medical Assisting Certification
High School Diploma
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