hr supervisor customer experience supervisor resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Natural leader experienced at satisfying different types of customers with creative and knowledgeable solutions successfully. Leads teams of customer service-focused professionals to improve customer experience, reduce complaints and increase business.
Skills
Customer Service Management
Sales Leadership
Microsoft Office
Employee Development
Scheduling and Time-Tracking
KPI reporting
Dependable and Responsible
Attention to Detail
Teambuilding
Problem-Solving
Flexible and Adaptable
Work History
11/2014 to Current
HR Supervisor, Customer Experience Supervisor Maricopa County, Arizona – Chandler, AZ,
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Merchandising
Creating schedule for 100+ employee company.
Knowledgeable on all POS systems & procedures including cash office, daily cash deposits, and opening & closing of store.
Organized daily workflow and assessed appropriate staffing to provide optimal service.
Built relationships with customers and community to establish long-term business growth.
Increased monthly gross sales and exceeded goals for sales, revenue and profit margins.
Oversaw hiring, staffing, and labor law compliance.
Updated HR database with new employee information, changes in benefits and other details.
Addressed employee conflicts with appropriate urgency, following all corporate procedures.
Oversaw exit interviews and off-boarding process for resigned and terminated employees.
Organized company-wide events designed to boost employee morale.
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Coordinated ongoing technical training and personal development classes for staff members.
Reduced workers' compensation claims by instituting corporate safety training program.
Supported loss prevention goals by monitoring shopper behavior.
Efficient use with KPI
08/2006 to 04/2013
Veterinary Assistant/ReceptionistLake Road Animal Hospital And Kennel – City, STATE,
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Resolved customer problems and complaints.
Managed multiple tasks and met time-sensitive deadlines.
Responded to inquiries from callers seeking information.
Provided clerical support to company employees by copying, faxing and filing documents.
Corresponded with clients through email, telephone or postal mail.
Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Positioned animals for diagnostic imaging such as x-rays and scans.
Administered medications to animals in treatment and documented changes in condition.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Collected and prepared specimens and samples for outside laboratory analysis.
Educated clients on post-surgical care and nutrition.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Supported various administrative duties by proofreading, transcribing and invoicing.
10/2005 to 10/2007
Crew LeaderMcDonald's – City, STATE,
Provided excellent customer service by greeting customers and meeting high quality expectations.
Took orders, prepared meals and collected payments.
Kept food preparation area, equipment and utensils clean and sanitary.
Worked front counter, drive-thru and other areas.
Worked well with teammates and accepted coaching from management team.
Assisted other team members to achieve goals.
Prepared products following restaurant, health, and safety standards and procedures.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Filled out daily shift log to record amount of food prepared, used and leftover.
03/2004 to 03/2005
Food Service/ServerCorina's – City, STATE,
Kept register accurate through correct billing, payment processing and cash management practices.
Increased sales significantly by upselling higher-end products to customers.
Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Maintained energy and enthusiasm in fast-paced environment.
Communicated with management on food inventory stock to ensure product was ordered as needed.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Prepared foods such as deli meats & salads, pizza, wings, subs, entree specials, and other fryer foods.
Stocked soda coolers and other products as needed.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Answered customers' questions, recommended items and recorded order information.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Completed milkshakes and ice cream desserts for customers.
Education
Expected in 06/2003 to to
High School Diploma: Southside High School - Elmira, NY, GPA:
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