Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Professional with experience in strategic planning, developing, implementing, administering and analyzing public sector operations, management practices, policy and programs within a large regulatory organization.

  • Grant writing and administration
  • Project management
  • Data collection and analysis
  • Vendor management
  • Inter-governmental and legislative relations
  • Organizational policy development
  • Manage vendor services and vendor software contracts totaling over $4 MM per annum.
  • Completed the transition of the twenty staff Centralized Licensing Department to a technology focused five staff Renewal Unit.
  • Managed the implementation of online initial license applications and license renewals reducing paper usage by 75% and costs by over 33%.
  • Managed the retention of an at-risk federal grant and the successful disbursement $480K to establish the New Jersey Prescription Monitoring Program.
11/2011 to Current HUMAN RESOURCE OFFICER Avispa | Sunrise, FL,
  • Advise Battalion Commander and Battalion Executive Officer on human resource and administrative support for over one hundred attached and detached personnel.
  • Plan, coordinate and implement strategic human resource and administrative initiatives including officer and enlisted professional development, medical readiness, deployment readiness, post deployment support and individual technical proficiency.
  • Supervise the Headquarters Company S1 staff on the development of reports and presentations used to analyze unit strengths, weaknesses and propose actions to correct deficiencies.
  • Manage administrative and personal actions including awards, promotions, demotions, counsels, ceremonies, SOPs and appointment memos.
01/2007 to Current ADMINISTRATIVE ANALYST New Jersey Division Of Consumer Affairs | City, STATE,
  • Responsible for the development, implementation, management and analysis of operational procedures throughout the Division.
  • Manage and evaluate two direct reports and ten staff responsible for large data processing and operations projects, providing training on data processing and operations systems, and executing operational, audit and analytical processes.
  • Provide policy and operations guidance to the Division's executive management on processes and procedures used throughout the Division.
  • Review and analyze existing systems and programs to develop solutions and implement improvements to Division operations.
  • Manage the implementation of new technologies, processes, management techniques and new programs.
  • Manage the development of budget estimates and reconciliation of billing for grants, data processing and other electronic systems.
  • Monitor systems budgets and make adjustments to procurement, processing and budget developm.
02/2012 to 08/2012 ACTING EXECUTIVE DIRECTOR State Of New Jersey - Board Of Professional Engineers & Land Surveyors | City, STATE,
  • Managed Professional Licensing Board staff operations including initial licensing, license renewal, responses to inquiries and complaints, facilitating public meetings, investigative inquiries, license applicant examinations, audits, approval of continuing education providers, correspondence on behalf of the Board, development of meeting agendas, writing of meeting minutes, processing complaints and associated disciplinary actions including fines and public orders.
  • Managed Board budget based on projections of Budget Officer; made adjustments to spending priorities based on changes in staffing, resource requirements, laws, regulations and policy.
  • Facilitated membership and representation of the Board in national professional, credentialing and examination administration organizations.
  • Monitored the introduction of new legislation and changes to legi.
01/2004 to 01/2007 DATA PROCESSING PROGRAMMER New Jersey Division Of Consumer Affairs | City, STATE,
  • Designed and prepared data processing programming logic and variables for data processing projects.
  • Assisted with the development of operational standards for license renewal set-up, processing and follow-up.
  • Wrote manuals, conducted training and testing of data processing programming logic and program output.
  • Developed tracking system for key deliverables during the renewal process.
  • Developed SOP's for renewal procedures the Division's data processing/licensing system, License 2000 (L2K).
  • Assisted with renewal operations training, L2K renewal training, and developing renewal operations and software training material.
  • Assisted with the implementation of statutory and regulatory requirements controls and verification of accurate variables in data processing projects.
  • Analyzed data processing programming, data management and licensing work flow problems, made suggestions for improvements and corrections and impleme.
Expected in 2011 Master of Science | Emergency Management & Business Continuity New Jersey Institute of Technology, Newark, NJ GPA:
Expected in 2004 Bachelor of Science | Technical Communications New Jersey Institute of Technology, Newark, NJ GPA:

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