Experienced Residential and Commercial real estate professional.
MSP, Citrix, Black Knight, Adobe Acrobat, Microsoft Office Suite
HUD/Government Regulatory Compliance
2 years of Residential Real Estate/Mortgage Servicing
1 year of Commercial Real Estate Due Diligence and Research
HUD Claims SpecialistJan 2018 to Current Celink, formerly OneWest Bank, DBA CIT Bank NA － Austin, TX
Files FHA claims on matured reverse mortgages on behalf of institutional investors in accordance with HUD rules and guidelines, typically in the range of between $500,000 and $1,000,000/week.
Analyzes, researches, and substantiates changes in property appraisal values over time to HUD oversight.
Manages rapid turnover of REO, third-party sale, and short sale claims within 15 day deadline cycles to ensure on-time claim filings.
Arranges detailed timelines of landmark legal and foreclosure events during life cycles of loans, including maturity, default, first legal, foreclosure sale, and REO sale. Analyzes complex invoice and transaction data to present clear, cohesive documentation to HUD for claim review.
Default Service SpecialistMar 2016 to Jul 2017 Assurant Field Services － Austin, TX
Processed insurance claims on vandalized and damaged properties and relayed claim results to investors. Extracted claim information from MSP and Citrix to add to property case notes in FNMA's system.
Communicated and relayed property information with the 2 government mortgage investors, FNMA and FHLMC.
Managed a team of professionals responsible for sending bid communications to client system within 24 hours.
Used client based information systems MSP, Citrix, Black Knight, and LSAMS to monitor loan status and extract information and update clients/investors with property information.
Data Entry Analyst, Zoning ResearcherFeb 2015 to Nov 2015 Express Employment Professionals, Zoning-Info － Oklahoma City, OK
Performed original research on commercial real estate properties to determine zoning/building code compliance, legal conformance/non-conformance status and bulk development requirements of commercial properties.
Coordinated and communicated with city planners, building department officials, zoning officers, and code enforcement officers to gather crucial property documentation.
Indexed and extracted information from legal documents, including mortgages, deeds, and oil and gas records.
Pharmacy TechnicianDec 2011 to May 2015 Target － Oklahoma City, OK
Input insurance information and filled prescriptions for store guests.
Frequently communicated with insurance claims personnel, benefit managers, and health care providers regarding medical claims and benefit status.
Managed inventory levels and drug orders.
Resolved a backlog of dated, high priority FHA claims in preparation of a successful acquisition (CIT Bank/Celink)
Reduced time delays on property preservation bid communications to clients from 1 month to the client SLA time of 24 hours within a few months of hire (Assurant)
Implemented new Software and Inventory Systems at a pilot store (Target)
Bachelor ofArts, BiochemistryMay 2015Southwestern Oklahoma State University － Weatherford, Oklahoma
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Companies Worked For:
Celink, formerly OneWest Bank, DBA CIT Bank NA
Assurant Field Services
Express Employment Professionals, Zoning-Info
Southwestern Oklahoma State University
Job Titles Held:
HUD Claims Specialist
Default Service Specialist
Data Entry Analyst, Zoning Researcher
Bachelor of Arts , Biochemistry May 2015
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