hr specialist resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Flexible and focused Human Resources professional ready to bring over 10 years of experience promoting an open-door environment conducive to superior team morale and performance. Strategic HR partner with expertise in training and onboarding. Highly skilled in regulatory compliance, benefits administration and operational planning.

  • HRIS applications proficient
  • Microsoft Office Suite
  • Data evaluation
  • Complex problem-solving
  • Employee relations
  • Payroll completion
  • COVID-19 protocol initiative coordination
  • Benefits administration
  • Leadership
  • Planning
  • Analytical
  • Troubleshooting
Human Resources Generalist, 12/2021 - Current
Hireright, Inc. Salt Lake City, UT,
  • Serve as Human Resources Business Partner (HRBP) by facilitating the delivery of HR services and establishing and maintaining positive relationships with teams and leadership across organization.
  • Drive departmental efficiency by organizing comprehensive new hire training and orientation.
  • Collaborate with various departments to gain insight on project productivity, plan improvements and gauge effectiveness and update projects to meet company objectives and long-term goals.
  • Research employee relations issues and conducted meetings with employees and supervisors.
  • Process salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
  • Conduct employee hiring and exit interviews.
  • Engage in data collection, identifying organizational needs and development solutions utilizing KRONOS and Success Factor systems.
  • Conduct staff meetings to develop strategies that would positively influence workplace relationships.
  • Serve as subject matter expert for talent management and training strategies, providing leadership with advisement.
  • Audit job postings for old, pending, on-hold and draft positions.
  • Coordinate random drug testing for DOT employees.
  • Maintain driver DOT medical cards and CDL/Endorsement files and online data system.
HR Specialist, 11/2020 - 12/2021
Central States Manufacturing Jasper, AL,
  • Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.
  • Prepared employees for assignments by establishing and conducting orientation and assigning training programs.
  • Maintained confidential employee personnel records, both physical and in newly implemented Paylocity HRIS.
  • Partnered with Administration team by actively participating in meetings and providing relevant data to support operational decision making.
  • Conducted open enrollment meetings with employees to discuss benefits offerings and enrollment guidelines.
  • Collaborated with benefits broker to review claims experience and annual plan designs and work with vendors to resolve issues with enrollments, staff inquiries, etc.
  • Reconciled benefit vendor invoices and invoices from temp staffing agencies.
  • Initiated worker's compensation claims and work with vendor to ensure all relevant information is submitted timely; update online portal with relevant information.
  • Issued FMLA paperwork and guidance according to federal and state regulations; track leave and communicate with employees concerning return to work requirements and benefit premium payments.
  • Coordinated coverage during staff absences, ensuring temporary workers are requested and directed to proper assignments.
  • Reviewed staff certification status; facilitate certification update submissions.
  • Handled employee and management general HR inquiries and complaints and ensures quick, equitable, and courteous resolution.
  • Processed bi-weekly payroll, including garnishment set-up and tracking and leave approval and tracking.
  • Ensured employee data is updated and entered into state tracking systems by given deadlines; work with Data Manager to ensure information entered matches internal HRIS.
  • Coordinated initial employee COVID vaccination scheduling; Assess employee COVID vaccination rates and coordinate employee registration for weekly on-site testing.
  • Managed recurring HR processes.
Human Resources Benefits Specialist, 12/2011 - 11/2020
Plexus Corp. Portland, OR,
  • Served as primary HR contact for employee benefits; conducted new hire orientation; completed enrollments, terminations, and initiated processes surrounding COBRA, QMS, and other qualifying events; consulted with employees to ensure understanding of benefits offerings and deadlines.
  • Handled employee and management inquiries and complaints and ensures quick, equitable, and courteous resolution.
  • Counseled employees and retirees about benefit offerings.
  • Audited the performance of insurance providers as required.
  • Partnered with executive management and HR Director to manage the benefit plan renewal process in preparation for open enrollment; Collected experience data from available resource; Examined possible plan design or benefit-cost changes; Stayed current and knowledgeable about technical, legislative, and tax developments.
  • Reconciled benefit invoices and updates carrier and HRIS systems.
  • Coordinated with Safety Risk Manager and HR Director on maintaining and enforcing Drug Testing and Safety Sensitive Drug policies and procedures; Provided direction to supervisors and managers relative to employee compliance with testing and returning employees back to safety-sensitive duties; Coordinated employee return to work screenings and occupational physicals.
  • Utilized knowledge of employment law to serve as liaison between brokers, insurance account managers, executive management and legal department on employee benefits.
  • Maintained confidential personnel records in filing system and in ADP Work Force Now, WageWorks, and relative carrier online systems.
  • Led overhaul of Wellness program, including rebranding and coordination of employee desired activities; coordinate wellness seminars and screenings; analyze and report results.
  • Promoted wellness events and challenges.
  • Served as project lead on major HRIS system conversion from LAWSON to ADP Work Force Now; coordinated data collection efforts, set-up new system templates, created new system procedures, and designed and presented department training and follow-up.
  • Performed general human resources functions, including new hire onboarding, policy and procedure overviews, FMLA certification, disability claims filing, and performance evaluation coordination.
  • Supervised HR Analyst B in daily HR functions and career development.
  • Earned Group Benefits Associate (GBA) and Certified Employee Benefit Specialist (CEBS) designations from International Foundation of Employee Benefits Plans.
Human Resources Manager, 01/2011 - 01/2012
Iovance Biotherapeutics Philadelphia, PA,
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Developed job postings, scheduled and conducted interviews, and coordinated onboarding (i.e. drug pre-screening, paperwork completion, E-verify, etc.).
  • Conducted employee training at hotel level, including new hire orientation and brand training.
  • Served as main point of contact for employee relations matters and ensured proper compliant handling.
  • Maintained employee confidential files and employer records for OSHA, EEOC, and other regulated forms.
  • Completed daily budget (forecast v. actual) reports and assisted in staffing adjustments.
  • Processed employee payroll, time keeping, and benefits deductions in ADP Time Saver and Ultipro HRIS.
QA & Training Manager, 07/2003 - 06/2009
Company Name City, State,
  • Staffed new Quality Assurance department
  • Trained and managed newly formed Quality Assurance Team in research and resolution of customer grievances in accordance with The Joint Commission standards and guidelines for Home Health Care.
  • Collected, analyzed process steps, and reported on operational dispensing error activities and made recommendations for improvement and cost savings; Realized $500,000 in shipping and drug replacement cost savings.
  • Partnered with different business offices and remote employees to prepare quality data for quarterly reviews, business proposals, and other external presentations.
  • Coordinated activities and ensured proper training and documentation of required professional staff development and mandatory compliance programs, including Performance Improvement, Workplace Safety, and Infection Control.
  • Assessed staff training needs, developed materials, and delivered information using the most effective adult training methods for the operational setting.
  • Completed annual department budget planning and promoted adherence in department policy and spending.
  • Maintained all previous duties performed as Regulatory Compliance

Coordinator Regulatory Compliance Coordinator

  • Supervised small Special Programs team dedicated to two pharmaceutical manufacturer patient assistance programs.
  • Developed, revised, and communicated standard policies and procedures according to The Joint Commission accreditation standards, HIPAA guidelines, and pharmacy regulations.
  • Performed desk and claim audits for manufacturer and health plan review.
  • Collected, analyzed, and reported operational error activities and compiled recommendations for operational process improvements.
  • Created reports and spreadsheets customized to meet the needs of the intended recipients across staffing levels.
  • Actively led team through transition from paper to paperless system.
  • Earned Six-Sigma Green Belt to assist in determining operational issues and solutions for improvement.
Education and Training
Certified Employee Benefits Specialist, CEBS in Employee Group Benefits: , Expected in 08/2019
IFEBP/Wharton School of Business - ,
Status -
Master of Arts: Adult Education Curriculum & Instruction in Adult Education Curriculum & Instruction, Expected in 03/2008
University of Phoenix - Online Program,
Status -
Bachelor of Science: Business Management in Business Management, Expected in 06/1999
University of New Orleans - New Orleans, LA
Status -
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
  • Certified Employee Benefits Specialist (CEBS)

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Resume Overview

School Attended

  • IFEBP/Wharton School of Business
  • University of Phoenix
  • University of New Orleans

Job Titles Held:

  • Human Resources Generalist
  • HR Specialist
  • Human Resources Benefits Specialist
  • Human Resources Manager
  • QA & Training Manager


  • Certified Employee Benefits Specialist, CEBS in Employee Group Benefits
  • Master of Arts
  • Bachelor of Science

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