LiveCareer-Resume
LiveCareer
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

15 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving, trouble-shooting, sales staff support, and planning/implementing proactive procedures, HR Management Excellent working knowledge of both IBM and Mac systems, Microsoft Excel, WordPerfect, Microsoft Word Ability to hire, train, motivate, and supervise employees Develop, plan, conduct audits and variance analysis, process payroll and payroll tax reports and filings, and maintain/update accurate inventories Experienced with: Software used: Knowledgeable of: Income Tax Preparation Tax Cut Sarbanes Oxley

General Accounting Peachtree GAAP Financial Statements Microsoft Office Suite GAAS Customer Service Accounting Classes: Financial Accounting Cost Accounting Intermediate Accounting I, II, III Data Analysis with Spreadsheets Managerial Accounting Auditing Advanced Accounting Accounting Information Systems Federal Income Tax Finance Federal Taxes & Management Decisions Advanced Accounting Information Systems Financial Management

Human Resources professional who analyzes problems logically and objectively.

Training and Development Specialist who adds value to organizations by contributing to growth and driving profitability as a trusted advisor and strategic business partner.

Highlights
  • Practiced in instructional design
  • MS Office
  • Excellent interpersonal and coaching skills
  • Sales leadership development
  • HRIS technologies
  • Strategic thinker
  • Exceptional communicator
  • Performance metrics
  • Detail-oriented
Accomplishments
  • Established and assisted in creating a business plan and web site for non-profit Women-for Women directed by Gloria Dixon.
  • Created telemarketing presentation and single handedly created $2,000,000 in sales in one year for Ryan Electronic Satellite Company
  • Established Ultimate Steam Carpet and upholstery Cleaning Company in conjunction with my son creating business accounts and marketing plans
Experience
2007 to 2010 HUMAN RESOURCE MANAGER AND CO-FOUNDER Ultimate Steam Carpet And Upholstery Cleaning Company | City, STATE,
  • Hired and trained 10-12 employees; completed payroll.
  • Established and created leads to generate new business through telemarketing and other general marketing tactics.
  • Answered phones and provided customer service.
  • Presented training information via role playing, simulations and team exercises.
1998 to 2003 TELEMARKETING MANAGER Everdry Basement Waterproofing Company | City, STATE,
  • Generated $100,000 in one month as Lead Telemarketer Promoted to Telemarketing Manager
  • Reviewed applications for employment
  • Conducted interviews with prospective employees
  • Used role play to train new employees Processed payroll/timecards for 7-10 employees Visited area High Schools and recruited part-time employees through OWE program
  • Created employment advertisements for newspaper and social media
  • Mentored team members to succeed and advance within the department and company.
  • Created effective training course objectives, course content and all materials..
Education
Expected in present Master | Accounting, Financial and Business Management Keller Graduate School of Management, Columbus, Ohio GPA:
  • Accounting and Financial Management
  • Continuing Education in Accounting and Becker C.P.A exam.
  • Coursework in Organizational Behavior
  • Coursework in Communications and English
  • Coursework in Business, Economics and Organizational Development
Expected in 2012 Master of Human Resource Management | Human Resource Management and Business Management Keller Graduate School of Management, Columbus, Ohio GPA:
  • Emphasis in Human Resource Management
  • Masters Degree MHRM
Expected in 2010 Bachelor of Accounting | Accounting, Business and Project Management DeVry University, Columbus, Ohio GPA:
  • Emphasis in Accounting and business management
  • Coursework in Communications and English
  • Coursework in Business, Economics and Organizational Development
Interests
Lifelong member of Saint John's Lutheran Church, Current 4 year member of the Celebration Ringers (Bell Choir), Mexico Mission trip to Baja, Mexico to serve orphan children 07/19/2013 - 07/29/3013, Volunteer for ACTS community clean-up, Volunteer for Faith Mission, Inter-faith Network serving Homeless.
Additional Information
  • Community Contributions Lifelong member of Saint John's Lutheran Church, Current 4 year member of the Celebration Ringers (Bell Choir), Mexico Mission trip to Baja, Mexico to serve orphan children 07/19/2013 - 07/29/3013, Volunteer for ACTS community clean-up, Volunteer for Faith Mission, Inter-faith Network serving Homeless.
Skills

advertisements, customer service, marketing, newspaper, payroll, Telemarketing, phones, Microsoft Office Suites

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Resume Overview

School Attended

  • Keller Graduate School of Management
  • Keller Graduate School of Management
  • DeVry University

Job Titles Held:

  • HUMAN RESOURCE MANAGER AND CO-FOUNDER
  • TELEMARKETING MANAGER

Degrees

  • Master
  • Master of Human Resource Management
  • Bachelor of Accounting

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