hr manager operations manager contract resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Sales, Sales Operations and Customer Success enthusiast here! Thrive on wearing multiple hats, working with all different personalities, and exceeding objectives. Resonate with ābias toward actionā and "empathy" values, and will always bring that value into day to day work. The long term goal will always be support the business in its strategic goals, adhere to all company core values, and always bring an optimistic mindset to the work space-producing a positive return on the company's investment in me.
Skills
Customer Account Management
POS Systems and Ordering Platforms
Customer Experience Improvement
Business Leadership
Collaborative Environments
Client Relations
Systems Implementations
HR Processes
Cultural Awareness
Idea Development and Brainstorming
Social Media Marketing
Shopify front end development and marketing
Education
Valdosta State UniversityValdosta, GAExpected in 05/2012 ā āBachelor of Arts:Art - GPA:
Work History
Arrow Electronics Inc, - HR Manager/Operations Manager- Contract Woodland Hills, CA, 02/2022 - Current
Created a new processes/laws/onboarding for the entire 2022 staff of 125 employees
Designed and implemented new employee onboarding process integration via iSolved and HR software systems- by doing so, this streamlined the onboarding/off-boarding operations
Owned company payroll process by collecting, calculating, and entering data into the payroll system, as well as retrieving data
Trained, counseled, and coached new staff (5 new employees per mo.)
Supports organization staff by recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; and recommending changes
Manage processes of organizational planning that evaluates company structure, job design, and personnel forecasting
Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity
Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings on LinkedIn/Indeed
Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures
Continually check in with employees to ensure overall wellness and support
Equipped the sales team on availability and interpretation on forecasting and territory management data to grow sales
Instructed field sales team members on access and optimal leverage of CRM and other database technologies in cultivating customer relationships and driving sales performance- by doing so our 2021 Revenue Growth increased by 30%
Qualified potential leads by understanding customer requirements to offer a powerful combination of product and service offerings
Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices
Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement
Confirmed product availability by accessing Oracle's inventory and allocating product to prevent out of stock situations
Partnered with sales and marketing to refine lead qualifications
Helped support and train Wahoo's sales team on new integrations and processes- one big project was our integration with Netsuite and Hubsoft. This helped out B2B customers input any large orders or requests, saving the sales team time so they can focus on sales priorities
Collaborated with marketing to determine weekly product demand for national and international events
Wahoo Fitness - Global Support and Customer Success Specialist City, STATE, 05/2019 - 04/2021
Via Zendesk, logged and managed customer service interactions and support
Manage inventory internationally, facilitating relationships with Wahoo's international dealers
Created and organized more efficient processes via excel for Customer Success and Warranty teams
Strong knowledge with Klairy for international shipping and communication with 3pl warehouse
Expansive proficiency of sales, returns, and inventory adjustments in Netsuite
Provided detailed information about Wahoo's products and services offered
Identified customer needs and helped facilitate CS pipeline
Updated internal databases with information about technical issues and useful discussions with customers
Coordinated with the Sales and Product department in reporting trends in customer behavior and user experience
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Saint James Methodist Church - Preschool Teacher City, STATE, 08/2017 - 05/2019
Planned and implemented a dynamic curriculum and fun learning activities incorporating the latest research in Emotional and Cognitive Social Early Learning (ECSEL) and laying the foundation for kindergarten readiness while tending to childrenās daily needs, personal hygiene and care routines
Regarded as a leader among teacher peers in the development of creative lessons and exciting indoor and outdoor learning experiences
Served on Quality Rating and Improvement System (QRIS) task force
Helped lead technology integration, teacher training and curriculum enhancement initiatives.
Monitored students' academic, social and emotional progress and recorded in individual files.
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