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Human Resources Business Partner Resume Example

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HUMAN RESOURCES BUSINESS PARTNER
Summary

Professional Recruiter who communicates and collaborates effectively with all levels of personnel by relying on excellent interpersonal skills, outstanding customer service and a solid expertise in human resources management.

Highlights
  • Staffing and recruiting professional
  • Recruiting and selection techniques
  • Ability to cultivate and build relationships
  • Proficient communicator
  • Hiring recommendations
  • Background check and drug screen compliance
  • Interviewing
  • Exceptional interpersonal skills and coaching skills
  • Innovative
  • Training and development
  • Compensation Recommendations
  • Motivated
  • Great listener
  • Strong follow-up skills
Experience
Exelis Aerostructures November 2014 to Current Human Resources Business Partner
Salt Lake City, Utah
  • Manage and maintain the recruiting process across multiple lines of business
  • Interview, prescreen, negotiate salary offers and hire candidates
  • Communicate the duties, compensation, benefits and working conditions to all potential candidates
  • Develop creative recruiting strategies that met anticipated staffing needs
  • Manage all phases of recruitment, including defining hiring management needs and posting available positions
  • Research and recommend new sources for candidate recruiting
  • Maintain an accurate candidate tracking system
  • Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
Comcast Cable August 2013 to November 2014 Regional Recruiting Business Partner
Sandy, Utah
  • Partnered with and built relationships with third party vendors to ensure smooth candidate experience
  • Create and initiate requisition intakes with hiring managers to post correct position/backfill
  • Attend jobs fairs in various locations across Utah and Arizona to inform future candidates of Comcast openings
  • Developed reports on employee headcount sent out weekly
  • Maintained an accurate candidate tracking system
  • Partnered with talent acquisition manager and hiring managers to ensure proper staffing forecast
  • Maintained 30 and 60 day time to fill numbers for requisitions
Comcast Cable June 2012 to August 2013 Recruiting Operations Coordinator
Sandy, Utah
  • Post positions that are available internally/externally
  • Create, run, distribute and customize reports on new hires and terminations
  • Set up interviews for candidates with hiring managers
  • Initiate and track drug and background processes for new hires
  • Attend jobs fairs in various locations across Utah and Arizona to inform future candidates of Comcast openings.
Comcast Cable March 2011 to June 2012 Workforce Management Scheduling & Forecasting Analyst
Sandy, Utah
  • Ensure proper staffing is met to achieve call center goals
  • Create and manage day to day schedules for 520 Collection Representatives
  • Forecast workload and required staff
  • Forecast call volume through historical patterns
  • Ensure proper reporting is communicated to management
  • Track training and communicate all updates to leaders and ensure all off phone activity is scheduled correctly and efficiently
Pinnacle Security August 2010 to March 2011 Workforce Management Supervisor
Orem, Utah
  • Manage Workforce Management team (4 direct reports) to ensure call center service level goals were met
  • Maintained Aspect Unified IP Phone system on a day-to-day basis
  • Ensure proper staffing is met across all call center groups Forecast workload and required staff
  • Attend Aspect training courses to ensure all systems were up-to-date
  • Create and run reports that were communicated to management
  • Conduct performance reviews, disciplinary actions and terminations for direct reports
Pinnacle Security March 2010 to August 2010 Workforce Management Coordinator
Orem, Utah
  • Forecast and evaluate call patterns for large inbound call center (400 - 500 agents during peak)
  • Complete schedules for agents
  • Forecast workload and required staff
  • Monitor queues daily to ensure agents are on task and calls are being answered in an orderly manner to keep call center service level above 80%
Pinnacle Security April 2008 to March 2010 Account Creation Supervisor
Orem, Utah
  • Supervise a team of 10 to 30 Account Creation Agents that took inbound phone calls from internal and external customers
  • Conduct performance reviews, disciplinary actions and terminations for direct reports
  • Train new agents on processes of department
  • Conduct interviews
  • Deescalated phone calls from dissatisfied customers
Pinnacle Security July 2007 to April 2008 Account Creation Agent
Orem, Utah
  • Took inbound phone calls from Sales Representatives and Technicians selling and installing home alarm systems in the United States and Canada
  • Complete data entry to create customer accounts
  • Check customer credit, collect customer information, technician information, equipment information, and completed welcome and QA calls with customers
Education
Mountainland Applied Technology College 2009 Medical Assisting Certification American Fork, Utah
Lehi High School 2009 High School Diploma Lehi, Utah
Skills
  • ATS Software: SAP MyRecruit, IBM BrassRing
  • Forecasting Software: Aspect eWorkforce Management
  • Human Resources: Affirmative Action, Disciplinary Action, Recruiting, Compensation, Reporting

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Resume Overview

Companies Worked For:

  • Exelis Aerostructures
  • Comcast Cable
  • Pinnacle Security

School Attended

  • Mountainland Applied Technology College
  • Lehi High School

Job Titles Held:

  • Human Resources Business Partner
  • Regional Recruiting Business Partner
  • Recruiting Operations Coordinator
  • Workforce Management Scheduling & Forecasting Analyst
  • Workforce Management Supervisor
  • Workforce Management Coordinator
  • Account Creation Supervisor
  • Account Creation Agent

Degrees

  • Medical Assisting Certification
    High School Diploma

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