HR/Office Manager Resume Example
Experienced Office Management and Administration Professional with over 18 years ofexperience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable leader and support specialist that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Proven skillset in process, procedure and policy improvement initiatives, accomplishing workflow optimization techniques implementation to increase productivity, maintain business integrity and quality of service. Independently solved problems and kept teams on task to handle diverse business requirements.
Been involved in three company buyouts, in all aspects of full company integration, systems & data migration, workforce culture/satisfaction. Implemented over four payroll systems and three ERP systems.
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Transdevna – Norcross , GA
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Coordinated individual duties after careful evaluation of each person's skill level and knowledge.
- Drove implementation of 3 different ERP systems and multiple software programs to automate office operations.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Completed weekly & bi-weekly payroll for up to 60 employees.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Dxp Enterprises – Marietta , GA
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Coordinated closing process with attorneys, title companies and government clerks.
- Provided quick turnaround times to maintain fast-past schedule.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Counseled debtors on payment options and arranged installment agreements.
- Used probing techniques to determine debtors' reasons for delinquency.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Researched accounts and completed due diligence to resolve collection problems.
Dxp Enterprises – Omaha , NE
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions accurately and efficiently.
- Maintained friendly and professional customer interactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained energy and enthusiasm in fast-paced environment.
Caldwell Savings & Loan Co. – City , STATE
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Pleasantly greeted all patrons and asked effective questions to better assess client needs.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions accurately and efficiently.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Mid-East Ohio Vocational School - City
Caldwell High School - City, State
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Resume Overview
School Attended
- Mid-East Ohio Vocational School
- Caldwell High School
Job Titles Held:
- HR/Office Manager
- Loan Processor & Collection Representative
- Customer Service Representative
Degrees
- Law Enforcement , 05/1990
High School Diploma : 1990
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