Dedicated Human Resource professional withstrong grasp of employment laws, compliance issues and benefits plans. Successfully introduces process improvements and staff-development initiatives to drive corporate goal attainment. Bringing an innovative approach to human resource management while creating a team-driven environment that fosters room for development and growth.
New employee orientations
Compensation and benefits
Trained in FMLA/ADA/EEO/WC
MS Office proficient
New employee orientations
Employee Relation Issues
Confidential Personnel Records
Human Resource Generalist, 03/2015 to Current Bob's Discount Furniture Distribution Center – Aberdeen, Maryland
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
Developed company personnel policies, standard operating procedures and employee handbooks.
Developed and facilitated all new-hire orientations.
Conducted employment verification's and investigations.
Built a comprehensive employee recruiting strategy.
Developed and enforced company policy and procedures relating to all phases of human resources activity.
Facilitated the criminal background check process for new hires.
Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
Established and monitored employee pay scales.
Offered fair and equitable compensation by comparing current salaries with market pay.
Managed the employee rewards programs.
Implemented the company's first sourcing tracking system.
Conducted job analysis and job evaluations, resulting in quality job specifications.
Audited workplace, employee and management policies and procedures.
Conducted salary survey research for both exempt and non-exempt positions.
Developed innovative new-employee orientation programs, including safety training.
Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.
Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRIS database.
Processed unemployment claims and acted as the company representative at unemployment hearings.
Human Resource Generalist, 08/2014 to 11/2014 Watermark Retirement Communities – Wilmington, Delaware
Developed effective training programs for Watermark's associates and effectively structure benefits programs to attract and retain top talent.
Make informed business decisions based on data and statistics.
Utilize technology to enhance and measure the results of human resources programs.
Manage and monitor associate disciplinary reports with associate managers and supervisors.
Manages documentation and completion of pre-/post-employment processes such as work eligibility - I-9, new employee screening, background checks, offer letters, etc.
Coordinates the new Associate on-boarding experience and related documentation processes.
Responsible for customer service support and administration.
Provides in-person support for Associate inquiries regarding detailed human resource programs and processes relating to benefits, payroll, policies and procedures, employee relations, leave management, employment verification and compensation.
Provides administrative guidance and support to HR programs to include Leave of Absence Programs, workers' compensation, benefit administration, payroll administration, time keeping practices, unemployment compensation, FMLA including written and verbal communication with program participants, managers and Human Resource staff members.
Development and Recruitment, 01/2013 to 01/2014 Upper Bay Counseling & Support Services, Inc – Elkton, Maryland
Providing data to direct sponsors, referral sources and community members with regard to fundraising events and efforts, marketing material production, agency web based marketing, fundraising, financial data base management, and agency community education program management.
Plan, research, write, edit and coordinate production of agency's external newsletter, grants, and proposals.
Design and produce communication materials including planning, research, writing, editing, art directing, printing and distribution (including brochures, press releases, advertisements, displays, presentations, feature articles, flyers, surveys and reports).
Coordinate with the implementation of internal and external marketing effort to support promotion of agency for and in collaboration with Community Relations Manager & Division Managers appropriate distribution.
Addresses inquiries from sponsors, donors, and management regarding new-donor activity.
Human Resources Program Specialist, 01/2010 to 01/2013 Oak Ridge Associated Universities – Belcamp, MD
Oak Ridge Associated Universities Belcamp, Maryland Recruited and interviewed 200+ applicants per quarter and working extensive knowledge of HRIS software.
Maintain files and complex spreadsheets and databases for 13 Governmental Educational Funding Programs.
Increased the employee base by 80% to meet changing staffing needs.
Answered employee questions regarding compensation and benefit matters and resolved any issues.
Employee Club Officer for the Belcamp, Maryland site; planned, managed, and prepared quarterly special events.
Training and program development of new hires to the organization.
Conducted new employee orientation to foster positive attitude toward organizational objectives.
Directed personnel, training and labor relations activities.
Identified staff vacancies and recruited, interviewed and selected applicants.
Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Administrator of Operations-HR, 01/2008 to 01/2010 Verizon Connected Solutions – Rosedale, MD
Managed multimedia service technician's workload that serviced Verizon subscribers, including customer service care for installations and maintenance tickets, increased revenue within Verizon by actively selling products such as high speed internet, fiber optic service, and one bill.
Monitored and directed over 75 maintenance tickets using an on-line dispatch system.
Managed the workload of 101 technicians, supervising overtime and productivity time.
Managed customer concerns and ensure adherence to quality control bench mark, and successfully achieving 90% to service delivery benchmark satisfaction rate.
Provided leadership to a team of 7 dispatch supervisors.
Provided leadership and training to a team of 7 dispatch, as well as 7 Operation Supervisors.
Clinical Research Program Coordinator, 01/2001 to 01/2008 Johns Hopkins Cancer Center – Baltimore, MD
Managed clinical trials for lung cancer research, and monitored individual subject's patient data for quality assurance.
Oversaw the administrative functions as associated with each protocol, and developed, maintained database design, data collection and data entry procedures.
Assisted with all regulatory submissions to Institution Review Board (IRB) and responsible for annual IRB progress reports.
Coordinated and performed research activities to ensure successful implementation of 14 Lung Cancer Clinical Trials.
Responsible for monitoring the clinical course and collection of research data on patients selected for participation in the research projects.
Conducted telephone interviews to determine eligibility and scheduling appointments.
Responsible for the collection and management of data and maintaining the regulatory binder.
BBA: Human Resource Management, 2013 Strayer University - White Marsh, MD
Coursework in Finance and Accounting
Organizational Training and Development seminar
Professional in Human Resources certificate (PHR)
Coursework in Psychology, Communications and Accounting
Continuing Education in Human Resource Management
Research Program Coordinator (Project Management)Johns Hopkins University, 2007: Johns Hopkins University -