Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Website, Portfolio, Profiles
Professional Summary

Goal-oriented, motivated professional, who is passionate about positively impacting the business and individuals within. Skilled in managing multiple tasks in a fast-paced environment.

  • Strong interpersonal skills
  • Strong verbal and excellent written communication skills
  • Ability to translate and explain benefit and other documents in layman's terms
  • Policy Creation
  • Employee Engagement
  • Compensation and benefits
  • Recruitment
  • Training and Development
  • Performance Management
  • Business Acumen
  • Analytical Thinking
  • Attention to detail
  • Adaptable
Work History
09/2019 to Current Human Resources and Recruiting Manager Grand Sierra Resort And Casino | Reno, NV,
  • Evaluates and makes recommendations regarding benefit programs to help the company attract and retain employees.
  • Develops benefit-related communications and provides information on employee-related benefit issues.
  • Evaluates existing benefit programs against peer organizations to competitiveness, trends, and developments
  • Manages the roll-out of new benefits from start to finish. Identifies benefit gaps, researches industry trends, evaluates vendors, implements the benefit, updates policies and processes, drafts and presents communication about the change, and promotes engagement.
  • Presents Open Enrollment information, annually, to employees, with the goal of everyone making informed benefit decisions.
  • Presents monthly onboarding boot camps to new employees.
  • Responds to employee benefit questions, researches responses, and directs to the appropriate party at Professional Employer Organization (TriNet), as needed. Reviews plan documents and translates into understandable content to help employees understand their coverage.
  • Runs reports to determine effectiveness, usage, and value of benefit programs.
  • Researches and ensures compliance with benefits compliance for items such as Paid Family Leave and Paid Sick Leave.
  • Prepares and updates benefit materials to provide to candidates in the recruiting pipelines.
  • Compares Professional Employer Organizations annually, by analyzing and comparing benefits, payroll systems, and HR services. Ensures that the benefit program meets employee needs and is cost effective. Provides a PEO recommendation as well as a benefits strategy to Executive Leadership, annually. Reviews contract paperwork and helps CEO understand the agreement in layman's terms.
  • Acts as a liaison between employees and PEO (TriNet) to ensure that employees have access to the benefits information and materials they need.
  • Responsible for company policy maintenance, review, creation, and rollout.
  • Improves Employee Engagement and company culture by leading activities such as virtual company events, local small group meet-ups, improvement of the onboarding and welcoming process. Developed the exit interview process. Analyzes exit interviews, recommends, and leads change to improve the attrition rate.
  • Manages the recruiting team and function. Prioritizes and assigns requisitions, averaging a total of 60+ per week. Recruits for internal/"back office" roles and others, as needed. Manages escalations. Continually improves the process by reviewing the tools, messaging, and selling points, among other things. Builds and manages relationships with recruiting partner companies.
  • Works with the PEO partner on Payroll escalations. Acts as a payroll backup for time off entry.
  • Manages the Resource/Staffing Manager who is responsible for certification and training tracking and plan development. Developed and leads monthly on-boarding training.
  • Developed and manages the Performance Management Program, consisting of goal-setting, career coaching, project reviews, self-evaluations, and peer kudos/feedback.
  • Handles employee relations issues. Leads investigations, as needed. Carries out and documents the disciplinary processes.
  • Formalized the compensation program. Analyzes and provides compensation recommendations for the current team and new hires.
03/2016 to 09/2019 Human Resources Generalist/Employee Benefits Specialist The Employer Group | City, STATE,
  • Administered the employee benefit plans (health, dental, vision, disability, flexible spending accounts, pet, legal, life, and COBRA) for all clients, located in various states . Processed enrollments and terminations, mid-year benefit changes, status/eligibility changes, and employee information changes. Filed and assisted employees and beneficiaries with life and disability claims. Audited insurance bills against the HRIS system to ensure correct enrollment. Created, maintained, and sent plan documents to remain compliant.
  • Conducted new hire orientations/employee on-boarding and off-boarding/exit interview process.
  • Maintained current understanding of state and federal employment policies such as FMLA, ERISA, Section 125, ADA, COBRA, ADEA, and EPA.
  • Educated and advised employees and clients on group health plans and voluntary benefits. Communicated policies and procedures related to benefits.
  • Lead the annual Open Enrollment process. Developed census data for insurance carriers. Analyzed, recommended, and installed new benefit plans. Provided recommendations and implemented programs to contain costs. Researched trends and recommended employer-contribution structure. Prepared communication materials and plan summary documents. Presented Open Enrollment to internal staff and local clients. Supervised and processed enrollment changes. Ensured reporting compliance. Prepared and executed mass mailing of required plan documents.
  • Assisted in the sales process by providing benefit comparisons and presentations.
  • Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.
  • Responded to and made changes required by medical child support and government assistance requests.
  • Provided Human Resources consulting services to clients. Collaborated with management to build and implement effective employment policies and roll them out to staff. Coached managers through employee relations matters, including attendance, employee engagement, documentation, discipline, performance management, and performance improvement plans. Provided best practice recommendations to ensure compliance and minimize risk. Conducted salary survey research for exempt and non-exempt positions and created compensation philosophies. Created job descriptions and kept up-to-date.
  • Provided excellent customer service, guidance, and assistance to clients and employees by responding to a large volume of calls, e-mails, and walk-ins.
  • Managed all aspects of leave administration, including employee notifications and paperwork, insurance change management, FMLA and COBRA administration, insurance premium billing, disability claims filing, and return to work planning.
  • Drafted and sent communications to clients and employees regarding compliance changes or important information to note.
  • Evaluated processes and recommended and installed improvements.
  • Filed worker's compensation claims and acted as a contact for clients and employees.
05/2015 to 03/2016 Human Resources Assistant The Employer Group | City, STATE,
  • Performed various administrative functions for the HR team, including employee onboarding, benefits administration, systems data maintenance, verifications of employment, and other projects.
  • Provided customer service to clients and employees by answering and directing calls and e-mails.
05/2013 to 05/2015 HR Executive Assistant The Employer Group | City, STATE,
  • Provided one-on-one executive administrative support for the Owner/President and Vice President/Chief Legal Officer
  • Coordinated the administration of the executive management department and assisted with projects 
  • Planned and coordinated client and staff events. 
  • Coordinated social media posts, website updates, and other marketing activities
Expected in 2012 BBA | Human Resources Mgmt. & Information Technology Mgmt. University of Wisconsin - Milwaukee, Milwaukee, WI GPA:
Certifications & Licenses
  • Society of Human Resources Management - Certified Professional (SHRM-CP)
  • Adult and Pediatric CPR/AED

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • University of Wisconsin - Milwaukee

Job Titles Held:

  • Human Resources and Recruiting Manager
  • Human Resources Generalist/Employee Benefits Specialist
  • Human Resources Assistant
  • HR Executive Assistant


  • BBA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: