Hr Shared Services Manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Business professional with more than 15 years experience working across various organizations including finance, sales, marketing, and HR, in both management and individual contributor roles. l am highly effective in reviewing systems and processes, making recommendations for improvements, building effective teams regardless of reporting structure, and always think about potential impacts to overall solutions.
Skills
Building Effective teams
Business Process Improvement
Business Process Modeling
Detail Oriented and Adaptable
Effective Time Management
Effective Communication
Work History
HR Shared Services Manager, 11/2013 - Current Epic Games – Denver, CO,
Manage a team of HR support staff
Track and measure teams performance for HR cases logged, their response times and survey results
Support all HR program roll-outs company wide responding to questions or issues
Manage HR data inputs and changes with the HRIS systems
Manage records retention
Manage offboarding activities
Support M&A activities
Lead and participate in HR system and process related projects
Identify and recommend areas for process improvement and/ or system improvements
Perform system testing
Sales & Marketing Enablement Business Analyst , 03/2008 - 11/2013 Epic Games – Houston, TX,
Worked on three projects to migrate sales and sales support to an integrated application which would track opportunity to cash.
Duties included gathering requirements from the various business teams
Conducting workshops to understand current functionality and requirements
Working with vendors and IT to understand potential capabilities
Working with IT to document BRD's
User acceptance testing
Developed training materials
Post deployment support
Projects:
Latin America Opportunity to Cash - Developed a single platform to track sales processes from opportunity to payment. The cost savings of the project was over $3 million by eliminating the support cost of multiple vendors.
Complex Configuration with Service Entitlement (M&A project) - Develop a means of selling services or product tied to an entitlement. The project was delivered 3 months ahead of schedule.
Federal Government Security Platform - Regulations from the federal government to secure any and all aspects of customer information for the federal customers as well as federal contract customers purchasing from Dell but doing work on behalf of the government.
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