HUMAN RESOURCE MANAGER AND CO-FOUNDER Resume Example
15 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving, trouble-shooting, sales staff support, and planning/implementing proactive procedures, HR Management Excellent working knowledge of both IBM and Mac systems, Microsoft Excel, WordPerfect, Microsoft Word Ability to hire, train, motivate, and supervise employees Develop, plan, conduct audits and variance analysis, process payroll and payroll tax reports and filings, and maintain/update accurate inventories Experienced with: Software used: Knowledgeable of: Income Tax Preparation Tax Cut Sarbanes Oxley
General Accounting Peachtree GAAP Financial Statements Microsoft Office Suite GAAS Customer Service Accounting Classes: Financial Accounting Cost Accounting Intermediate Accounting I, II, III Data Analysis with Spreadsheets Managerial Accounting Auditing Advanced Accounting Accounting Information Systems Federal Income Tax Finance Federal Taxes & Management Decisions Advanced Accounting Information Systems Financial Management
Human Resources professional who analyzes problems logically and objectively.
Training and Development Specialist who adds value to organizations by contributing to growth and driving profitability as a trusted advisor and strategic business partner.
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- Established and assisted in creating a business plan and web site for non-profit Women-for Women directed by Gloria Dixon.
- Created telemarketing presentation and single handedly created $2,000,000 in sales in one year for Ryan Electronic Satellite Company
- Established Ultimate Steam Carpet and upholstery Cleaning Company in conjunction with my son creating business accounts and marketing plans
January 2007 to January 2010Ultimate Steam Carpet And Upholstery Cleaning Company － City , STATE
- Hired and trained 10-12 employees; completed payroll.
- Established and created leads to generate new business through telemarketing and other general marketing tactics.
- Answered phones and provided customer service.
- Presented training information via role playing, simulations and team exercises.
January 1998 to January 2003Everdry Basement Waterproofing Company － City , STATE
- Generated $100,000 in one month as Lead Telemarketer Promoted to Telemarketing Manager
- Reviewed applications for employment
- Conducted interviews with prospective employees
- Used role play to train new employees Processed payroll/timecards for 7-10 employees Visited area High Schools and recruited part-time employees through OWE program
- Created employment advertisements for newspaper and social media
- Mentored team members to succeed and advance within the department and company.
- Created effective training course objectives, course content and all materials..
- Accounting and Financial Management
- Continuing Education in Accounting and Becker C.P.A exam.
- Coursework in Organizational Behavior
- Coursework in Communications and English
- Coursework in Business, Economics and Organizational Development
- Emphasis in Human Resource Management
- Masters Degree MHRM
- Emphasis in Accounting and business management
- Coursework in Communications and English
- Coursework in Business, Economics and Organizational Development
- Community Contributions Lifelong member of Saint John's Lutheran Church, Current 4 year member of the Celebration Ringers (Bell Choir), Mexico Mission trip to Baja, Mexico to serve orphan children 07/19/2013 - 07/29/3013, Volunteer for ACTS community clean-up, Volunteer for Faith Mission, Inter-faith Network serving Homeless.
advertisements, customer service, marketing, newspaper, payroll, Telemarketing, phones, Microsoft Office Suites
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Resume Overview
School Attended
- Keller Graduate School of Management
- DeVry University
Job Titles Held:
- HUMAN RESOURCE MANAGER AND CO-FOUNDER
- TELEMARKETING MANAGER
Degrees
- Master : Accounting, Financial and Business Management , present
Master of Human Resource Management : Human Resource Management and Business Management , 2012
Bachelor of Accounting : Accounting, Business and Project Management , 2010
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