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Hr Specialist Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Personable and dedicated Customer Service Representative with extensive experience in sales call center and HR industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Scripted conversations
  • Investigation due diligence
  • Credit and collections
  • Risk management
  • Customer research
  • Call center background
  • Records management
  • Records maintenance
  • Payment acceptance
  • Account management
  • Database maintenance
  • Data entry
  • Customer support
  • Credit card payment processing
  • Data evaluation
  • Inbound and outbound calling
  • Customer relations
  • Technologically savvy
  • MS Office
  • Proficient in Microsoft Office and Excel
Experience
12/2020 to Current HR Specialist Albertsons Company Inc. | Boston, MA,
  • Supervised staff and client training to ensure comprehensive knowledge of federal, state and local regulations.
  • Boosted employee morale by establishing fair job descriptions, grades, salaries and benefit programs in accordance with market standards.
  • Trained staff on software functionality for human resources processes, including employee referral program, sensitive position tracking and tuition assistance program.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Posted well-written vacancy announcements using available recruitment tools to attract talented, highly skilled job applicants.
  • Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements.
  • Supported clients with HR practice development and program creation, including performance management and evaluations, job descriptions and salary ranges.
  • Strategized long-term business needs by driving employee feedback for process improvements.
  • Managed strategy for performance evaluation, corrective action and disciplinary measures.
  • Created monthly newsletters and arranged monthly employee events.
  • Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
06/2020 to 11/2020 Collections Specialist Blitt & Gaines P.C. | Olathe, KS,
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Marketed delinquent mortgage notes to potential investors and negotiated to receive highest bids.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Marketed delinquent mortgage notes to investors, negotiating to achieve highest bids for notes and short sales.
  • Negotiated rates with customers and entered payments into accounting system.
  • Identified impact of proposed solutions for delinquent clients, discussed options and determined candidates for foreclosure.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Recorded information about customers' financial status and collections status efforts.
  • Received payment and posted to appropriate customer accounts.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Gave clients comprehensive packages containing all key information, including demand letter and loan authorization.
  • Processed payments over phone and set up recurring drafts.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
08/2018 to 06/2020 Research Analyst Anexinet | Atlanta, GA,
  • Designed and implemented program macros to carry out statistical analyses.
  • Compiled and organized research data to produce reports and graphs.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered [200]+ inbound calls per day and directed to designated individuals or departments.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Reviewed account and service histories to identify trends and issues.
11/2017 to 09/2018 Sales Associate Skechers Usa Inc. | Leesburg, VA,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Negotiated and closed deals with minimal oversight.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Recommended merchandise to customers based on needs and preferences.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Educated customers on product and service offerings.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Stayed up to date on store promotions, payment policies and security practices.
Education and Training
Expected in Diploma | Medical Assisting Concorde Career Institute, Tampa, FL GPA:
Expected in High School Diploma | Gaither High School, Tampa, FL GPA:

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84Good

Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Concorde Career Institute
  • Gaither High School
Job Titles Held:
  • HR Specialist
  • Collections Specialist
  • Research Analyst
  • Sales Associate
Degrees
  • Diploma
  • High School Diploma

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