Microsoft Office Suite (Word, Excel, and PowerPoint), Oracle Database, HRIS, Salesforce, and SharePoint.
Knowledge of state and federal employment laws and employee relations.
Competence in written, oral, and verbal communications skills.
Ability to facilitate new employee training and mentorship.
Ability to coach and develop teammates by providing advanced knowledge of employment laws and tax laws.
10/2004 to Current
Human Resources Advisor/ConsultantPaychex, Inc － Rochester, NY
Responsible for assisting internal partners and external Paychex clients with identification, evaluation, and resolution regarding employment laws and employee relations matters including wage and hour, discipline, termination, and leave of absence.
Advises Paychex human resources clients regarding employee relations issues to include but not limited to new-hire requirements, performance, progressive discipline, and termination.
Responsible for maintaining up-to-date information regarding state and federal employment laws and HR best practices.
Attends HR related seminars to stay abreast on relevant changes in state and federal employment laws to effectively assists clients.
Consults clients on state and federal protected classes, ADA, FMLA, and state leaves if applicable.
Assists clients in creation of an employee handbook that is compliant with state and federal employment laws appropriate for their state and employee count.
Educate clients by providing best practice guidelines to ensure consistency in implementation of policies.
Prepares ADA compliant job descriptions to assist in the hiring process, providing reasonable accommodations during employment, and creating awareness of state and federal protected classes.
Works in conjunction with Paychex Training Department to present live webinars to clients regarding a variety of HR related topics including Understanding the Fair Labor Standards Act and Social Media in the Workplace.
Mentors new hires and act as a go to person which results in high customer satisfaction rates, customer retention, and job satisfaction.
Organizes and participates in special projects to represent departmental interests and to improve departmental processes and efficiencies.
Senior Taxpay Specialist
Provided second level approval and authorization for timely and late payments to include Federal, State, and Local tax agencies.
Actively mentored and trained co-workers on daily job responsibilities to ensure accurate payments were being made on behalf of Paychex Taxpay clients.
Coordinated timely filings of quarterly and annual tax returns on behalf of all Paychex Taxpay clients to avoid penalties overseeing workload for temporary employees and Taxpay employees.
Worked with state and local tax agencies in conjunction with internal partners from the Penalty Abatement Team to reduce late fines on behalf of Taxpay clients.
Supported various internal projects including new product offerings, quality assurance testing, and workflow efficiencies.
09/1999 to 12/2004
Human ResourcesOliver's Candies － Batavia, NY
Assisted in expanding candy store to add an Ice Cream Department to include developing a business plan, expansion and benefits to the store, and managing new area once open for customers.
Worked closely with store finances with the General Manager; maintained cash register and accounting ledgers.
Supervised and trained new-hires in using cash register, restocking shelves, and trained in proper techniques for serving ice cream cones and sundaes.
Assisted in chocolate/candy package designs for selling products online and for display on store shelves.
Worked with customers in purchasing custom party favor orders for large events such as weddings, graduation parties, and showers.
Assisted General Manager and Owner with media publications to include TV commercials, newspaper advertisements, and Pennysaver articles.
M.S: Human Resource DevelopmentRochester Institute of TechnologyHuman Resource Development
B.S: MarketingRoberts Wesleyan College － Rochester, NYMarketing
Professional Human Resources (PHR) Certification Expires
Additional experience & accomplishments Safety Representative for eight years conducting ergonomic assessments reducing workers' compensation claims. Paychex Wellness Champion for three years. Eagle of the Month (Peer Recognition). Thumbs Up Award (Supervisory Recognition).
accounting, ADA, advertisements, benefits, business plan, cash register, coach, communications skills, oral, clients, customer satisfaction, employee relations, General Manager, hiring, HRIS, Human Resources, HR, managing, Excel, Microsoft Office Suite, PowerPoint, Word, Works, newspaper, Oracle Database, policies, processes, publications, purchasing, quality assurance, selling, seminars, tax, TV, employee training, workflow, written, articles