My focus is on meeting company goals through strategic planning, dedication, quality customer service, and optimal performance. With an emphasis on providing excellent training, employee development, motivation, teaching and creating dynamic team building events and exercises, and leadership skills to managers and employees.
Employee training and development
Data generation and analysis
Policy development and implementation
Human resource legal trends
Functioning within management
Human Resource ManagerAug 2014 to Current Lowes Home Improvement － Gaffney, SC
Function within management team.
Partner with store manager.
Study market trends.
Effective store wide communication and leadership.
Employee training and development.
Conduct orientation of new employees.
Develop leadership skills of department managers and assistant store managers.
Coach store management team.
Anticipate and respond to human resource issues as they arise.
Title VII Investigations working with ER Central.
One on One Sync Up chats for developing goals and addressing issues pertaining to job, management, employee relations and future opportunities.
Process new employees using Peoplesoft System.
Editing schedules, time off requests, Vacations/Holiday, Sick time etc.
using Krono's Workforce Central.
Responsible for upkeep and maintaining safe keeping of personnel files, medical files, Worker's Comp., I9's, and risk management data.
Executive Assistant/Office ManagerSep 2009 to Aug 2013 Compliance Logistics, LLC － Spartanburg, SC
Provided administrative support and office management to federal regulatory compliance consulting firm.
Prepared and managed EMS employee records and files.
Acted as a contact person on behalf of Compliance Logistics for clients, in the area of administrative function with federal regulatory agencies and Medicaid brokerages firms.
Monitored and managed multiple databases to ensure federal regulations were met.
Effectively controlled the release of proprietary and confidential information for client lists.
Area SupervisorMar 2008 to Sep 2009 J&J Management － Greenville, SC
Responsible for overseeing the management of small loan offices.
Performed recruitment, training, and employee development for each location.
Maintained growth, profitability, and collection efficiency, sales, marketing and customer service.
Executed the administration of policies and procedures to maintain compliance with state and company regulations.
Sales Representative/Customer ServiceOct 2004 to Apr 2007 Charter Communications － Greenville, SC
Sold products and services to prospective customers and developed new revenue from existing customers by selling additional products and services through use of recommended sales techniques.
Increased sales by 26% over two-year period.
Place new installation orders; schedule appointments accordingly; prepared associated paperwork for work orders; input orders into computer system.
Address problems with billing and/or issues with services.
Recruitment, interview and train employees to run donation centers.
Manage, developed, orchestrated and organized the flow of donations from community and businesses to our warehouse.
Encourage and promote a mutual employee/donor/customer relationship to enhance profitability and to represent the organization in a professional manner to reflect the values and standards of the mission and goals.
Increased donations by 22% in 9 months.
Store ManagerOct 2001 to Oct 2003 Piedmont Petroleum － Newberry, SC
Responsible for all operations including personnel, inventory control, quarterly budgets and business growth.
Employee recruiting, development and training, management support and customer service.
Monthly Loss prevention and profitability reconciliation's.
Divisional ManagerMar 1995 to Oct 2001 First American Cash － Columbia, SC
Responsible for overseeing the management of 12 stores within a 150-mile radius.
Recruitment, training, and employee development of each location.
Growth, profitability, and collection efficiency; increased all three areas by 30% in 2 years.
Monitored the administration of policies and procedures to maintain compliance with state and company regulations.
Compiled store financial reconciliation through monthly audits, correspondence, accounting and financial documents for analysis.
Store ManagerFeb 1989 to Mar 1995 Milner Super Gas － Columbia, SC
Employee recruiting, development and training, management support and customer service focused.
Maintained and supervised Inventory control and managed vendor deliveries / returns.
Handled purchasing requests and implemented training program for new employees.
Performed monthly loss prevention and profitability reconciliation's.
Masters of ScienceDec. 2017Nova Southeastern University
Shepard Broad Law Center
Employment Law (Graduating12/2017
Bachelors of Science, Human Resources Management2015Columbia Southern University － Orange Beach, ALHuman Resources Management
Associate of Applied Science, Business Human Resource Management /Business studies2014Columbia Southern University － Orange Beach, ALBusiness Human Resource Management /Business studies
Course work in Sociology and Business Communications Greenville, SC2007Greenville Technical College
accounting, General accounting, administrative, Administrative Duties, administrative support, schedule appointments, billing, budgets, Business Communications, Coach, consulting, SC, client, clients, customer service, databases, Editing, employee relations, train employees, Employee training, financial, Human resource, Inventory control, leadership, leadership skills, Law, legal, regulatory compliance, Logistics, Loss prevention, market trends, marketing, Microsoft Office, office management, Operations management, Peoplesoft, personnel, policies, Policy development, purchasing, Recruitment, recruiting, risk management, selling, sales, store manager, store management, employee development
Masters of Science Dec. 2017 Shepard Broad Law Center
Employment Law (Graduating 12/2017 Bachelors of Science , Human Resources Management 2015 Associate of Applied Science , Business Human Resource Management /Business studies 2014 Course work in Sociology and Business Communications Greenville, SC 2007
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