I'm a quality-focused accounting professional with over 4 years of processing invoices, managing vendors and auditing expense reports. I'm self-motivated and offer a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive bookkeeping and clerical knowledge. I'm also an energetic seasoned customer service specialist with background in providing advice in diverse customer situations.
Hiring and retention
Advanced computer skills
Client relations specialist
Accounts receivable professional
Strong communication skills
Energetic work attitude
Telephone inquiries specialist
Adaptive team player
Personnel records maintenance
Increased customer satisfaction 43% by revamping service protocols.
Researched and resolved billing problems that had been previously missed.
Increased office organization by developing more efficient filing system and customer database protocols.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Successfully planned and executed corporate meetings, lunches and special events for groups of 5 employees.
BRONSON COLE INCKansas City, MOHuman Resource Manager
Recruited and interviewed 100 applicants per day and provided information to help applicants determine their position in the marketplace
Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
Devise and evaluate methods and procedures for collecting data, such as surveys, opinion polls, or questionnaires, or arrange to obtain existing data.
Measure and assess customer and employee satisfaction.
Forecast and track marketing and sales trends, analyzing collected data.
Develop and implement procedures for identifying advertising needs.
Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
OLD CHICAGOKansas City, MOCocktail waitress
Collect payments from customers.
Prepare checks that itemize and total meal costs and sales taxes.
Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
Inform customers of daily specials.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Describe and recommend wines to customers.
NORTH AMERICAN SAVINGS BANKKansas City, MOCustomer Service Representative
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Processed an average of 6-12 invoices per month for a large-scale organization.
Conducted month-end balance sheet reviews and reconciled any variances.
Opened and assigned new client accounts.
Coded the general ledger and processed vendor invoice payments.
Calculated figures such as discounts, percentage allocations and credits.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Solicit sales of new or additional services or products.
Mailed in and Overnight deposits, filing along with ATM Maintenance.
Staley high SchoolKansas City, MOHigh School DiplomaFinished third in conference on the falcon swim Team
Maple Woods Community College Kansas City, MOArtsArts
Advertising, Marketing, Sales, Customer Service/ Public Relation experience, Hiring/Training experience, Clerical Knowledge, Proficient in MS software, And Great Organizational skills.