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Hr Shared Services Manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Business professional with more than 15 years experience working across various organizations including finance, sales, marketing, and HR,  in both management and individual contributor roles.  l am highly effective in reviewing systems and processes, making recommendations for improvements, building effective teams regardless of reporting structure, and always think about potential impacts to overall solutions.
Skills

Building Effective teams

Business Process Improvement

Business Process Modeling

Detail Oriented and Adaptable 

Effective Time Management

Effective Communication

 

Work History
HR Shared Services Manager, 11/2013 - Current
Epic Games Denver, CO,
  • Manage a team of HR support staff
  • Track and measure teams performance for HR cases logged,  their response times and survey results
  • Support all HR program roll-outs company wide responding to questions or issues
  • Manage HR data inputs and changes with the HRIS systems
  • Manage records retention
  • Manage offboarding activities 
  • Support M&A activities
  • Lead and participate in HR system and process related projects 
  • Identify and recommend areas for process improvement and/ or system improvements
  • Perform system testing 


Sales & Marketing Enablement Business Analyst , 03/2008 - 11/2013
Epic Games Houston, TX,
  • Worked on three projects to migrate sales and sales support to an integrated application which would track opportunity to cash.
  • Duties included gathering requirements from the various business teams
  • Conducting workshops to understand current functionality and requirements
  • Working with vendors and IT to understand potential capabilities
  • Working with IT to document BRD's
  • User acceptance testing
  • Developed training materials
  • Post deployment support

Projects:

  • Latin America Opportunity to Cash - Developed a single platform to track sales processes from opportunity to payment.  The cost savings of the project was over $3 million by eliminating the support cost of multiple vendors.
  • Complex Configuration with Service Entitlement (M&A project) - Develop a means of selling services or product tied to an entitlement.  The project was delivered 3 months ahead of schedule.
  • Federal Government Security Platform - Regulations from the federal government to secure any and all aspects of customer information for the federal customers as well as federal contract customers purchasing from Dell but doing work on behalf of the government.  
HR Shared Services Manager , 04/2003 - 03/2008
Thermo Fisher Scientific Inc. Chelmsford, MA,
  • Manage a team of HR support staff
  • Track and measure teams performance for HR cases logged,  their response times and survey results
  • Manage onboarding for new hire employees, monitor background and drug screenings
  • Support all HR program roll-outs company wide responding to questions or issues
  • Manage HR data inputs and changes with the HRIS systems
  • Manage records retention
  • Support M&A activities
  • Lead and participate in HR system and process related projects 
  • Identify and recommend areas for process improvement and/ or system improvements
  • Perform system testing 
Finance Manager, 05/1999 - 04/2003
Dell Inc City, STATE,
  • Managed a team of Order Processing Associates, Associate Sales Representatives, and Project Managers supporting the Federal Sales Organization 
  • Audited all incoming purchase orders for compliance
  • Managed team metrics (orders placed per hour and accuracy)
  • Managed projects related to large customer roll-outs 
  • Managed outsourcing project for less complex accounts
Education
Bachelor of Arts: Business Administration, Expected in 2013
-
San Francisco State University - San Francisco, CA
GPA:
Affiliations

Women In Search Of Excellence (WISE)

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Resume Overview

School Attended

    Job Titles Held:

    • HR Shared Services Manager
    • Sales & Marketing Enablement Business Analyst
    • HR Shared Services Manager
    • Finance Manager

    Degrees

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