High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Conducted new employee orientation to foster positive attitude toward organizational objectives.
Identified staff vacancies and recruited, interviewed and selected applicants.
Served as mentor to junior team members.
Created testing and evaluation procedures.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Addressed customer service inquiries in a timely and accurate fashion.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Led a team of customer service representatives to increase service center profitability.
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