LiveCareer-Resume

hr manager of operations resume example with 16+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Human Resources Leader with clear focus on meeting and exceeding organizational targets while maintaining compliance and employee satisfaction. Driven to maximize resource utilization and boost performance with proactive strategies. History of enhancing collaboration and controls across all areas of company operations.

Seasoned, professional, strategic thinker. Skilled in HR Operations, Benefits and Payroll Administration, Training and Development, Performance and Compensation Management, Succession Planning, Process Improvement, Policy Development, Change Management.

Skills
  • Employee Engagement
  • Employee Development
  • Staff Compensation
  • Recruiting and Interviewing
  • Exit Interviews and Processes
  • Training Needs Analysis
  • Statistical Data Analysis
  • Hiring and Onboarding
  • Policy Improvement Recommendations
  • Program Analysis
  • Cross-Functional Collaboration
  • Compensation and Benefits Administration
  • Relationship Building
  • Problem Solving
  • Performance Management Systems
  • Regulatory Compliance
  • Administering Disciplinary Procedures
  • Advising Department Managers
  • Hiring and Firing
  • Program Modification
  • Employee Handbook Development
  • Leadership Development
  • Benefits Administration
  • Employee Relations
  • Human Resources Operations
  • Training Development
  • Conflict Resolution
  • Payroll Administration
Experience
09/2019 to Current HR Manager of Operations FedNat Insurance Company | City, STATE,

Responsible for supporting the VP of Human Resources in executing the strategic direction of the Human Resources function in accordance with the company’s policies and practices and in conjunction with all federal, state and local law.

Works closely with the VP of Human Resources, the Human Resources department, executives, senior leadership team, management and other departments to make sure that all Human Resources policies and procedures meet the standards of best practices in the industry and will manage the progress of HR implementation projects

Responsible for the functions of Payroll, Benefits Administration, HR Compliance, Talent Management, Organizational Development and HRIS Administration, reporting and program management for all functional areas of HR.

  • Provide HR consultation services to leadership and department heads.
  • Manage full-cycle human resource operational activities to maximize HR employee performance.
  • Spearheaded program re-design of performance measurement, employee development and employee compensation strategies.
  • Managed delivery of customer-focused HR services to company to increase organizational effectiveness.
11/2018 to 08/2019 Manager of Organizational Development and Compliance FedNat Insurance Company | City, STATE,

Lead the Organizational Development function through talent assessment, planning and analysis, change management, organizational level HR and learning & development related implementations, project management, HRIS administration, training grant management and administration, reporting and analysis, legal/regulatory compliance, and audit.

  • Works on large scale HCM projects and business process improvement initiatives in support of FedNat’s, future business needs
  • Drive program goals and scalable training plans– provide program management and define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollouts and ongoing management across the organization
  • Provide consultation and guidance to key internal business partners and leaders within the organization and help identify and manage global changes with regard to best practices and legal compliance
  • Design and deliver people-focused performance improvement programs, including global change management initiatives, program launch initiatives and the implementation of HCM related technology platforms and all related process improvement functions
  • Identify areas of compliance vulnerability, anticipate and mitigate potential compliance challenges and develop strategies for risk avoidance and/or corrective action
  • Manage HR Audit reviews and related projects (i.e EEO, ADA, FLSA, I-9, payroll and 401(k)etc.)
  • Redesign continuing education programs as related to licensure, and compliance with all state requirements and regulations
  • Develop, design and execute corporate learning strategies in support of organizational goals
  • Manage the learning experience to enhance consistency with company philosophy and company-wide strategies
  • Research, vet and develop relationships with external training vendors to manage leadership competency training
  • Develop curriculum and design training courses in support of corporate vision, values and mission statement
  • Collaborate with internal business partners to create industry-specific course content
  • Create processes for coaching, mentoring and supporting metrics
  • Identify and execute interventional development processes to improve performance and engagement
  • Develop internal training processes in support of brand identity, best-in-class service mentality, leadership development and change management training
  • Develop training programs and career path strategies for high-performing, high-potential employees
  • Create Succession Plan and associated learning and development structure
10/2016 to 11/2018 Corporate Trainer/HRIS Administrator FedNat Insurance Company | City, STATE,

Responsible for design, delivery and continuous improvement of training programs; conduct needs assessment, execute training, Maintain HRIS and deliver HR metrics, oversee system configuration and set-up, security and user roles, content management and UX design.

  • Partnering with vendors and key business areas to streamline and standardize policies and procedures in UltiPro
  • HRIS projects including scope, design, testing and implementation
  • Developing training materials for all levels of staff
  • Developing standard Operating Procedures: SOPs on best practices
  • Drive program goals – provide program management and define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollouts and ongoing management in the HR Department
  • Develop scalable training plans as needed for new project/program launches
  • Provide consultation and guidance to other key partners within the organization and help identify and manage global changes with regard to best practices and legal compliance
  • Manage HR Audit reviews and related projects (i.e EEO, ADA, FLSA, I-9, 401(k) etc.)
  • Oversee the management and maintenance of all required state licenses for company employees
  • Manages continuing education programs as related to licensure, and compliance with all state requirements and regulations
  • Drive the transformation of employee and manager experience, administration, customer service, automation and employee and leader self-service: increase self-service options and grow operational efficiencies
  • Build a best-in-class employee and leader support center with self-service and escalated service model
  • Document and manage end to end employee lifecycle HR processes including new hire processing, on-boarding, integration and transitions
  • Identify opportunities to automate, document system requirements, and/or transition HR work to partners, or to employee / manager self-service
  • Continuously improve the quality of HR data and the integrity of downstream analytics - ensuring meaningful and trustworthy business metrics
  • Cultivate deep working partnerships with stakeholders across teams
  • Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
  • Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
02/2005 to 01/2014 Managing Partner and Director of Operations Northeast Ohio Digital | City, STATE,
  • New business development in the technology sector; managed services, SaaS, hardware, software and data center services
  • Training across all IT business segments, end-user focused, as well as responsibility for B2B train the trainer
  • Managed VAR and channel partner relationships for various technology brands such as Dell, Cisco, Symantec, VMWare and SmoothWall
  • Cisco Certified Sales Engineer
  • Internal operations management
  • Drive revenue through deeper penetration of services with a key accounts
  • Customer relationship management
  • Implementation project management
  • Vetting of new technology platforms for new and existing client base
  • Led development of company-wide priorities by implementing operating cadence to manage business performance.
09/2003 to 01/2005 Lead Facilitator and Instructional Designer Gap INC | City, STATE,
  • Developed and facilitated training in multiple formats including classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, web-conferences, workshops, and virtual training designs
  • Applied adult learning principals in the assessment, recommendation, and delivery of training
  • Deep understanding of training trends, developments, and best practices
  • Kept abreast of and leveraged learning industry trends to foster greater efficiency and deliver innovation and positive learning experiences
Education and Training
Expected in 06/1987 High School Diploma | Heath High School, Licking View, Heath, Ohio GPA:

College preparatory course of study. Member of Who’s Who Among American High School Students, Winner of The Ohio Youth in Government Award

Expected in | The Ohio State University, Columbus, Ohio, GPA:

2+ years of college, with honors

Accomplishments
  • Won Outstanding Employee Program award within 6 weeks of starting employment with Gap Inc. Direct. Was nominated for achievements in training and development program re-design.
  • Peer nominated 5 years in a row for President's Club for achievements in service to clients and colleagues.
  • Customer service QA program re-design resulted in 20 point gain in customer satisfaction scores over a 12 month period. Consistently achieving CS scores above 92%.

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Resume Overview

School Attended

  • Heath High School
  • The Ohio State University

Job Titles Held:

  • HR Manager of Operations
  • Manager of Organizational Development and Compliance
  • Corporate Trainer/HRIS Administrator
  • Managing Partner and Director of Operations
  • Lead Facilitator and Instructional Designer

Degrees

  • High School Diploma
  • Some College (No Degree)

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