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Hr Manager Strategic Programs And Services resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
HR Manager, Strategic Programs and Services, 04/2012 - Current
Boston Senior Home Care Boston, MA,
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Coordinated with senior leadership and handled all managerial needs by implementing [Type] and [Type] solutions into business strategies.
  • Created and implemented [Type] and [Type] compliance systems and auditing processes through automation.
  • Developed program and competencies to provide by which new positions and led Administrative Support pool consisting of 7 direct reports to ensure maximum administrative support to top executives.
HR Director, 02/2008 - 04/2012
Whitesource Remote, OR,
  • Implemented behavioral-based performance management system to define expectations, standards and key performance areas.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 400+ new employees.

  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Identified, created and implemented formal performance management guidelines to reduce inconsistencies [Number]% and increase productivity [Number]%.
  • Developed comprehensive interviewing guides to improve candidate quality by evaluating both analytical and interpersonal attributes.
  • Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
  • Created and implemented safety protocols to successfully reduce workplace incidents [Number]%.
  • Tracked and reported metrics to identify trends and establish goals to meet business needs.
  • Maintained "open door" policy to encourage employee communications and resolution of issues.
  • Recruited and hired [Number] key leadership positions to strengthen management team.
  • Drafted and implemented policies, procedures and employee handbook for over 400 employees.
  • Selected benefit programs for over 400 employees, including medical, dental, short and long-term disability, life insurance and workers compensation.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Maintained current knowledge of industry regulations and legislation to amend policies as needed and promote compliance.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Collaborated with cross-functional departments to create, manage and maintain [Software] and [Software] reporting.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
HR Manager, 07/2007 - 01/2008
Plastic Packaging Technologies City, STATE,
  • Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Developed succession plans and promotion paths for all staff.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for [Number] new employees.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Accurately maintained payroll and benefits for [Number] global employees in various locations and diminished financial discrepancies through [Task] and [Task].
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
  • Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Accurately prepared [Timeframe] payroll and tracking data using [Software] system.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Initiated and maintained Workers Compensation cases for tracking, reporting and legal mechanics.
  • Led and provided direction for human resources team of [Number].
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Directed onboarding and training for over [Number] new [Type] employees each year, keeping company operations smooth and production efficient with skilled candidates.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
Education
Bachelor of Arts: Management And Human Relations, Expected in 05/2006
-
MidAmerica Nazarene University - Olathe, KS,
GPA:

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Resume Overview

School Attended

  • MidAmerica Nazarene University

Job Titles Held:

  • HR Manager, Strategic Programs and Services
  • HR Director
  • HR Manager

Degrees

  • Bachelor of Arts

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