Senior Management professional and outstanding performer within the Retail industry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of business. Recognized for inspiring team members to excel and encouraging safe and efficient work environments.
Skills
Analytical Skills
Conflict resolution
Leadership
Labor and Employee Relations
Change Management
Process Management
Turnaround Management
Risk Management
Inventory Management
P&L Management
Staff training/development
Relationship building
Education
Ashford UniversitySan Diego, CAExpected in 05/2021 – –Bachelor of Science:Human Resource Management - GPA:
Michigan State UniversityEast Lansing, MIExpected in 03/2018 – –Certified Human Resources Specialist:Human Resources Management - GPA:
Michigan State UniversityEast Lansing, MIExpected in 08/2016 – –Executive Development Program:Human Resources Management - GPA:
Laurel UniversityIrvine, CA, Expected in 05/2004 – –Bachelor of Science:Business Administration And Management - GPA:
Laurel UniversityIrvine, CA, Expected in 05/2002 – –Associate of Science:Finance - GPA:
Work History
Paper Transport, Inc. - Hub Store Manager Tampa, FL, 02/2019 - Current
Manage over 100 employees and a Fleet of 20 delivery trucks that supply merchandise to 300 AutoZone stores 3 times a day.
Led an Inventory improvement initiative to increase operational efficiencies and revenue.
Motivate AutoZoners to provide WOW! Customer Service and enhance productivity levels.
Address and resolve customer complaint and concerns .
Oversee warehouse staff and maintain efficiency in a fast-paced environment.
Train new staff on job duties, company policies and safety procedures for rapid onboarding.
Conduct recruiting, supervising, scheduling, training and developing store personnel.
Delegate and ensure store merchandising tasks are completed in a timely manner.
Maintain a safe working environment while ensuring AutoZoners are implementing those practices including PPE.
Monitor cash flow, inventory and security control.
Maintain sales productivity, store appearance and merchandising standards.
Monitor and manage all activities related to Risk & Safety Management to maintain a safe work environment.
C&S Family Of Companies - Owner East Hampton, NY, 02/2001 - 11/2018
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates, and implementing new training practices.
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Applied human resources expertise to optimize hiring, training and performance.
Educated employees on group health plans, voluntary benefits and 401(k) retirement plans.
Supervised compliance with DOT/FMCSA/OSHA regulations and requirements.
Analyzed performance data to evaluate and improve operations, target current business conditions and forecast to achieve optimum results.
Developed employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
Developed personnel policies, standard operating procedures and employee handbooks, and conducted job analysis and job evaluations resulting in quality job specifications.
Conducted investigations when employee complaints or concerns were brought forth.
Coached and counseled managers on employment issues.
Ansell Limited - District Manager Reno, NV, 05/2000 - 07/2010
Lead and supported company culture focused on customer satisfaction, sales growth, and customer retention.
Oversaw and completed timely administration of reporting to corporate office.
Attracted, recruited, hired, trained and developed high caliber store personnel.
Strategically managed to the business model.
Assured fair and equal employment opportunities for employees and applicants.
Effectively tailored communication, both orally and written, to employees throughout all levels of the organization.
Accountable for performance of stores assigned to market.
Evaluated store operations and develops tactical plans to improvee overall performance.
Developed an annual business plan for district with individual goals for each store focused on building customer base, revenue, controlling expenses and inventory controls.
Ford Motor Credit Company - Credit Collections Manager City, STATE, 04/1997 - 05/2000
Managed department of 20 supervisors and 500 collectors.
Reconciled discrepancies between account receivables and general ledger account.
Facilitated successful internal and external audits through sound and thorough documentation.
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